The team acts to promote and protect the health, safety and wellbeing of the public through the provision of advice, assistance and regulation in accordance with national and local policy.
Each year the team deals with over 7000 enquires from the public, many in relation to the following: -
- Statutory Nuisance
- Defective Drainage
- Filthy and Verminous Premises
- High Hedges
- Burial of the Dead; Scattering of Ashes
- Light Pollution
- Pest Control Service
- Dog Control Service
- Private Sector Housing Enforcement Team
- Residential Mobile Home Sites
COVID-19: UPDATE ON SERVICE DELIVERY for Pollution Control and Domestic Public Health
As you are aware the current Government advice is to adopt social distancing where possible and to avoid unnecessary travel in order to reduce the transmission of coronavirus (COVID-19). Staff are currently working from home and the advice issued by the Government on 23rd March 2020 was that face to face contact with members of the public should be minimised as well as unnecessary journeys.
During this period of uncertainty, the Pollution Control and Domestic Public Health Teams will endeavour continue to respond to complaints in relation to noise and other Statutory Nuisances but it is likely that our normal responses and actions will not be possible.
Reporting a complaint
At these times, the Contact Centre is experiencing high call volumes so if, at all possible, we would ask you not to call by telephone. We would therefore ask you to support our efforts by reporting the complaint where possible via email on either firstname.lastname@example.org for commercial complaints or email@example.com for domestic complaints.
Using the Noise App for noise complaints
Where we can, we will ask complainants to log and record noise complaints via the Noise App (see separate webpage for instructions on how to use this). It will not be possible at this time to install noise kits within a property for the safety of members of the public and our own staff.
Responding to complaints
Under the circumstances, we are taking government advice and have concluded to follow this we will only able to offer limited actions in trying to resolve your complaints. These will include some form of remote communication with the alleged offender such as a letter, email or telephone call. Home visits will not be possible. Depending on the nature of the complaint we may also seek the involvement of an outside agency such as the Police, particularly of there are other concerns such as anti-social behaviour. We would therefore ask that you provide us with as much information about your complaint as possible so we can identify the alleged offender. Anonymous complaints or those where the offending site has not been identified are unlikely to be actioned.
Phone: 01437 764551
You can read our Privacy Notice here
This notice explains why we collect and keep your personal information, how your information is used and what we do with the information we collect.