| Directorate |
Service |
Service Area |
Processing activity |
Type of file |
Retention |
Basis of retention |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Asylum seekers |
Advice and support |
6 years after last contact |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Asylum seekers |
Nationality checking |
6 years after last contact |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Carers |
not applicable |
6 years after closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Carers |
Agency provided services |
25 years after end of employment |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Carers |
Assessment |
25 years after end of employment |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Carers |
Financial support |
3 years after end of financial year |
Accounts and Audit Regulations 1974; Limitations Act 1980 |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Carers |
Legal |
25 years after end of employment |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Carers |
Licensing |
1 year after end of employment |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Carers |
Review |
25 years after end of employment |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Community support |
Day centres, groups |
6 years from closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Criminal Justice |
Court orders, people on bail |
6 years from closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Residential homes |
Operation of homes • Diary • Roster • Daily log • Secure unit records |
25 years from closure |
RGLA 3.25 |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Residential homes |
Operation of homes - Menu |
1 year after closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Residential homes |
Registration • Children's/adults home Registers • Admissions registers • Discharge registers |
Retain permanently |
RGLA 3.25 |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Social Issues |
Substance misuse |
6 years from closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Supporting adults |
Assessment • Care Plan • Carer Details • Contact Sheet • Essential Information |
6 years after last contact |
RGLA 3.18 |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Supporting adults |
• Finance + commissioning • Grants • Health • Legal • Looked after in care • Occupational therapy • Referral |
8 Years after provision of support ended |
Business decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Supporting adults |
Licensing - Disabled Parking Permits |
3 years after provision of service ended |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Supporting adults |
Transport services |
6 years from closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Supporting adults |
Mental Health |
10 years after last contact |
RGLA 3.17 |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Supporting disabilities |
• Deaf • Employment • Equipment advice • Independence at home • Personal transport |
6 years from closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Care Services |
Welfare Rights |
Advice and support |
6 years from closure |
Business Decision |
| Social Care & Housing |
Adult Social Care |
Adult Integrated Safeguarding |
Responding to an adult safeguarding concern, deciding on action required and ensuring individuals are protected |
not applicable |
10 years - if need to keep for longer would complete a risk assessment as to why. |
not applicable |
| Social Care & Housing |
Adult Social Care |
Adult Integrated Safeguarding |
Supervision |
not applicable |
Destroy 93 years from staff DOB (or dates to run in line with LAC files of children whichever is longer) |
not applicable |
| Social Care & Housing |
Adult Social Care |
Alcohol and Substance Misuse Team |
Assessing, providing care and support, reviewing and managing risk |
not applicable |
Destroy 10 years after last contact |
not applicable |
| Social Care & Housing |
Adult Social Care |
Community Care - Intake and Joint Discharge Team |
Staff emergency contact details |
not applicable |
For duration of employment |
not applicable |
| Social Care & Housing |
Adult Social Care |
Community Care - Intake and Joint Discharge Team |
Supervision |
not applicable |
Keep until 75th birthday |
Staff record Check with your local PoD about possible accession. If the PoD does not accession them, then the records can be securely destroyed once the retention period has been reached. |
| Social Care & Housing |
Adult Social Care |
Community Care - Intake and Joint Discharge Team |
To provide advice and assistance or carry out an assessment on individual and/or carers for the purpose of eligibility and care and support planning. |
not applicable |
8 Years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Community Care - Adult Community Team, Sensory and Occupational Therapy |
Staff Appraisals |
not applicable |
Keep until 75th birthday |
Staff record. Check with your local PoD about possible accession. If the PoD does not accession them, then the records can be securly destroyed once the retention period has been reached. |
| Social Care & Housing |
Adult Social Care |
Community Care - Adult Community Team, Sensory and Occupational Therapy |
Supervision records |
not applicable |
Keep until 75th birthday |
Staff record. Check with your local PoD about possible accession. If the PoD does not accession tem, then the records can be securly destroyed once the retention period has been reached. |
| Social Care & Housing |
Adult Social Care |
Community Care - Adult Community Team, Sensory and Occupational Therapy |
To carry out an assessment on the individual and/or carer for the purpose of eligibility and care and support planning |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Community Care - Community Alarms |
Community Alarm Service and referrals to Fire Service |
not applicable |
8 years |
Adult social care records (including care plans). Review and desroy if no longer required |
| Social Care & Housing |
Adult Social Care |
Community Care - Community Alarms |
Staff emergency contact details |
not applicable |
Duration of employment |
not applicable |
| Social Care & Housing |
Adult Social Care |
Community Equipment Services (previously SHAPES) |
All Wales COVID risk assessment |
not applicable |
Awaiting response from all Wales Risk Assessment details |
not applicable |
| Social Care & Housing |
Adult Social Care |
Community Equipment Services (previously SHAPES) |
CCTV |
not applicable |
30 days then overwrites |
not applicable |
| Social Care & Housing |
Adult Social Care |
Community Equipment Services (previously SHAPES) |
Staff Appraisals |
not applicable |
Current year plus 2 previous |
not applicable |
| Social Care & Housing |
Adult Social Care |
Community Equipment Services (previously SHAPES) |
To determine the type of equipment required and provide to customer. |
not applicable |
10 years - there is a retention module in ELMS2. 3 months for hard copy job sheets |
not applicable |
| Social Care & Housing |
Adult Social Care |
Community Mental Health |
To receive services and/or treatment |
not applicable |
Destroy 20 years after last contact (or 8 years after date of death, whichever is the sooner) |
not applicable |
| Social Care & Housing |
Adult Social Care |
Day Centres and SAC's |
Record of DBS |
not applicable |
For duration of employment |
not applicable |
| Social Care & Housing |
Adult Social Care |
Day Centres and SAC's |
Supervision |
not applicable |
