Your Personal Safety

Fire safety

The Mid and West Wales Fire and Rescue Service will provide home fire safety advice and will supply and install a smoke alarm free of charge. They can also test your electric blanket for you.

They offer the following tips for home safety for older or disabled people:

Hearing difficulties

  • If you have a hearing difficulty you can get a smoke alarm which uses a strobe light and vibrating pads.
  • In the event of a fire, if it is difficult for you to call 999 yourself, ask a neighbour to do it for you.
  • If you have specialist equipment, such as a text phone or minicom, you can contact the emergency services on 18000.

Sight difficulties

  • Put a coloured sticker on your smoke alarm if you have trouble seeing it to test it, or ask your local Fire Service if they can provide one for you.
  • Check electrical leads regularly by touch. If they are frayed or faulty don't plug them in or switch them on. If electrics are giving off a burning smell turn them off and unplug them immediately.

Mobility difficulties

  • If it is difficult to test your alarm ask somebody to do it for you.
  • If you have trouble moving around, consider fitting an intercom which will allow you to alert someone else in the house in the event of an emergency.
  • Make sure you have easy access to any mobility aids you may need, such as a walking stick.

Equipment to make your home safer

Emergency contact numbers 

In case of emergency always call 999

  • Mid and West Wales Fire Brigade (opens in a new tab) - 0800 169 1234 
  • Pembrokeshire County Council: 01437 764551 / Council out of hours emergencies: 0345 601 5522
  • Water Emergency line - 0800 052 0130 (24 hours a day, 7 days a week)
  • Gas Emergencies - 0800 111 999
  • Electricity Emergencies (South and West Wales) - Western Power Distribution: 0800 052 0400
  • Floodline - 0345 988 1188 (24 hour service) or Type talk 0845 602 6340


Environment Agency (opens in a new tab)

GOV.UK (opens in a new tab)

A leaflet ‘Ready to Respond’ is also available from the Council’s Emergency Planning Unit.

You can contact the Emergency Planning unit on 01437 775586 or email

ID: 10833, revised 18/09/2023