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Taxi Licensing

Wheelchair Accessible Vehicles

Section 165 and Section 167 of the Equality Act 2010 (the Act) came into force on 6th April 2017.

Section 167 of the Act provides the Licensing Authority with the power to maintain a list of wheelchair accessible taxis (hackney carriages) and private hire vehicles.

Any driver of a taxi (hackney carriage) or private hire vehicle which has been designated as being wheelchair accessible must comply with the requirements of Section 165 of the Equality Act 2010, unless they have been issued with an exemption certificate.

The duties under Section 165 are:

  • To carry the passenger while in the wheelchair;

  • Not to make any additional charge for doing so;

  • If the passenger chooses to sit in a passenger seat to carry the wheelchair;

  • To take such steps as necessary to ensure that the passenger is carried in safety and reasonable comfort;

  • To give the passenger such mobility assistance as is reasonably required.

Mobility assistance is defined as:

  • Enabling the passenger to get into or out of the vehicle;

  • If the passenger wishes to remain in the wheelchair, enabling the passenger to get into and out of the vehicle while in the wheelchair;

  • Loading the passenger’s luggage into or out of the vehicle

  • If the passenger does not wish to remain in the wheelchair, loading the wheelchair into or out of the vehicle.

  • It is an offence for a driver of a wheelchair accessible vehicle on the designated list not to comply with the above duties. Any failure to comply with these duties will be treated seriously and may result in prosecution and/or referral to the Licensing Sub-Committee for consideration of their hackney carriage/ private hire driver’s licence. 

Section 166 allows the Licensing Authority to exempt drivers from the duties to assist passengers in wheelchairs if they are satisfied that it is appropriate to do so on medical grounds or because the driver's physical condition makes it impossible or unreasonably difficult for him or her to comply with the duties.

Any driver of a hackney carriage or private hire vehicle on the designated list may submit a request for an exemption from the Section 165 duties by completing the relevant application form. Medical evidence will be required in support of the application.


The current designated list of wheelchair accessible vehicles licensed by Pembrokeshire County Council is available below:


 Wheelchair Accessible Vehicles
 Private Hire/ Hackney Carriage No  Vehicle Registration Number Operator/ Proprietor Make and model of Vehicle  Colour  No. of Passengers 
PH.41  DK06 LKE  Link Private Hire  Renault Master  White 
HC.2  PO61 DHD  Cleddau Cabs Renault Traffic  Black 
HC.111  SF59 AVX  Cleddau Cabs  Peugeot Expert Blue 
HC.50  YN55 WZS  Harford Cabs  VW Transporter  Silver 
HC.122  KM08 VJY  Harford Cabs  Citreon Dispatch  Silver 
HC.293  YJ67 COU  Harford Cabs  Renault Traffic White 
HC.296  KX09 DFL Harford Cabs  Ford Transit  Silver
HC.164  DU03 FZN Link Taxis  Ford Transit Black 
HC.277  SF56 HYG  Matts Cabs   LDV Maxus Silver 
HC.236  SF09 PZV  Jocks Taxis   Peugeot Expert Silver 
HC.126 YJ10 RXY Kathrin Telford Peugeot Expert Silver 5



ID: 2835, revised 11/07/2019