Waste Collections

Kerbside collections: non-recyclable residual waste

Residual household waste  – that is, rubbish that cannot be recycled or composted will now be collected in black bags, or the grey bags previously supplied by us (or a combination of both).

We no longer supply grey bags to residents, so once your current supply has been used up you will need to purchase your own black bags.

You may put out up to 3 bags of residual waste every 3 weeks, so it is important to recycle.

 

To ensure your bags are collected:

  • Sign up for collection reminders (opens in a new tab), so you know when to put out your non-recyclable waste.
  • Put your bags out by 6.30am on collection day, but not too early and please cover your bags to prevent attack by birds and animals.
  • Only put out up to 3 bags and use standard size black bags only (up to 60 litres)
  • Make sure they are not too heavy – there is a 15kg weight limit for the safety of our crews

Please don’t:

  • Never put sharp objects in your bags, they can injure our crew.
  • Do not put batteries, vapes or small WEEE in black bags, as they are a potential fire risk. Standard domestic batteries can be recycled by placing them in a separate clear plastic bag with your recycling containers. Other batteries, vapes and small WEEE may be recycled at our Waste and Recycling Centres.
  • Do not put garden waste in black bags, please read the FAQs below.
  • Do not put clinical waste in black bags, please read the FAQs below.

 

FAQs

1. What are the residual restrictions?

Households are able to put out a maximum of three residual grey / black bags every three weeks. We no longer supply grey bags to households, so once your current supply has been used up you will need to purchase your own black bags, standard 60 litre bags and each bag has a 15kg weight limit for the safety of our crews.

The grey bags were brought in to support the service change in 2019 and we are now reverting to household provided standard refuse sacks. If any households have unused grey bags these will continue to be accepted at the kerbside.

 

2. I have a large family, even though we recycle we still have more than 3 bags. How do I apply for an allowance for additional bags?

Larger households of 6 or more people can apply for additional non-recyclable allowance. If you have nappy waste, please apply for that separate collection service first. Find out more Larger Household Allowance Terms and Conditions.

 

3. Can I use a wheelie bin instead of a bag?

Only waste in a black or grey residual bag will be collected. If households wish to place their bags in a container for collection at the kerbside this will be accepted. We would request the containers are no larger than 240 litres to enable the operatives to manually empty the container.

 

4. Will I be able to put out more bags during the Christmas and New Year period?

Yes. We know that a combination of Christmas presents, visitors and changes in collection days will mean fuller residual bags during this period. We will allow properties to present one extra bag (black/ grey) at the kerbside during Christmas collection, the date of this collection can be found on your collection calendar

It is still important to recycle as much as possible though, including wrapping paper (test if it can be recycled by checking that it does not unfold again if you scrunch it up – it also can not include glitter or foil) and food waste such as turkey bones and vegetable peelings.

 

5. I have children who are in nappies/I use incontinence products where should I place these?

We provide a separate free collection for nappies / absorbent hygiene products, you can register for the AHP collection service to get these materials collected separately from your other waste and recycling on a fortnightly basis.

When you sign up you will be delivered a collection calendar as well as 2 rolls of purple bags. There is no limit as to how many of these bags you can put out every fortnight, but each bag has a 15kg weight limit for the safety of our crews.

 

6. I don’t know what I can and can’t recycle

You can use our waste and recycling search directory to find out what can be put in each container or to look up a specific item to find out which one it goes in.

 

7. I don’t have the containers, bags or boxes to allow me to recycle, where can I get them?

You can collect replacement bags and boxes from a number of locations around the county or those who are unable to access these locations will be able to make a request for delivery online. 

You can request more food waste bags by placing a note on your green food waste caddy on the collection day.

 

8. If I can’t put my garden waste in my grey/black bags, what should I do with it?

 

9. What should I do with my pet waste?

Any waste pet food can go in your food caddy.

If dog waste is collected while out walking your dog it can be disposed of in street litter bins.

If cat litter, dog or pet waste is accumulated at home, it can be placed into your residual (grey/black) bag to be disposed of at the kerbside but it will be part of your three bag allocation per three weekly collection. If you are close to your limit or would prefer to dispose of this waste more frequently then it can be disposed of in the general waste container at any of our Waste and Recycling Centres. If you are putting pet faeces in your black bag, please make sure it is double wrapped and mixed with other waste.

Options for alternative disposal methods include the use of pet waste digesters and wormeries.

 

10. We have a coal fire or stove so produce a large amount of ash, what do we do with it?

If a coal fire or stove is your main source of heating, the ashes from this can be placed in household provided black bags when the ashes are cooled, the bag should  be clearly marked “COAL ASH” and should contain nothing but ash or it will be left, the maximum weight of this bag can be 15kg. This will be collected on the same day as your usual residual non recyclable waste.