Staff record - Keep until 75th birthday |
Staff record. Check with your local PoD about possible accession. If the PoD does not accession them, then the records can be securly destroyed once the retention period has been reached. |
| Social Care & Housing |
Adult Social Care |
Day Centres and SAC's |
To provide day activities |
not applicable |
8 years |
Adult social care records (including care plans). Review and desroy if no longer required |
| Social Care & Housing |
Adult Social Care |
Emergency Duty Team |
Emergency calls |
not applicable |
Destroy 10 years after last contact |
not applicable |
| Social Care & Housing |
Adult Social Care |
Home Care Support |
Care and Support Plan |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Home Care Support |
Communication Books |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Home Care Support |
Observations |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Home Care Support |
Scheduling System |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Home Care Support |
Supervision |
not applicable |
Keep until 75th birthday |
Staff record. Check with your local PoD about possible accession. If the PoD does not accession them, then the records can be securly destroyed once the retention period has been reached. |
| Social Care & Housing |
Adult Social Care |
Liberty Protection Safeguard |
DOLS assessments and authorisations |
not applicable |
Destroy 10 years after last contact |
not applicable |
| Social Care & Housing |
Adult Social Care |
Liberty Protection Safeguard |
Supervision |
not applicable |
Destroy 93 years from staff DOB (or dates to run in line with LAC files of children whichever is longer) |
not applicable |
| Social Care & Housing |
Adult Social Care |
Reablement |
All Wales COVID Risk Assessment |
not applicable |
Awaiting response from All Wales risk assessment details |
not applicable |
| Social Care & Housing |
Adult Social Care |
Reablement |
Customer file for episode of support |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Reablement |
Goal plan |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Reablement |
Lone working/Staff emergency contact details |
not applicable |
For duration of employment |
not applicable |
| Social Care & Housing |
Adult Social Care |
Reablement |
Observations |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Reablement |
Scheduling system |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Reablement |
Supervision |
not applicable |
Staff record - Keep until 75th birthday |
Staff record. Check with your local PoD about possible accession. If the PoD does not accession tem, then the records can be securly destroyed once the retention period has been reached. |
| Social Care & Housing |
Adult Social Care |
Reablement |
Tracker sheet |
not applicable |
8 years |
Adult social care records (including care plans). Review and destroy if no longer required. |
| Social Care & Housing |
Adult Social Care |
Residential Homes and Supported Accommodation |
Sickness Absence Monitoring |
not applicable |
Keep until 75th birthday |
not applicable |
| Social Care & Housing |
Adult Social Care |
Residential Homes and Supported Accommodation |
Supervision |
not applicable |
Staff record - Keep until 75th birthday - |
Check with your local PoD about possible accession. If the PoD does not accession them, then the records can be securely destroyed once the retention period has been reached. |
| Social Care & Housing |
Adult Social Care |
Residential Homes and Supported Accommodation |
To provide care and support and rehabilitation |
not applicable |
People with mental illness (People who are "mentally disordered") - held for 20 years after last contact (or 8 years after date of death, whichever is the sooner / all other people - held for 10 years from date of last contact. |
not applicable |
| Social Care & Housing |
Children's Social Care |
Childcare Management Team 1,2 and 3 |
MARAC - sharing information on high risk domestic abuse cases |
not applicable |
99 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Childcare Management Team 1,2 and 3 |
Staff emergency contact details |
not applicable |
For duration of employment |
not applicable |
| Social Care & Housing |
Children's Social Care |
Childcare Management Team 1,2 and 3 |
Supervision records |
not applicable |
HR Records relating to staff working with children & vulnerable adults - Destroy 93 years from staff DOB (or dates to run in line with LAC files of children whichever is longer) |
not applicable |
| Social Care & Housing |
Children's Social Care |
Childcare Management Team 1,2 and 3 |
To assess and provide safeguarding or care and support |
not applicable |
99 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Childcare Management Team 1,2 and 3 |
To identify permanency for children |
not applicable |
99 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
Adoptive parent |
100 years from date of adoption |
Adoption and Children Act 2002 ss.56-65 and the Disclosure of Adoption Information (Post-Commencement Adoptions) Regulations 2005 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
• Adoptive parent counselling files • Approved adopters |
25 years from closure / 35 years for Adoption |
RGLA 3.4 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
Financial support |
3 years from end of finanical year |
Accounts and Audit Regulations 1974; Limitations Act 1980 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
Foster carer |
10 years from provider status ceases |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
Withdrawn Adoption Applications |
10 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
Legal |
Carer files 25 years / Adoption 35 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
Licensing - The process of registration of homes or carers for the care and support of children, in the responsibility of the LA • Organisation files • Child carers files • Childcare registration • Day care registration • Children's home |
Keep permanently. Offer to archivist. |
RGLA 9.18 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Adoption and fostering |
Review |
35 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Child protection |
Case assessment • Conference minutes • Core assessment • Investigation • Registration |
35 years from closure |
RGLA 3.8 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Child protection |
Case assessment • Initial assessment • Advice only |
5 years from closure |
RGLA 3.9 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Child protection |
Child protection |
35 years from closure |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Child protection |
Child Protection Register |
Permanent (retain for 70 years then offer to archivist) |
RGLA 3.6 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Child protection |
Registered Sex Offenders - RSOs (formerly known as Schedule 1 offenders) |
Permanent (retain for 70 years then offer to archivist) |
RGLA 3.7 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Children looked after in care |
not applicable |
75 years after the child's 18th birthday |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Children looked after in care |
Registration |
Until the child is 23, or if the child dies before this, 5 years from date of death - then offer to archivist |
Arrangements for Placement of Children (General) Regulations 1991 reg. 10 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Communications |
Complaints |
