Social services emergency duty team
What do we do?
The Emergency duty team are here to help you with personal, family or accommodation problems which reach a crisis at these times and cannot wait until the next working day, such as:
- Difficulties with children and young people
- Concern about a child outside your family
- Acute mental health problems
- Older people at risk
- Concerns about a person with a disability
- Emergency housing advice
- If you have financial difficulties, we're unlikely to be able to help directly, but may be able to put you in touch with the Benefits Agency out of hours service.
We provide an emergency social work service for the residents of Pembrokeshire outside normal office working hours, (5pm – 9am, Monday to Friday, 24 hours Saturday, Sunday and bank holidays).
Who can phone us?
Anyone can phone us; individuals or their families, friends, or carers, and staff working for statutory or voluntary agencies.
Who will answer the phone?
Galw Gofal is a dedicated Bilingual call monitoring centre that will provide support to residents across Pembrokeshire contacting the out-of–hour’s service.
Galw Gofal is a compassionate, supportive and professional service designed to assist residents during evenings, weekends and Bank holidays. The team is trained to handle a wide range of urgent social care calls.
When residents call the out-of hours line, they will be connected with Galw Gofal’s skilled professional Call Response & Support Officers who will ensure that all residents receive a high-quality, person-centred service and that their case is passed to the relevant member of the Pembrokeshire Emergency Duty team.
Galw Gofal is delighted to partner with Pembrokeshire Council to provide this service and will ensure that the community receives the help they need, whenever they need it.
Residents can access Galw Gofal’s support by calling the out-of hours emergency duty team number and is available outside regular office hours, ensuring continuity of care and peace of mind for those in need.
What happens next?
You will receive a call from an experienced social worker who is experienced and confident in dealing with crisis situations. There's always one person on duty, if there is a delay in returning your call it is because the worker is dealing with another emergency. Your call will be returned as soon as the worker is free.
It's hard to think straight when there's a crisis, and many callers can be helped by advice given over the phone. If you already have a social worker, we may be able to offer advice to help you until you can make new plans with your social worker, and we'll send them a message to let them know what has happened. If you do not have a social worker, we can make a referral for you to your local daytime social work team if this would help your situation.
Because we have only one member of staff available to cover the whole of Pembrokeshire outside normal office working hours, we try to sort things out over the phone whenever possible. If a visit is absolutely necessary, we will do our best to offer this service. If your problem is urgent and we cannot visit because we are busy elsewhere, we will advise you how to obtain immediate help. We always work very closely with other agencies such as the police, health care professionals and voluntary organisations to provide the best possible service.
Contact us
Tel: 0300 123 5519