Please contact the Council on enquiries@pembrokeshire.gov.uk or 01437 764551 to make the Council aware that you will be placing Coal Ash Waste out alongside your residual non recyclable waste bags.

All other ashes (i.e. wood) should be placed in the black/grey residual waste bags once it has cooled. The bags have a maximum weight limit of 15kg.

 

11. How do I find out what day my grey/black bags will be collected?

Sign up for collection reminders (opens in a new tab), refer to your waste and recycling calendar or check your bin day, so you know when to put out your non-recyclable waste.

 

12. I have some grey bags left, what should I do with them?

You should continue to use up any existing grey bags as normal and then use household provided standard black bin bags (60litres) for non-recyclable waste moving forward. 

Remaining stock of grey bags for non recyclable waste will be available for collection by households from locations across Pembrokeshire from Tuesday, 19th September.

Grey bags (one roll per household) will be available from Waste and Recycling Centres (as part of a pre-booked WRC appointment), Leisure Centres, North Wing Reception at County Hall and Thornton. 

These collections are available while stocks last.

 

13. What size black bags should I use?

You can use black bags that are up to 60 litres and please make sure the bags are not too heavy – they should weigh no more than 15kg each when you put them out, 3 bags will be collected per three-weekly collection.

 

14. What about flats or areas which have communal waste collections?

All households have to comply with the residual waste restrictions which equates to 1 residual waste bag a week, and are working with flats and estates to remove communal waste collections these across the County where possible.

 

15. How to I reduce the risk of my residual non recycling bags smelling?

Using your lockable food waste caddy for any food waste and setting it out for collection every week will help avoid smells.

If anyone in your household uses nappies or other incontinence products, you can sign up for a FREE fortnightly Absorbent Hygiene Product (AHP) Collection Service.

Double bagging animal waste and putting it into the residual bag can also minimize the risk of smells.

 

16.  How are you going to enforce people putting out more than three residual bags?

Everyone has a duty to look after the waste they produce and follow the regulations set for their property. We understand that some will have questions or require further support. Any residents that disregard the three-bag policy,  will be visited by our waste advisors and where appropriate, fixed penalties will be applied.

 

17. Why are you cutting our services and making us pay for our own bin bags during a cost of living crisis?

We are not cutting services but reverting to the previous system of household provided residual bags, a system which is implemented by a number of authorities in Wales including Ceredigion and Carmarthenshire, the Pembrokeshire County Council grey bags were provided to support the Waste Service Change in 2019.

We are continuing to collect more segregated streams of waste and recycling than ever, in line with Welsh Government Legislation. All of which has meant we are one of the top recycling authorities in the UK.

However a recent analysis of Residual Waste in Pembrokeshire has found that 48% of the residual bag could be recycled through our kerbside recycling schemes and our Waste and Recycling Centres, so we can still do more.

What goes into our grey bags

 

18. I am going to be away for my collection, will I be allowed to put out 6 grey / black bags on my next collection?

You will only be allowed to place 3 grey / black bags out for each collection unless there have an exemption agreement in place i.e. larger household. If you are away for your collection and your neighbour or a family/friend is unable to place your waste on the kerbside for collection then you can take your bags to your nearest Waste and Recycling Centre.

 

19. I have a question that is not answered here, what should I do?

Please email your query to wasteandrecycling@pembrokeshire.gov.uk

ID: 10759, revised 20/09/2023
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Community Litter Picking Hubs

There are nine Litter picking hubs operating across the County.

They allow general public, community groups and businesses to borrow litter picking equipment to help clean up their local area.

Litter pickers, bags, hoops and hi-visibility vests are available for loan from five Pembrokeshire County Council operated leisure centres in Fishguard, Crymych, Milford Haven, Pembroke and Tenby as well as Pembroke Town Hall, Haverfordwest Town Council Office and Oriel y Parc Visitor Centre & Gallery in St Davids and Bloomfield Community Centre, Narberth.

The hubs – set up by environmental charity, Keep Wales Tidy (KWT) in collaboration with the County Council – are funded by Welsh Government.

If you would like to borrow some equipment and help clean up your local area, please contact the locations below directly.

Thank you for your support.

Tenby Leisure Centre

Marsh Rd, Tenby SA70 8EJ

01437 775678

Pembroke Leisure Centre

Bush Hill, Pembroke SA71 4RJ

01437 776660

Fishguard Leisure Centre

Fishguard SA65 9DT

01437 775504

Crymych Leisure Centre

1 Wellfield Grove, Crymych SA41 3QH

01437 776690

Milford Haven Leisure Centre

117 Priory Rd, Milford Haven SA73 2EE

01437 775959

Haverfordwest Town Council Office

Old Wool Market, Quay St, Haverfordwest SA61 1BG

01437 763771

Pembroke Town Council Building

Town Hall, Main St, Pembroke SA71 4JS

Oriel y Parc Visitor Centre & Gallery

High Street, Saint Davids, SA62 6NW

01437 720392

Bloomfield Community Centre

Redstone Road, Narberth, SA67 7ES

01834 860293

 

 

ID: 8557, revised 28/02/2023
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Waste and Recycling Collection Calendars

We are committed to reducing our paper use, which means households can now view their kerbside calendar online.