10 years after complaint dealt with |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Programme management and development |
Process involved in development of services or programmes for children |
7 years from closure |
RGLA 3.20 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Programme management and development |
Process involved in provision of services or programmes to adults |
7 years from closure |
RGLA 3.23 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Programme management and development |
Process involved in provision of services or programmes to support the development of children • Attendance records • Course reports |
25 years from closure |
RGLA 3.21 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Programme management and development |
Process involved in provision of a services or programmes to support the development of young persons |
15 years from closure |
RGLA 3.22 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Residential homes |
• Documentation about the running of a children's home. Information about individual clients must go on the individual child file. • Operation of homes – Activities • Operation of homes – Diary • Operation of homes - Roster Sheet |
15 years from date of last entry |
Children's Homes Regulations 2001 reg. 29 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Residential homes |
Operation of homes - Menus |
1 year from date of last entry |
Children's Homes Regulations 2001 reg. 29 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Residential homes |
Children's home register |
Retain permanently. Offer to archivist 50 years after closure |
RGLA 3.1 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Social issues |
Substance misuse |
6 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Adoption process |
100 years from date of adoption order |
Adoption and Children Act 2002 ss. 56-65 and the Disclosure of Adoption Information (Post-Commencement Adoptions) Regulations 2005 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Advice |
Destroy on childs 21st birthday |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Assessment : • eligibility / service provision • Care Plan • Carer Details • Contact Sheet • Essential Information |
25 years from date of birth of youngest child |
RGLA 3.15 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Child protection |
35 years from closure |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Children's rights |
On child's 75th birthday - or 5 years after death if child dies before 18 |
Arrangements for Placement of Children (General) Regulations 1991 reg. 9. RGLA 3.2 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
• Finance and commissioning • Financial support • Financial support - Travel Pass |
3 years after end of financial year |
Accounts and Audit Regulations 1974; Limitations Act 1980 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Fostering Process • Foster carer files • Supported lodging files |
35 years after carer has ceased to foster |
RGLA 3.5 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Grants |
3 years after end of financial year |
Accounts and Audit Regulations 1974; Limitations Act 1980 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Health |
35 years unless LAC |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Hospital and home tuition |
On child's 21st birthday |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Legal - Children and young people subject to supervision orders |
On child's 21st birthday |
RGLA 3.3 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Licensing - performance, work, sports, activities etc. |
2 years after registration lapses |
RGLA 9.16 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Looked After in Care |
On 75th anniversary of the child's birth or 15 years after death if the |
Children's Homes Regulations 2001 reg. 28 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Referral |
On child's 21st birthday |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Care Review |
On child's 21st birthday |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting children |
Special Educational Needs |
35 years from closure |
RGLA 3.13 |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Supporting disabilities |
Deaf |
6 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children & Families |
Youth justice |
Case management |
25 years from date of birth or 10 years from last contact |
RGLA 3.12 |
| Social Care & Housing |
Children's Social Care |
Children's Services - Family Intervention Team & Integrated Family Support Team |
Supervision records/Personal development record |
not applicable |
HR Records relating to staff working with children & vulnerable adults - Destroy 93 years from staff DOB (or dates to run in line with LAC files of children whichever is longer) |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children's Services - Family Intervention Team & Integrated Family Support Team |
To undertake intervention and improve safeguarding |
not applicable |
Process involving individual case management in the provision of support by the local Council to families - Destroy 6 years from file closure. Process involved in assessing a family's suitability in the care of children - Destroy in accordance with applicable retention period for the main Social Care and Health case record. |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children's Services - Family Placement Team/Foster Care |
Application and Assessment |
not applicable |
10 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children's Services - Family Placement Team/Foster Care |
Foster Carer Daily Diary |
not applicable |
75 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children's Services - Family Placement Team/Foster Care |
Staff Appraisals |
not applicable |
Current plus 2 previous years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Children's Services - Family Placement Team/Foster Care |
Supervision records |
not applicable |
HR Records relating to staff working with children & vulnerable adults - Destroy 93 years from staff DOB (or dates to run in line with LAC files of children whichever is longer) |
not applicable |
| Social Care & Housing |
Children's Social Care |
Independent Reviewing Officers |
Supervision records |
not applicable |
For duration of employment (where supervision records pertain to the individual employee. Where the records pertain to a young person looked after, these records should be retained in line with that specific schedule). |
not applicable |
| Social Care & Housing |
Children's Social Care |
Independent Reviewing Officers |
To review child's care plan |
not applicable |
75 years after childs 18th Birthday |
not applicable |
| Social Care & Housing |
Children's Social Care |
Pembrokeshire Family Contact Centre |
PCC Social Care teams contact service |
not applicable |
99 years in line with Social Care record. |
not applicable |
| Social Care & Housing |
Children's Social Care |
Short Break Unit (Holly House) |
Staff appraisals |
not applicable |
Current plus 2 previous years - kept alongside Supervision record |
not applicable |
| Social Care & Housing |
Children's Social Care |
Short Break Unit (Holly House) |
Staff emergency contact details |
not applicable |
For duration of employment |
not applicable |
| Social Care & Housing |
Children's Social Care |
Short Break Unit (Holly House) |
Supervision |
not applicable |
99 years |
not applicable |
| Social Care & Housing |
Children's Social Care |
