School Attendance and Pupil Welfare

Education Welfare Officers

Education Welfare Service

The Education Welfare Service offers advice and guidance to primary and secondary schools and families across Pembrokeshire for pupils who do not attend school on a regular basis and a child's level of absence reaches over 15%.

The service comprises of an Education Welfare Officer (EWO) within each cluster of schools. Support is provided to improve school attendance in order for children to reach their best potential and support families where needed.

The EWO provide practical support to improve school attendance rates; reduce unauthorised absences; and to assist schools in the management of vulnerable children and young people.

Code of Conduct for Penalty Notices

Education Welfare Officers

All schools in Pembrokeshire are served by one of a team of Education Welfare Officers who provide a link between the school family, the Education Service and the families of pupils.

The Education Welfare Officers main task is to encourage regular attendance at school. The Education Welfare Officer is able to offer advice and information to assist parents with their role in ensuring their child attends school. They can also advise about other support services when there is an identified problem restricting a pupil's access to education, or in relation to social and welfare issues.

The service can also give advice on the restrictions and regulations relating to the employment of children of compulsory school age.

The Inclusion Service Education Welfare Officers can provide information booklets to parents regarding school attendance issues and their responsibilities to ensure regular school attendance according to the law; the Pupil Support Officers assist parents to fulfil this role.

The Education Welfare Officers can be accessed via the school or the Education Service at County Hall.

For further information please contact: 

Kelly Hamid
Education Welfare Manager
County Hall
SA61 1TP



Tel: 01437 774658                  

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ID: 1266, revised 17/04/2023