You can do this in two ways:

  • All collection calendars for Waste and Recycling Services including Kerbside Collections, Garden Waste and AHP collection are available in the ‘My Dates and Times’ section of ‘My Account’, these calendars are unique to your household and the services you receive.
  • View your Kerbside Collection Calendar and details of your next collection day through the ‘Search for your bin day’ facility on the website.

To view your calendar

Enter your postcode in the ‘Search for your bin day’ box below and then select your address.

This will bring up the details of your next waste and recycling collections.

Then select ‘View Collection Calendar’ at the bottom left of the page.

Search for your Bin Day

You can also sign up to a free weekly reminder of your bin day by text or email notification via My Account

If you don’t have access to the internet to download your calendars you can request paper copies by calling our Contact Centre on 01437 764551.

ID: 7178, revised 27/03/2023
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Two Minute Street Clean

The aim of the #2minutestreetclean scheme is to make it as easy as possible for people to help maintain and improve the cleanliness of Pembrokeshire while having a positive and rewarding impact on our environment.

Each station holds litter pickers and used carrier bags to equip people to carry out a litter pick when they visit. The litter collected can then be put into the nearest litter or recycling bin. 

Every piece of litter removed from our streets matters, it does not matter if you pick up 1 or 2 items or a whole bagful – it all helps. 

This map (opens in a new tab) shows the location of the street boards, please note that the boards are hosted by volunteers so there may be occasions when the boards are not put out, also some are seasonal only. 

For more information or to be involved in #2minutestreetclean please contact Jemma Price-Lewis on 01437 764551 or email jemma.price-lewis@pembrokeshire.gov.uk

ID: 5472, revised 30/10/2023
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Report a Missed Bin Collection

We will arrange for a missed bin collection if: 

  • Your bins or bags contained the correct materials. You can check what can go in each bag on our kerbside collections page.
  • Your bins and bags were put out on the correct collection day and on the correct week. Before reporting a missed collection please check your collection day using our recycling and rubbish search.
  • Your bins or bags aren't too heavy.
  • Your bins and bags were on the pavement before 6.30am on your collection day.
  • There have been unscheduled disruptions to the service such as bad weather. We will post information on our website and our Twitter and accounts if there are problems.

If your bins and bags were ready for collection you can report a missed collection to us. If your bins or bags were not ready then we will collect them on your next appropriate Bin Day.

 

ID: 2603, revised 19/07/2023
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Replacement bags and boxes

You can obtain further supplies from the following places:

* indicates a charge

*23 litre food bags cost £6.70 per roll

Please click on the blue text for opening hours. 

Customers can request more food waste bags by placing a note on their caddy when presented at the kerbside on the collection day.

 

Submit a request for replacement bags and boxes

Please note that due to increased demand, the estimated delivery time for replacement containers/bags can be in excess of 14 days. 

Alternatively, you can now collect replacement containers/bags from several locations throughout Pembrokeshire.  All locations can be found by visiting Simple way to collect replacement recycling bags and containers (opens in a new tab).

Food waste bags can be requested at the kerbside by placing a note on your kerbside food waste caddy on collection day. The crews will leave a supply of food waste bags in the caddy once emptied.

 