Short Break Unit (Holly House) |
To provide short term respite for children |
not applicable |
99 years |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Design and Installation/Replacement of Heating Systems for Council Housing Stock |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Design, Supply & Installation of Windows |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Electrical Rewiring of Council Housing Stock |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Ext pre-planned repairs inc Decoration to Council Housing Stock |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
General Build/Refurb Works |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Information on Insurance Claims, Complaints and Customer Enquiries |
not applicable |
7 years from the date the claims or enquiries have been closed |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Inspections completed by external agencies on behalf of PCC |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Kitchen and Bathroom Refurb & Internal Improvements inc Void Properties to Council Housing Stock |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Leaseholders |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Optimised Retrofit Programme |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Periodic Testing of Domestic Electrical Installations within the Council Housing Stock |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Re-roofing Works to Council Housing Stock [Supply & Fix] |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Responsive Repairs to Council Properties |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Servicing of Fire & Security/Intruder Alarms |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Servicing of Gas & Oil Fired Heating Appliances within the Council Housing Stock |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Servicing of Gas, Oil & Solid Fuel Boilers & Water Heating appliances for Schools & Public Buildings |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Servicing of Patient Hoists & Servicing of Stair Lifts |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Servicing records of CCTV for PCC & Ateb |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Structural repairs to Non Traditional Properties |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Supply & Erection of Scaffolding |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Supply & Fit of Composite Doors to Council Housing Stock |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Building Repairs and Maintenance |
Tenants applications to carry out alterations to a council property |
not applicable |
To be destroyed 5 years after the property has been disposed/destroyed or sold. |
not applicable |
| Social Care & Housing |
Housing |
Homelessness |
CCTV at Emergency/Temporary Accommodation Sites, Including but not limited to Etienne House, PODS and Riverside Hostel |
not applicable |
Automatically deletes after 31 days. |
not applicable |
| Social Care & Housing |
Housing |
Homelessness |
CCTV at Homeless PODs (Hakin) |
not applicable |
Automatically deletes after 31 days. |
not applicable |
| Social Care & Housing |
Housing |
Homelessness |
Emergency Accomodation Provider - B&B or Silverdale |
not applicable |
7 years |
not applicable |
| Social Care & Housing |
Housing |
Homelessness |
Emergency/Temporary Accommodation agreement |
not applicable |
7 years |
not applicable |
| Social Care & Housing |
Housing |
Homelessness |
Homeless Application/Housing Needs Assessment |
not applicable |
7 years from date of application or review closure whichever is later |
not applicable |
| Social Care & Housing |
Housing |
Homelessness |
Loans, bonds, rent in advance or assistance with mortgage |
not applicable |
7 years from date of issue or closure whichever is later |
not applicable |
| Social Care & Housing |
Housing |
Homelessness |
Old Homeless Hostel (Riverside) CCTV |
not applicable |
Automatically deletes after 31 days. |
not applicable |
| Social Care & Housing |
Housing |
Housing Allocations and Tenancy Management |
Anti-Social Behaviour |
not applicable |
Kept for duration of tenancy, plus 7 years following termination. |
not applicable |
| Social Care & Housing |
Housing |
Housing Allocations and Tenancy Management |
Choice Homes Housing Application |
not applicable |
7 Years from date of closure of application unless re-housed into a Pembrokeshire County Property. If re-housed into a PCC tenancy then the application will become part of the Council Housing tenancy File schedule. |
not applicable |
| Social Care & Housing |
Housing |
Housing Allocations and Tenancy Management |
Council Housing Tenancy File |
not applicable |
Key tenancy records destroy 6 years after tenancy terminated. |
not applicable |
| Social Care & Housing |
Housing |
Housing Allocations and Tenancy Management |
Housing Support Grant Funded Activities |
not applicable |
10 Years from date of services provided, plus 6 years following termination of any tenancy (if longer than the 10 years). This length of time is longer than those tenancy related documents who do not receive Housing Support Grant Funding. 10 years is in line with Grant Funding Requirements. |
not applicable |
| Social Care & Housing |
Housing |
Housing Allocations and Tenancy Management |
Mount Estate (Chestnut Way Flats/Larch Road) CCTV |
not applicable |
31 days |
not applicable |
| Social Care & Housing |
Housing |
Housing Allocations and Tenancy Management |
Tenant Financial Support |
not applicable |
7 years from date of closure of assistance |
not applicable |
| Social Care & Housing |
Housing |
Housing Customer Liaison Team |
Engagement, Consultation and Survey |
not applicable |
5 years |
not applicable |
| Social Care & Housing |
Housing |
Housing Customer Liaison Team |
Housing Complaints |
not applicable |
Kept in line with PCC complaints Dept Retention, 7 years. |
not applicable |
| Social Care & Housing |
Housing |
Housing Customer Liaison Team |
Social Media |
not applicable |
Photos are on Facebook indefinitely unless an individual asks us to delete it or we feel it is no longer required/relevant for our page. We keep the photos /videos taken/received on our shared drive for 5 years |
not applicable |
| Social Care & Housing |
Housing |
Private Sector Housing Grants |
ECO Flex (help to heat) Scheme |
not applicable |
Minimum period of 1 year but no longer than the ECO 4 period which completes in March 2026 |
not applicable |
| Social Care & Housing |
Housing |
Private Sector Housing Grants |
Provision of empty homes/home improvement loans |
not applicable |
10 years |
not applicable |
| Social Care & Housing |
Housing |
Private Sector Housing Grants |
Provision of grants for adaptations |
not applicable |
Over £5000 - 10 years. Under £5000 - 7 years |
not applicable |
| Social Care & Housing |
Housing |
Private Sector Housing Grants |
Staff emergency contact details |
not applicable |
For duration of employment |
not applicable |
| Social Care & Housing |
Housing |
Private Sector Housing Grants |
To facilitate the help to heat scheme |
not applicable |
5 years |
not applicable |
| Social Care & Housing |
Housing |
Sheltered Housing |
Staff emergency contact details |
not applicable |
For duration of employment |
not applicable |
| Social Care & Housing |
Housing |
Sheltered Housing |
Support plans/call plans |
not applicable |
Destroy after the length of the tenancy plus 10 years. |
Welsh Government grant condition/requirement |
