The Pembrokeshire community alarm service is an emergency telephone service with special features to suit the visually impaired, hard of hearing and people with mobility and other disabilities. It enables individuals to receive rapid attention in an emergency.
Assistive technology is the overarching definition of telecare and telehealth equipment including community alarms.
Assistive technology is based on the premise that older, disabled or vulnerable people should be able to remain independent for as long as possible should they choose to do so. Telecare systems can support independence and well-being. It enables family, friends, neighbours or carers to respond to a crisis in a timely way.
Community Alarm Service
Pembrokeshire community alarm service is an emergency telephone service with special features to suit the visually impaired, hard of hearing and people with mobility and other disabilities. It enables individuals to receive rapid attention in an emergency.
A BT telephone line must be in place
Electrical socket within 1 metre of landline socket on the same wall. This must be provided before the installation of the equipment.
Must have at least two local contact numbers to be key holders.
Private Sector Housing £2.20* VAT zero rated or £2.64 standard charge per week monitoring charge – billed quarterly.
Council Tenants £2.38 VAT zero rated or £2.86 standard charge will be added to the rent account.
*A VAT exemption form will need to be completed by the customer in order to qualify. This will be provided on installation.
The Authority will be responsible for the maintenance of the community alarm equipment.
Tenants of private rented accommodation and owner occupiers will also be supplied with a unit on loan. The monitoring charge is payable over 52 weeks and is £2.20 per week;however this is subject to review.
Additional environmental & safety sensors can be linked to a community alarm. Access to this type of equipment is subject to an assessment of individual need.
We are also planning to introduce an enhanced service for people who may need additional services and support, including:
Regular welfare checks
Additional equipment and technology support
Access to a response team for people who currently have no local contacts
An assessment to access pathways to specialist intervention
Advice, assistance and support to enable self-management of conditions
For further advice on the new service please contact the community alarm team on 01437 776115
For further information please contact:
Pembrokeshire County Council
Tel: 01437 764551
Type Talk Tel: 18001 then full number including area code as above.
Fax: 01437 776699
Out of hours emergency telephone number: 08708 509508