 Name

 Address

5 litre food waste bags

5 litre kichen food caddy

23Ltr Kerbside Food caddy

 44 litre glass box

Blue Reusable Sack - Cardboard & Card 

Blue Box - Paper

 Red Reusable Sack

AHP 60 litre purple sacks 

Clear sacks

Blue sacks

23 litre food waste bags

Orange  sacks

Seagull Proof Sacks

Cilgerran Post Office Siop y Pentre, High Street, Cilgerran, Pembrokeshire, SA43 2SG Yes Yes Yes Yes No No No No No  No  No No  No 
Crane Cross CA Site Devonshire Drive, New Hedges, Saundersfoot, SA69 9EE Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Cleddau Stores & Post Office (Llangwm) 32 Main Street, Llangwm, SA62 4HP Yes Yes Yes Yes Yes Yes Yes No  No  No  No No  No 
Crymych Leisure Centre Crymych, SA41 3QH Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Fishguard Leisure Centre Fishguard, SA65 9DT Yes Yes Yes Yes Yes Yes Yes No  No  No  No No  No 
Fishguard Library & Information Centre Town Hall, Fishguard. SA65 9HE Yes Yes Yes Yes Yes Yes Yes No  No  No  No No  No 
FRAME Merlins Bridge, Haverfordwest, SA61 1XF Yes Yes Yes Yes Yes Yes Yes No  No  No  No  No  Yes
Haverfordwest Leisure centre St Thomas Green, Haverfordwest. SA61 1QX Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Haverfordwest Library & Information Centre The Riverside, Haverfordwest, SA61 1ST Yes No No No No No No No  No  No  No No  No 
Hubbards Newsagents High Street, Neyland, Pembrokeshire, SA73 1TF Yes No No No No No No No  No  No  No  No  No 
Haverfordwest North Wing Customer Service Centre County Hall, Freemans Way, Haverfordwest. SA61 1TP Yes Yes Yes Yes Yes Yes Yes No No No No No  No 
Hermon Civic Amenity and Recycling centre Rhydiau, Hermon, Crymych. SA41 3QT Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Winsel CA Site Old Hakin Road, Haverfordwest, SA61 1XG Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Manorowen CA Site Fishguard, SA65 9QE Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
St Davids CA Site Fishguard Road, St Davids, SA62 6BY Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Mace Stores 1 Trafalgar Road, Haverfordwest, SA61 1TR Yes No No No No No No No  No  No  No No  No 
Milford Haven Leisure Centre Priory Road, Milford Haven. SA73 2EE Yes  Yes  Yes  Yes  Yes Yes Yes No  No  No  No  No  No 
Milford Haven Library & Information Centre  Cedar Court, Haven's Head Business Park, Milford Haven SA73 3LS Yes  Yes Yes Yes Yes Yes Yes No  No  No  No  No  No 
(Monkton) Spar Stores Longmains, Monkton, SA71 4NA Yes  No No No No No  No  No  No  No  No No  No 
Narberth Library St James Street, Narberth. SA67 7BU Yes  No  No  No  No No No No  No  No  No  No  No 
Newgale Shop M M Carter Gardens & Leisure, Newgale, H'west SA62 6AS Yes Yes Yes Yes Yes Yes Yes No  No  No  No No  No 
Newport Post Office 2 Long Street, Newport. SA42 0TJ Yes Yes Yes Yes No No No No  No  No  No No  No 
Neyland Library St Clements Road, Neyland. SA73 1SH Yes No No No No No No No  No  No  No No  No 
Pembroke Dock Library Water Street, Pembroke Dock, Pembrokeshire. SA72 6DW Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Pembroke Leisure Centre Bush, Pembroke. SA71 4RJ Yes Yes Yes Yes Yes Yes Yes No  No  No  No No  No 
Pembroke Library & Information Centre Commons Road, Pembroke, Pembrokeshire SA71 4AE Yes No No No No No No No  No  No  No No  No 
Pembroke Town Hall Town Hall, Main Street, Pembroke. SA71 4JS Yes Yes Yes Yes No No No No  No  No  No No  No 
Pembroke Dock Town Council 28 Dimond St, Pembroke Dock, SA72 6BT No No Yes Yes Yes Yes Yes No No No No No No
Pembroke Dock, VC Gallery Brittania Road, Pembroke Dock, SA72 6PD Yes Yes Yes Yes Yes Yes Yes No No No No No No
Saundersfoot Library & Information Centre Regency Hall, Saundersfoot, Pembrokeshire. SA69 9NG Yes Yes Yes Yes No No No No  No  No  No No  No 
St Davids CA Site St Davids, Haverfordwest, SA62 6BY Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
St Davids City Hall City Hall, High Street, St Davids. SA62 6SD Yes Yes Yes  Yes No No No No  No  No  No No  No 
St Davids Leisure Centre Ysgol Dewi Sant, St Davids. SA62 6QH Yes Yes Yes Yes Yes Yes Yes No  No  No  No No  No 
St Dogmaels Post Office 1 Hill Street, St Dogmaels. SA43 3ED Yes Yes Yes Yes Yes Yes Yes No  No  Yes No No  No 
Tenby Leisure Centre Marsh Road, Tenby. SA70 8EJ Yes Yes Yes Yes Yes Yes Yes No  No  No  No No  No 
Tenby Library Greenhill Avenue, Tenby, Pembrokeshire, SA70 7LB Yes Yes Yes Yes No No No No  No  No  No No  No 
Tenby Town Council De Valence Pavilion, Upper Frog Street, Tenby. SA70 7JD Yes Yes Yes Yes No No No No  Yes Yes Yes No  Yes
The Mount Community Centre 15-16 Larch Road, Mount Estate, Milford Haven, SA73 1BZ Yes No No No No No No No  No  No  No  Yes No 
Thornton Business Park Pembrokeshire County Council, Unit 23, Thornton Business Park SA73 2RR Yes Yes Yes Yes Yes Yes Yes Yes  Yes Yes Yes Yes Yes
Waterloo CA Site Pembroke Dock, SA72 4RT Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
Winsel CA Site Old Hakin Road, Haverfordwest, SA61 1XG Yes Yes Yes Yes Yes Yes Yes No No  No  No No  No 
ID: 703, revised 30/10/2023
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Bulky Household Collections

If you have unwanted large household appliances such as beds, fridges and furniture you can arrange for a bulky household waste collection. The collection of bulky household items is undertaken on our behalf by Frame, a local charitable organisation.