| Social Care & Housing |
Housing |
Sheltered Housing |
TV Licences |
not applicable |
2 years |
not applicable |
| Social Care & Housing |
Public Protection |
Commercial Pollution Control |
Contaminated Land Details |
not applicable |
Indefinitely (as do not know at what stage the land may be brought into use). |
We do not know at what stage the land may be brought into use |
| Social Care & Housing |
Public Protection |
Commercial Pollution Control |
Environmental Permits |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history, which may be relevant when determining suitability should the subject of the complaint, be a current permit holder or make a new application. |
| Social Care & Housing |
Public Protection |
Commercial Pollution Control |
Noise App |
not applicable |
In the absence of formal guidance, a retention period of 6 years provides a history. |
not applicable |
| Social Care & Housing |
Public Protection |
Commercial Pollution Control |
Private Water Supplies |
not applicable |
25 years |
Legislation |
| Social Care & Housing |
Public Protection |
Commercial Pollution Control |
Prosecutions |
not applicable |
In the absence of formal guidance, a retention period of 6 years provides a history. |
not applicable |
| Social Care & Housing |
Public Protection |
Commercial Pollution Control |
Scrap Metal Applications/Licences |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history, which may be relevant when determining suitability should the subject of the complaint, be a current licence holder or make a new licence application. |
| Social Care & Housing |
Public Protection |
Commercial Pollution Control |
Service Requests |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Communicable Disease Control |
Infectious Disease Surveillance & Sample Results (Cause for Concern) |
not applicable |
6 years |
not applicable |
| Social Care & Housing |
Public Protection |
Communicable Disease Control |
Service Requests |
not applicable |
6 years |
not applicable |
| Social Care & Housing |
Public Protection |
Dog Control |
Community Protection Notice |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Dog Control |
Community Protection Warning Notice |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Dog Control |
Fixed Penalty Notices for Non Compliance |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Dog Control |
Stray Dog Micro Chip Records |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Dog Control |
Stray Dogs Ownership |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Food Safety |
Advisory Visits |
not applicable |
7 years after the food business has ceased to trade. |
not applicable |
| Social Care & Housing |
Public Protection |
Food Safety |
Applications/Registrations |
not applicable |
7 years after the food business has ceased to trade. |
not applicable |
| Social Care & Housing |
Public Protection |
Food Safety |
Food Sample Analysis & Results |
not applicable |
7 years after the food business has ceased to trade. |
not applicable |
| Social Care & Housing |
Public Protection |
Food Safety |
Penalty Notices |
not applicable |
7 years after the food business has ceased to trade. |
not applicable |
| Social Care & Housing |
Public Protection |
Food Safety |
Prosecutions |
not applicable |
7 years after the food business has ceased to trade. |
not applicable |
| Social Care & Housing |
Public Protection |
Food Safety |
Service Requests |
not applicable |
7 years after the food business has ceased to trade. |
not applicable |
| Social Care & Housing |
Public Protection |
Licensing |
BACS Details |
not applicable |
6 years |
not applicable |
| Social Care & Housing |
Public Protection |
Licensing |
Caravan & Tent Site Licences |
not applicable |
Retain whilst current and then for 6 years after transferred, surrendered, expired, withdrawn or not pursued. |
In the absence of formal guidance a retention period of 6 years provides a history of any previous issues, complaints or other matters which may be relevant when determining suitability should a new application be made by the same applicant or for the same location. |
| Social Care & Housing |
Public Protection |
Licensing |
Gambling Act 2005 • Premises licences • Notifications of gaming machines • Gaming permits • Small society lottery Registrations and return forms • Occasional and temporary use notices |
not applicable |
Retain whilst current and then for 6 years after transferred, surrendered, suspended, lapsed, expired, revoked, refused, withdrawn or not pursued. |
In the absence of formal guidance a retention period of 6 years provides a history of any previous issues, complaints or other matters which may be relevant when determining suitability should a new application be made by the same applicant or for the same location. |
| Social Care & Housing |
Public Protection |
Licensing |
House to House and Street Collection Permits. |
not applicable |
Retain whilst current and then for 2 years after suspended, lapsed, expired, surrendered, revoked, refused or not pursued |
In the absence of formal guidance, a retention period of 2 years provides a history of any previous breaches or complaints, which may be relevant should the same applicant make a new application. The lower retention period compared to the other licensing functions is because there is low risk of harm to public from house to house and street collections |
| Social Care & Housing |
Public Protection |
Licensing |
Licensing Act 2003 - Premises licences. Club premises certificates. Personal licences. Temporary event notices |
not applicable |
Retain whilst current and then for 6 years after transferred, surrendered, suspended, lapsed, expired, revoked, refused, withdrawn or not pursued. |
In the absence of formal guidance a retention period of 6 years provides a history of any previous issues, complaints or other matters which may be relevant when determining suitability should a new application be made by the same applicant or for the same location. |
| Social Care & Housing |
Public Protection |
Licensing |
Personal licence applications |
not applicable |
Retain whilst current and then 2 years after grant of application |
not applicable |
| Social Care & Housing |
Public Protection |
Licensing |
Prosecutions |
not applicable |
6 years |
not applicable |
| Social Care & Housing |
Public Protection |
Licensing |
Service Requests Complaints and queries about licensing matters or service provision |
not applicable |
Retain for 6 years - dealt with through Tascomi contract |
In the absence of formal guidance, a retention period of 6 years provides a history, which may be relevant when determining suitability should the subject of the complaint, be a current licence holder or make a new licence application. |
| Social Care & Housing |
Public Protection |
Licensing |
Sex Establishment Licences |
not applicable |
Retain whilst current and then for 6 years after transferred, surrendered, suspended, lapsed, expired, revoked, refused, withdrawn or not pursued. |
In the absence of formal guidance a retention period of 6 years provides a history of any previous issues, complaints or other matters which may be relevant when determining suitability should a new application be made by the same applicant or for the same location. |
| Social Care & Housing |
Public Protection |
Licensing |
Taxi and Private Hire Licences Driver, vehicle and operator licences |
not applicable |
