Publication Scheme

Our policies and procedures

Current written protocols, policies and procedures for delivering our services and responsibilities.


Policies and procedures for conducting business

Current Policies and Procedures


Policies and procedures for delivering services

Our Customer Charter

How to Make a Request


Pay Policy Statement

Pay Policy Statement


Policies and procedures about the recruitment and employment of staff

Working for the Council

Job Search


Equality, diversity and inclusion policies

Equal Opportunities Statement


Welcome to the Inclusion Service


Health and safety

Protecting persons at work and members of the public


Customer service and complaints policies and procedures

Our Customer Charter 



Records management, personal data and access to information policies

Personal Information Promise

How does the Council ensure compliance with Data Protection legislation?


File plans (high level, for current records management systems)

Not applicable


Charging regimes and policies

Fees and Charges

ID: 1723, revised 29/06/2023