Requests for this service can be made by completing a Bulky Household Waste Collection Form via 'My Account' your online Council account. We are doing all we can to reduce contact between the public and staff and adhere to social distancing at this time. Therefore payments surrounding the collection are to be made in advance of the collection during the booking process to ensure bookings can be processed in a prompt manner whilst adhere to Welsh Government guidelines.

The charge for a collection of household items is £20 for 10 items or less.  Please note a 3-piece suite would be classed as three items, whereas a table and four chairs would be classed as five items. We are currently unable to collect any heavy items, which would require more than two people to move i.e. pianos etc. 

Please note, once a customer has made a request for a collection of up to 20 items, (the cost of 2 collections) they will not be able to book another collection until the current collections have been completed.

When requesting this service, please state the items to be collected, as only specified items will be removed.

Please note that once you have submitted the bulky waste collection, it cannot be amended. This is because the van would not be able to accommodate different items due to space limitations.

Once we have received your request it will be sent to Frame who will contact the household to arrange the collection, the items will only be collected from outside the property and please do not place these items out for collection until instructed to by FRAME. 

 ** Frame are happy to enter homes where necessary as long the household is Covid free **

 

ID: 701, revised 20/07/2023
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Seagull proof bags

Seagull-proof bags will be available to buy at £5.85 each from the following locations:

  • Pembrokeshire Frame, Merlins Bridge
  • Pembrokeshire Frame, London Road, Pembroke Dock
  • Tenby Town Council, De Valence Pavilion, Upper Frog Street
  • St Davids City Council, St Davids City Hall, High Street
  • Thornton Depot, Milford Haven
ID: 576, revised 13/03/2023
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Waste and Recycling Collections

 

Kerbside Collection Information (opens in a new tab)

 
 

Search for your Bin Day

ID: 311, revised 30/10/2023
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Garden Waste Collections

Between the 26th February and 29th November 2024, we are offering fortnightly collections of household garden waste.

The cost of this subscription only service is £61.00 per bin. If you subscribe before 1st April 2024 the cost is only £56.00 per bin.

The service is available to households and businesses. If any businesses would like to subscribe to the service, in line with our new trade waste tariff structure, the cost to existing Pembrokeshire County Council trade waste customers will be £100.00 per bin.  For any non-Pembrokeshire County Council trade waste customers, or current customers not renewing their Trade Waste Agreement for 2024/25, the cost will be £100.00 per bin + £30.00 annual Duty of Care charge.

If you would like to continue to subscribe to the garden waste service, please contact our trade waste service at tradewaste@pembrokeshire.gov.uk or, alternatively, please call 01437 764551 where a member of the trade waste team will be able to renew your subscription, take a card payment over the telephone and issue you with a valid controlled waste transfer note to cover your garden waste collection.

We reserve the right to decide whether or not we can provide the garden waste collection service.

Subscribe or Renew

By managing your subscription online you can also cancel your subscription at any time

Terms and Conditions

 

Frequently asked questions

Do I need to do anything if I don’t want to renew my subscription this year?

Yes, if you don’t want to renew your subscription please let us know so that we can collect your bin. I do not want to renew my subscription.

I have garden waste to dispose of but do not want to sign up to the collection service - what can I do with it?

You can:

What materials can be disposed of through the scheme?

The permitted materials are: hedge, tree and shrub cuttings, roots, grass cuttings and rakings, leaves, plants, flowers and weeds.

What happens to the collected material?

The garden waste is taken to a centralised composting facility where it is treated and turned into compost for use on the land.

But I have a compost bin. Does this mean you want me to get rid of that?

No, not at all. Composting is the preferred method of disposing of your garden waste. It doesn’t cost any money and it is much better for the environment. If you have a compost bin, keep using it.

Why do I have to pay for a collection?

Garden waste is a household waste for which a collection charge can be made. The service is paid for by everyone who subscribes. This is fairer for other residents who do not have a garden, who choose to compost at home, or who do not want to use the service. 

Why are you using wheeled bins instead of bags?

Bags tend to be easily ripped and are more difficult to handle whilst wheeled bins hold more garden waste and are easier and safer to use by you and for our waste operatives

If you are supplying us with wheeled bins for garden waste why don’t you supply us with wheeled bins for our general refuse?

There would be increased operational costs as removing waste from wheeled bins is more time consuming and more waste tends to be generated. There would also be the increased costs in providing the wheeled bins and modifying vehicles.

I haven’t got any space for a wheeled bin so, what can I do?

It may be possible to be issued with 2 smaller bins in place of 1 larger bin, please contact us on 01437 764551 to discuss this.