Retain whilst licence is current and then for 6 years after surrendered, expired, suspended or not pursued. If a driver licence is refused or revoked the information will be retained for 25 years. This retention period is reflected from the NR3 database retention period. |
In the absence of formal guidance a retention period of 6 years provides a history of any previous offences, breaches, complaints or other matters which may be relevant when determining suitability should a new application be made by the same applicant. It also aligns with the period of time that information on licensed vehicles is held by Defra in accordance with the Air Quality (Taxi and Private Hire Vehicles Database) Regulations 2019. Driver licence applications that have been refused or driver licences that have been revoked will be retained for 25 years to align with the national Register of Taxi Licence Revocations and Refusals (NR3). The information on the National Register is retained by NAFN for 25 years and enquiries may be made to the Council by other Licensing authorities during that time when checking suitability of applicants. |
| Social Care & Housing |
Public Protection |
Pest Control |
Service Requests |
not applicable |
In the absence of formal guidance, a retention period of 6 years provides a history. |
not applicable |
| Social Care & Housing |
Public Protection |
Port Health |
Applications for Approval for Food Premises |
not applicable |
For as long as business is in operation and 6 years after. |
not applicable |
| Social Care & Housing |
Public Protection |
Port Health |
Applications for Export Health Certificates |
not applicable |
For as long as business is in operation and 6 years after. |
not applicable |
| Social Care & Housing |
Public Protection |
Port Health |
Covid Port Health Cases |
not applicable |
6 years |
not applicable |
| Social Care & Housing |
Public Protection |
Port Health |
Fishing Vessel Inspections |
not applicable |
For as long as business is in operation and 6 years after. |
not applicable |
| Social Care & Housing |
Public Protection |
Port Health |
Prosecutions |
not applicable |
7 Years after the business has ceased to trade |
not applicable |
| Social Care & Housing |
Public Protection |
Port Health |
Service Requests/Complaints |
not applicable |
6 years |
not applicable |
| Social Care & Housing |
Public Protection |
Port Health |
Shellfish Classifications |
not applicable |
Held as long as site in operation and 6 years after. |
not applicable |
| Social Care & Housing |
Public Protection |
Private Sector Housing |
Empty Property Reporting |
not applicable |
5 years |
not applicable |
| Social Care & Housing |
Public Protection |
Private Sector Housing |
HMO Applications |
not applicable |
For the period of the licence (5 years). |
not applicable |
| Social Care & Housing |
Public Protection |
Private Sector Housing |
Immigration Applications |
not applicable |
6 years or whatever application process details as necessary for the period of the licence held |
not applicable |
| Social Care & Housing |
Public Protection |
Private Sector Housing |
Rent Smart Wales |
not applicable |
7 years after licence and/or registration expires |
not applicable |
| Social Care & Housing |
Public Protection |
Private Sector Housing |
Residential Caravan Site Applications |
not applicable |
For the term of the licence. |
not applicable |
| Social Care & Housing |
Public Protection |
Private Sector Housing |
Service Requests |
not applicable |
6 years |
not applicable |
| Social Care & Housing |
Public Protection |
Public Health |
Alleged Perpetrator Data |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Public Health |
Enforcement Notices |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Public Health |
Noise App |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Public Health |
Prosecutions |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Public Health |
Service Requests |
not applicable |
6 years |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Feed Inspections |
not applicable |
6 years |
FSA Guidance |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Ferry Port Inspections |
not applicable |
3 years |
Best Practice |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Improvement Notices |
not applicable |
3 years |
Best Practice |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Inspection Reports |
not applicable |
3 years |
Best Practice |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Licensing Applications/Feed Registrations |
not applicable |
3 years |
Best Practice |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Notebooks |
not applicable |
5 years |
Best Practice |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Prosecutions |
not applicable |
3 years |
Best Practice |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Service Requests |
not applicable |
3 years |
Best Practice |
| Social Care & Housing |
Public Protection |
Public Protection - Animal Health and Welfare |
Unlicensed Activities/Intelligence |
not applicable |
After an intel log has been on IDB for 6years from submission, it will need to be reviewed. The log can be retained for a further 5 years or disposed of. Whilst awaiting review, the log will be placed in quarantine. These logs will not be returned in any search until reviewed. |
Best Practice |
| Social Care & Housing |
Public Protection |
Trading Standards |
Business Inspections & Advice |
Tascomi record including any uploaded documents. |
7 Years after the business/trader has ceased to operate |
No legal time limit specified but considered reasonable to take into consideration all recorded history when determining current/future enforcement options. Enterprise enforcement action takes into consideration previous complaints and provision of business advice. |
| Social Care & Housing |
Public Protection |
Trading Standards |
Fixed Penalty Notices (for non-compliance with energy performance certificates) |
not applicable |
In the absence of formal guidance, a retention period of 6 years provides a history. |
In the absence of formal guidance, a retention period of 6 years provides a history. |
| Social Care & Housing |
Public Protection |
Trading Standards |
HMRC/TS MoU to tackle the possession of illicit tobacco by civil sanctions |
i) Tascomi business premises record ii) Email saved to Tascomi business premises record iii) Saved to tascomi business premises record |
i) TS record of the business owner & contact details retain for 7 years after the business/trader has ceased operating ii) Documentation associated with a contravention referral sent to HMRC will be retained until such time as TS is notified by HMRC that the matter has been disposed of. iii) The outcome of referrals received from HMRC |
not applicable |
| Social Care & Housing |
Public Protection |
Trading Standards |
IDB Intelligence Database |
Secure online database |
6 years |
Retention period informally agreed and used by all LA's |
| Social Care & Housing |
Public Protection |
Trading Standards |
Licensing Act - responsible person enquiries |
Email |
Hold information until decision made on whether response required and then destroyed. If a response is made this would form part of licence application (refer to Licensing). |
Shortest period for retaining the data. |
| Social Care & Housing |
Public Protection |
Trading Standards |
National Scam Team Referrals (Compass referrals) |
Secure online database |