Perhaps you could join forces with a neighbour who has more space to house the wheeled bin. By doing this, you will still benefit from the service and save money by sharing the cost. If this isn’t possible please contact us on 01437 764551 so we carry out a container assessment and if necessary provide an alternative.

I can’t handle a wheeled bin so, what can I do?

Please contact us on 01437 764551 so we can carry out a container assessment and if necessary provide an alternative.

Are all properties suitable for this service?

Some properties may not be suitable for this service due to restricted access for our collection vehicles. We reserve the right to decide whether or not we can provide the garden waste collection service.

Can I use my own bin?

No, we know the supplied bins are of a good quality and can withstand the pressure of lifting and emptying into our vehicles. We cannot risk the safety of our operatives by asking them to empty other bins.

Will I be issued with a brand new bin?

Bins returned from previous customers are reused. New customers will not necessarily be issued a new bin, there may be some evidence of wear and tear.

How long does my subscription last for?

All subscriptions will run annually with collections taking place from the week in which 1st March falls to the week in which 30th November falls inclusive. The full fee is payable at whatever point in the year you subscribe or even if you only need a few collections.

Can I have more than one bin?

Yes, as long as you pay the annual charge for the collection service for each bin you can have as many bins as you like.

How do I renew my subscription?

We will email or write to you before your subscription is due for renewal but if you have any queries telephone the Contact Centre on 01437 764551

You can renew or cancel your subscription online via ‘My Account’ - Your Online Council Account and go to ‘My Services’.

What happens if I don’t pay for the following year and my subscription runs out?

If payment is not received, collections will be suspended and the bin will be removed

If I cancel my subscription will I be eligible for a refund?

We will not be able to offer any refunds although should you wish to cancel the subscription you can do so via MyAccount or just telephone the Contact Centre on 01437 764551 and we will terminate the service with immediate effect.

We will arrange to collect your garden waste bin.

If I do not renew my subscription will I get to keep my bin?

No, you will need to let us know if you don’t want to renew your subscription (or you wish to cancel) and we will arrange to collect your bin.

Are there any concessions?

No concessions are available for this service

When will the service start?

Your service will start with the delivery of your bin which we aim to deliver within 21 days of receiving your payment. However, this may not be possible in busy periods, such as the start of the new subscription year, due to high demand. A refund will not be provided if we fail to deliver in 21 days

How often will my bin be collected?

Your garden waste will be collected fortnightly between the week in which the 1st March falls and the week in which the 30th November falls inclusive

When will my collection day be?

We will notify you of your collection day, when we deliver your bin.

Collections will be made fortnightly. You can also enter your post code or street name into 'Services in your area' to find out your collection day and week.

Did you know you can subscribe to receive an email reminder the day before your collection?

Sign up for collection reminders via ‘My Account’ and go to ‘My Services’.

Information on how to sign up for reminder notifications.

Where should I leave my bin for collection?

Your bin(s) should be placed at your usual collection point at the kerbside by 6:30 am on the day of your collection.

What time will my collection be?

Your collection time will be from 6:30am onwards. We reserve the right to change the time we collect at any point therefore bins must always be out by 6:30am.

My bin hasn’t been collected. What can I do now?

Check to make sure the bin was due to be collected. Check the items you have placed in the bin are on our list of permitted materials and that you have not compacted too much into the bin so that it can’t be emptied. Remove contaminants and or loosen the contents and put out for next scheduled emptying. If the bin was due for collection, was not contaminated and was out before 6:30am in the correct location, please call our Contact Centre on 01437 764551.

How much garden waste will the bin hold?

As an example, the bin will hold the equivalent of approximately five standard refuse sacks when filled approximately 2⁄3 full and tied for collection. However you must not use sacks in the bin, items must be loose. When we empty your wheeled bin we put it onto a bin lift which shakes the bin to loosen the waste into the refuse freighter. If the garden waste is too compacted in the bin we need to excessively shake it on the lift which can damage the bin. Only put the items listed in your bin. If in doubt, don’t put it in and phone the Contact Centre on 01437 764551 for advice.

If I have extra waste can I put it at the side of the bin?

No, only garden waste within the bin will be collected. 

Will I be able to have help if I subscribe to the garden waste scheme?

Yes, provided it is practicable to do so, we will make arrangements with you for the wheeled bin for garden waste to be collected from your property.

My bin is getting really dirty. Will the Council clean it?

It is your responsibility to clean the bin.

What can I do with my garden waste between December and February?

Garden waste can be home composted or taken to our civic amenity and recycling centres.

Why are there no collections between December and February?

In order to maintain a cost effective service it has been decided not to provide the service during the winter months when little or no garden waste is generated.

I am a business. Can I opt into the scheme?

Yes, the service is now available to businesses. Please contact our Trade Waste Team at tradewaste@pembrokeshire.gov.uk or alternatively, please call 01437 775149.

What happens if I move house?

If you move within Pembrokeshire you may wish to take your bin with you to your new address. Telephone the Contact Centre on 01437 764551 at least 10 working days before you are due to move so that we can make sure your bin gets emptied at your new property. If you move outside the County the bin remains the property of Pembrokeshire County Council. Please telephone the Contact Centre to make arrangements to have it collected.

What if the bin is damaged?

If your bin is damaged by our collectors please let us know by telephoning the Contact Centre on 01437 764551 and we will arrange a replacement. If you have damaged the bin please contact us but please note that you may be liable for the cost of a replacement.

What if the bin goes missing?

If you think your bin is lost or stolen please check with your neighbours and around the local area to see if it has been returned to the wrong place. If it is still missing please call the Contact Centre immediately on 01437 764551 to report it. Please note you may be liable for the cost of replacement if the bin cannot be found.

I am not sure what I can put in my garden waste bin. What should I do?

Please refer to the information leaflet provided when your bin was delivered or check the items listed on the bin. A list is also available on our garden waste website. If still in doubt please don’t put it in the bin until you have called the Contact Centre on 01437 764551 to check.

Like to sign up? We offer a variety of payment methods for your convenience.

  • You can subscribe online via ‘My Account’ and go to ‘My Services’
  • Or you can complete a Direct Debit form to make an annual payment. Forms are available to download online or by calling Pembrokeshire County Council’s Contact Centre on 01437 764551 or you can pick one up at a Customer Service Centre.

Alternatively:

You can telephone our Contact Centre on 01437 764551 where you can pay by card over the phone.

Once your application has been processed we will aim to deliver your bin within 21 days together with your collection calendar.

 

Terms and Conditions

Please take time to read these terms and conditions as they form part of our agreement with you

  1. Collections will take place fortnightly between the week in which the 1st March and the week in which 30th November fall. (including Bank and Public Holidays)
  2. The service is available to Pembrokeshire County Council households and businesses. Neighbours may share a bin however the bin is only registered to one address and collected from that address. The payment for the service is annually in advance and is non refundable under any circumstance.
  3. The garden waste bin(s) remain the property of Pembrokeshire County Council and must only be used for garden waste and must not be defaced or inscribed in any way. Damaged or stolen bin(s) must be reported immediately and a charge may be incurred for the repair or replacement.
  4. Bin(s) should be stored on the householder’s own property and on collection day left in an accessible, unobstructed position at your usual collection point at the kerbside, and returned to the property as soon as possible after collection. We reserve the right to change collection times so bin(s) must always be out by 6.30am. 
  5. The service is non-transferrable from one resident to another. On change of address the service will be transferred to the new address if within Pembrokeshire. If moving out of the County, the Council must be informed and the bin(s) presented for removal.
  6. Bins too heavy for safe handling or unsafe for the lift mechanism will not be emptied. The householder must remove the excess weight and re-present the bin for the next scheduled collection.
  7.  Only permitted items may be disposed of and must be loose in the bin(s) and not contained in bags. Garden waste bin(s) contaminated with non-permitted items will not be collected until the items are removed and the bin presented for the next scheduled collection
  8. If bin(s) is/are regularly contaminated further advice will be provided. If contamination continues, the bin(s) will be removed and collections will cease.
  9. All garden waste must be contained within the bin(s) provided. Garden waste not contained in Pembrokeshire County Council’s garden waste bin(s) will not be collected.
  10. Properties with restricted access may not be suitable to receive this service. We will assess your property and if it is not suitable we will advise you of other options available.
  11. The Authority accepts no liability for injury due to improper use of the bin.
  12. An assisted collection service is available for those residents eligible for an assisted refuse and recycling collection providing it is practicable to do so.
  13. We may enter your premises to remove a bin(s) if payment is not received.
  14. We aim to deliver new bins within 21 days but this may not be possible during busy periods. Renewals of the service can take 3 working days to process, collections will not start until the process is completed. A refund will not be provided if we fail to deliver in 21 days.
  15. Bins returned from previous customers are reused. New customers will not necessarily be issued a new bin, there may be some evidence of wear and tear.

 

ID: 310, revised 09/02/2024
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Food Waste Collections

Turn food waste into Welsh power

In Wales, most recycled food waste is turned into renewable energy which powers Welsh homes and communities. Pretty powerful stuff, right? For powerful tips, facts and stories visit Wales Recycles (opens in a new tab).

 

Five reasons to recycle your food waste

1) It's easy

2) Contains food smells

3) Caddies lock to stop pests getting access

4) It's collected once a week

5) Turned into electricity

 

Tips to help you recycle all your food waste

Recycling food waste can keep Wales clean and green. But the process starts in your kitchen, when you get food recycling right.