Managed by the National Scams Team - active cases will remain on the system. Approved/closed cases and cases yet to be referred will be retained for 6 years plus the current year. Once data reaches the end of the retention period, it will be anonymised on Compass (cases will be anonymised rather than deleted so that they are still able to provide statistics to show the work of each Local Authority). |
Retention set by National Scams team |
| Social Care & Housing |
Public Protection |
Trading Standards |
Prosecutions/Investigations |
not applicable |
i) 7 Years after the business/trader has ceased to operate – for Trading Standards records of prosecutions/investigations ii) 7 Years after the business/trader has ceased to operate – for PCC Trading Standards enforcement data recorded on the SiD (Sanctions Information Database managed by NAFN) |
No legal time limit specified but considered reasonable to take into consideration all recorded history when determining current/future enforcement options. Enterprise enforcement action takes into consideration previous complaints and investigations. |
| Social Care & Housing |
Public Protection |
Trading Standards |
Scam Victim Referrals (other than Compass referrals above) |
Tascomi record including any uploaded data |
Until the victim passes away |
Consumers maybe victims of different scams over many years, targeted by different individuals |
| Social Care & Housing |
Public Protection |
Trading Standards |
Scrap Metal Dealers Act license applications |
Email |
Destroyed once responded to. |
not applicable |
| Social Care & Housing |
Public Protection |
Trading Standards |
Service Requests |
Tascomi record including any uploaded data |
SRs relating to a Pembrokeshire trader/business retain for 7 years after the business ceases operation. For all other SRs retain for up to 7 years. |
No legal time limit specified but it is consistent with retention period for business advice, inspections, enforcement actions. |
| Social Care & Housing |
Public Protection |
Trading Standards |
Trial use of Truecall Nuisance Call Blocking device |
Telephone/mobile phone numbers manually entered & stored in the unit. Also online record of the stored numbers along with personal details of the scam victim are held on the Truecall secure website. |
Data deleted from each unit and online after removal from victim. Trial period for each unit is typically 3 -6 months. |
Earliest time that the data can be erased from the unit and online. |
| Social Care & Housing |
Public Protection |
Trading Standards |
Volunteers for Test Purchases |
Electronic record on Sharepoint |
Data deleted if no sale, data forms part of prosecution file if sale made - refer to Prosecutions/Investigations |
not applicable |
| Social Care & Housing |
Public Protection |
Trading Standards |
Weighbridge Operator Certificates |
Certificate uploaded on Tascomi business record. |
50 years (on basis that certificate is there for life once they have been certificated). |
On the basis that certificate is there for life once they have been certificated. |
| Social Care & Housing |
Social Care Business Support |
Business Support and Policy |
Administration of Adult and Childcare documentation |
not applicable |
Everything stored has individual retentions based on each service |
not applicable |
| Social Care & Housing |
Social Care Business Support |
Residential/Domiciliary Care Payments |
Appointeeship and Deputyships |
not applicable |
8 years |
As per the records management COP for health and social care 2021 |
| Social Care & Housing |
Social Care Business Support |
Residential/Domiciliary Care Payments |
Debt recovery and securing deferred payments against property |
not applicable |
8 years |
As per the records management COP for health and social care 2022 |
| Social Care & Housing |
Social Care Business Support |
Residential/Domiciliary Care Payments |
Financial Assessments |
not applicable |
8 years |
As per the records management COP for health and social care 2023 |
| Social Care & Housing |
Social Care Business Support |
Residential/Domiciliary Care Payments |
Invoices and payments |
not applicable |
8 years |
As per the records management COP for health and social care 2024 |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Access to Work Scheme |
not applicable |
10 years after last contact |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Café No5 CCTV |
not applicable |
Automatically overwrites after a month of data - but depends on how much data is recorded as only records with movement (data will be held for approximately a month). |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Coastal Project (Archived) |
not applicable |
30 years from 2015 |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Elite Scheme |
not applicable |
For period of employment |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Employability Projects Referral Pathway |
not applicable |
For EU funded project no later than 31 December 2027. For other projects or programmes: 10 years after last contact |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Experience for Industries - Scheme 1 |
not applicable |
Currently no later than 31 December 2027 in accordance with 'WEFO eligibility rules'. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Experience for Industries - Scheme 2 |
not applicable |
Currently no later than 31 December 2027 in accordance with 'WEFO eligibility rules'. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Experience for Industries - Scheme 3 |
not applicable |
Currently no later than 31 December 2027 in accordance with 'WEFO eligibility rules'. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
In Work Support Service (contract with RCS Wales) |
paper files and electronic files |
Data will be retained to the end of the contract (currently March 2025) with extension to March 2027. It will then me transferred to RCS Wales. |
Grant funding requirement |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Integrated Care Fund Employment Project |
not applicable |
10 years after last contact. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Internal Staff Supervision & Appraisals |
not applicable |
Current and 2 previous years |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Local Supported Employment Initiative |
not applicable |
10 years from last contact. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Norman Industries: Providers Businesses |
not applicable |
Hard copies retained for 2 years. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Parent/Carer Information |
not applicable |
Held whilst individual is on the scheme/employed. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Participant Data |
not applicable |
10 years after last contact |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Repair Café & Library of Things |
not applicable |
End of volunteer contract |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
RIF Funded Projects and Community Renewal Fund |
not applicable |
10 years after last contact. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Social Media |
not applicable |
Indefinitely unless consent withdrawn |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Staff Members |
not applicable |
Term of employment |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Tackling in Work Poverty Scheme |
not applicable |
In accordance with WEFO retention rules, currently no later than 31 December 2027. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Training Scheme - Pembrokeshire College |
not applicable |
Copy retained in paper format until course results received then destroyed. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
UKSPF People and Skills Anchor Project (Achieve) |
Paper files and Electronic files - drive and database |
In line with UK GOV Guidance to Summer 2030 or 7 years from implementation |
Grant funding requirement |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Work Choice (Archived) |
not applicable |
7 years from April 2019 |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Workways Scheme (LTU and STU) |
not applicable |
Currently no later than 31 December 2027 in accordance with 'WEFO eligibility rules'. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Norman Industries & Supported Employment (Workways) |
Youth Engagement and Progression Framework |
not applicable |
According to Welsh Government Education Records Guidance retention rules, currently December 2027. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Ageing Well |
Ageing Well |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Capital |
Grant applications |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Capital |
Other funding applications |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Capital |
Quality Assurance and compliance |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Childcare |
Childcare offer |
Details to be destroyed within 18 months after providers de-register to deliver the Childcare Offer. Financial information to be retained for 7 years. |
Childcare Act 2006 https://www.gov.wales/childcare-offer-wales-privacy-notice-providers |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Childcare |
Childcare Sufficiency Assessment |
5 years date last modified |
Childcare Act 2006 |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Childcare |
Family Information Service (FIS) |
Information about the provider will be stored on the Family Information Service database and FIS Wales (Dewis) until the provider is no longer operating or the provider asks for the information to be removed |
Childcare Act 2006 - sections 22, 26 and 27 |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Childcare |
Flying Start expansion |
2 years following individual child's 3rd birthday. |
WG Programme |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Childrens Rights |
Childrens Rights |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Commisioning |
Contracts and Agreements |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Commissioning |
3rd Sector Compact |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Commissioning |
Grant applications |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Commissioning |
Other funding applications |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Commissioning |
Trust fund applications |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Community Safety |
MARAC |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Community Safety |
Prevention and early intervention |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Early Years |
Flying Start |
5 years following staff member leaving post. |
WG Programme |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Early Years |
Flying Start |
5 years after individual setting closure |
WG Programme |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Early Years |
Additional Learning Needs (ALN) |
35 years after child leaves early years provision |
ARA guidelines on education records(In line with Education's SEN retention period) |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Play |
Play Development |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Play |
Play Sufficiency Assessment |
5 years date last modified |
Childcare Act 2006 |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Project Management |
Quality Assurance and compliance |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Project Management |
Partnership |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Project Management |
Quality Assurance and compliance |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Reporting |
Monitoring and data |
10 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Reporting |
Surveys |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Partnership & Strategic Commissioning |
Strategic Work |
Strategic Work |
7 years date last modified |
Business Decision |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Commissioning |
Housing Support Gateway Service |
not applicable |
10 Years |
As per WG grant conditions – clarification sought from WG and requirement confirmed |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Commissioning |
Housing Support Grant (HSG) |
not applicable |
10 Years |
As per WG grant conditions – clarification sought from WG and requirement confirmed |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Commissioning |
Liaison with Family Members |
not applicable |
Held for specific purpose in dealing with correspondence or in relation to engagement to inform policy development/ commissioning intent or in conducting service reviews and then destroyed. |
Broadened as engagement not limited to dealing with correspondence |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Commissioning |
Quality Assurance & Contract Compliance (customer information) |
not applicable |
Term of individual contract (ISA/ IPA) with the supplier, plus 1 year |
Required for contract management purposes |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Commissioning |
Quality Assurance & Contract Compliance (supplier information) |
not applicable |
Term of contract with the supplier, plus 1 year |
Required for contract management purposes |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Commissioning |
Staff Supervision |
not applicable |
Current and 2 previous years |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Commissioning |
Tender Process TUPE |
not applicable |
Destroyed once TUPE transfer complete. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Safeguarding and Historic Cases |
Information is used to prepare timelines and reports for Case Practice Reviews, MAPF's (Multi Agency Professional forum), Domestic Homicide Reviews |
not applicable |
Commissioned by the Regional Safeguarding Board. Information is stored on Eclipse - historic information is reviewed and deleted for service users who have passed away more than seven years ago. For service users who have been accessing a service for more than 7 years any documents more than 7 years old are deleted. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Safeguarding and Historic Cases |
Information used to determine if concerns raised are founded and look at vulnerability around radicalisation and or extremism behaviours. |
not applicable |
Information is stored on Eclipse - historic information is reviewed and deleted for service users who have passed away more than seven years ago. For service users who have been accessing a service for more than 7 years any documents more than 7 years old are deleted. |
not applicable |
| Social Care & Housing |
Strategic Joint Commissioning |
Strategic Safeguarding and Historic Cases |
MARAC - sharing information on high risk domestic abuse cases |
not applicable |
Information is stored on Carefirst and Eclipse - historic information is reviewed and deleted for service users who have passed away more than seven years ago. For service users who have been accessing a service for more than 7 years any documents more than 7 years old are deleted. |
not applicable |