  • Use a caddy liner to keep your food waste contained. You can request more food waste bags by leaving a note on the top of your green food waste caddy on bin day.
  • Empty your grey indoor food waste caddy into your green outside food waste caddy regularly to avoid it getting too full and splitting or spilling.
  • Keep a lid on it to stop flies getting in, and odours getting out. Don’t forget to close the lockable lid on your outdoor caddy, to prevent pests and safeguard against windy weather.
  • Keep your caddy fresh & clean by giving it a rinse, wipe and dry.

 

Guidance: what to put in your food waste caddies

Yes please

  • All uneaten food and plate scrapings
  • Tea bags and coffee grounds
  • Out of date or mouldy food
  • Raw and cooked meat, including bones
  • Raw and cooked fish, including bones
  • Dairy products such as cheese
  • Eggs and eggshells
  • Rice, pasta, beans
  • Baked goods such as bread, cakes and pastries
  • Fruit and vegetables including raw and cooked vegetables and peelings
  • Waste cat and dog food from a domestic property. Anything from a commercial premise will be agreed on a case by case basis.

Please remember - If you already compost at home please keep composting your uncooked vegetable and fruit peelings in your bin or heap.

No thanks

  • Packaging of any kind (please recycle what you can in other recycling bags)
  • Plastic bags
  • Liquids - these may leak, causing spillages when transporting the food waste
  • Oil or liquid fat (you can recycle cooking oil at your local Waste and Recycling Centre)

 

How can I recycle my food waste?

To recycle your food waste all you need is:

  • A large green 23 ltr food waste bin 
  • A silver 5 ltr food waste caddy 
  • An annual supply of bags to line the caddy

Step 1

Get the right equipment – you will need a kitchen caddy, caddy bags
and a kerbside bin.

Kitchen caddy, caddy bags and kerbside bin

Step 2

Line your Kitchen Caddy with the bag

Line your kitchen caddy

 

 

 

 

 

 

Step 3

Place any food waste into the caddy, taking care to exclude any packaging.

Place food waste in bin

 

Step 4

When your kitchen caddy is full, empty into your kerbside bin and put out for collection once a
week so it can be recycled.

Food waste bins

 

 

 

 

 



If you need replacement bags or boxes you can pick them from a number of locations around the county or make a request.

Find out more about replacement bags and boxes.

ID: 386, revised 06/07/2023
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Kerbside Glass Collections

What can I put in the box?

Empty glass bottles and jars of all colours, shapes and sizes. There is no need to remove labels, lids, corks or bottle tops.

What can't I put in the box?

Any type of glass that is not a bottle or jar i.e pyrex containers, drinking glasses, spectacles, window glass, glass ornaments, glass chopping boards or light bulbs

Why can't these items be included?

These items melt at a different temperature to glass bottles and jars. If they get mixed up and collected, they will contaminate the load making it useless and unable to be recycled. 

How can I dispose of the items that can't go in my box, without them being sent to landfill?

They can be taken to your closest Civic Amenity and Recycling Centre and disposed of in special containers. Alternatively, most of these items can be donated to your local charity shop providing they are in good condition and spectacles can be taken into most opticians.

Where can I keep my box?

The drain holes in the box are raised to retain liquid and prevent soiling to floors, should you keep your box indoors. However if you keep your box outside the holes will allow the controlled release of rainwater.  

Please only put the items listed in your box for collection. If the wrong items are collected and mixed into the load it will not be able to be recycled. Any items that are not suitable for kerbside collection will be left in the box for you to re-sort and dispose of correctly.

What will happen to the collected glass?

The glass will be delivered to Swansea and go for closed loop recycling.  Closed loop recycling means the glass will be recycled back into glass bottles and jars which is the most sustainable way of recycling.

 

Top tips for recycling your glass

  • Use your glass recycling box on a weekly basis. Overfilling the box makes it heavier and more difficult to handle.
  • Please empty and rinse the bottles and jars to remove any residue
  • Place the bottles and jars loose inside the box
  • Please do not fill your glass recycling box above the rim. Overfilling the box increases the chances of breakages and injury
  • There is no need to remove labels, lids, corks or bottle tops
  • There is no need to separate your glass according to colour

Fascinating facts and figures

  • On average each family in the UK uses 330 glass bottles and jars a year (British Glass).
  • Glass bottles and jars are 100% recyclable and can be used again and again.
  • Glass that is thrown away and sent to landfill will never decompose.
  • Glass dating over 3,000 years old has been found in the Middle East.
  • Using recycled glass in a furnace uses less energy than making new glass from scratch.
  • Recycling two bottles saves enough energy to boil water for five cups of tea.
  • In Britain we use over six billion glass bottles and jars each year. It would take you over three and a half thousand years to sing "Six Billion Green Bottles"! (Waste Watch).

We are looking into the best way to collect glass from large blocks of flats and properties with no accessible kerbside.

For more information, please call our Contact Centre on 01437 764551 or email wastemanagement@pembrokeshire.gov.uk

Nothing should go to waste in Pembrokeshire

 

ID: 314, revised 20/09/2023
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