Your Rights
Under the General Data Protection Regulations 2016, you have rights as an individual which you can exercise in relation to the information we hold about you:
Pembrokeshire County Council endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring to our attention if they believe that our collection or use of information is unfair, misleading or inappropriate.
This Fair Processing Notice does not provide exhaustive detail of all aspects of our collection and use of personal information. However we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below:
Jo Hendy, Data Protection Officer
Pembrokeshire County Council
County Hall
Haverfordwest
SA61 1TP
Email: dataprotection@pembrokeshire.gov.uk
Telephone: 01437 764551
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Email caseworker@ico.org.uk Telephone no: 0303 1231113
This is where you will find all the information about how we handle your personal data. These fair processing or privacy notices tell you what you should expect us to do with your personal information when you make contact with us or use one of our services.
Information Governance and Complaints
Fair Processing Notice - Social Services Complaints
Fair Processing Notice - Freedom of Information Team
Food Safety and Standards
Fair Processing Notice - Food Safety and Standards Team
Port Health
Fair Processing Notice - Port Health Team
Schools and Learning
Fair Processing Notice - Sport Pembrokeshire
Fair Processing Notice - Pembrokeshire Music Service
Fair Processing Notice- Learning Pembrokeshire
Fair Processing Notice - Pupil Support Service
Fair Processing Notice - Child Employment and Performance Licences
Fair Processing Notice – School Admissions
Fair Processing Notice - Pembrokeshire Youth Service
Fair Processing Notice - Inclusion and Children with Disabilities Service
My Account
Fair Processing Notice - My Account
Planning and Building Control
Fair Processing Notice - Development Management Document Retention Schedule (Development Management)
Fair Processing Notice - Development Plans
Fair Processing Notice - Pembrokeshire Nature Partnership
Fair Processing Notice - Conservation
Fair Processing Notice - Commons Registration Authority
Fair Processing Notice - Planning and Ecology
Fair Processing Notice - Biodiversity
Fair Processing Notice - Rights of Improvement Plan 2018-2028
Fair Processing Notice - Section 106 Agreements
Fair Processing Notice - Low Cost Homeownership
Fair Processing Notice - Building Control
Human Resources
Fair Processing Notice - Human Resources
Libraries and Culture
Fair Processing Notice - Pembrokeshire Library Service
Fair Processing Notice - Pembrokeshire Library Service Events
Contact Centre and Customer Service Centres
Fair Processing Notice - Contact Centre and Customer Services Centres
Parking, Roads & Transport
Fair Processing Notice - Blue Badge Scheme of Parking
Fair Processing Notice - Passenger Transport Service
Fair Processing Notice - Concessionary Bus Pass
Fair Processing Notice - (CCTV) on school transport
Revenue Services
Council Tax Annual Fair Processing Notice
Housing Benefit Fair Processing Notice
Fair Processing Notice - Business Rates
Animal, Pests and Environmental Health
Fair Processing Notice - Dog Control Retention and Disposal Schedule
Fair Processing Notice - Pest Control Retention and Disposal Schedule
Fair Processing Notice - Pollution Control Retention and Disposal Schedule
Fair Processing Notice - Public Health Retention and Disposal Schedule
Fair Processing Notice - Animal Health and Welfare Retention and Disposal Schedule
Electoral Services
Fair Processing Notice - Electoral Services
Environment & Civil Contingencies
Fair Processing Notice - Abandoned Cars
Fair Processing Notice - Assisted Waste & Recycling Collection
Fair Processing Notice - Garden Waste Collection
Fair Processing Notice - Memorial Benches
Fair Processing Notice - Real Nappy Cash Back
Fair Processing Notice - Service Recharge
Fair Processing Notice - Waste Recycling Containers & Bag Delivery
Fair Processing Notice - Parc Gwyn Crematorium, Narberth
Fair Processing Notice - Correspondence, Environment & Civil Contingencies
Fair Processing Notice - Fly Tipping Investigation, Environment & Public Protection
Fair Processing Notice - Free Christmas Tree Collections
Social Services & Health
Fair Processing Notice - Social Services
Fair Processing Notice - Corporate Learning and Development, SCWWDP & Education CPD
Fair Processing Notice - Childcare Services
Leisure & Activities
Fair Processing Notice - Leisure Services
Housing
Fair Processing Notice - Building Maintenance
Fair Processing Notice – Sheltered Housing
Fair Processing Notice - Housing Standards
Fair Processing Notice - Housing Management
Licensing
Fair Processing Notice - Licensing
Trading Standards
Fair Processing Notice - Trading Standards Retention and Disposal Schedule
Surveillance
Fair Processing Notice - Surveillance
Land and Property
Fair Processing Notice - Market Lease
Fair Processing Notice - Land Charges
Finance and Business
Fair Processing Notice - Creditors Payments Process
Use of cookies by Pembrokeshire County Council
Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.
Strictly Necessary Cookies
ACCEPT DECLINE
1. The table below explains the cookies we use and why
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Cookie |
Name |
Purpose |
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ASP.NET_SessionId |
This cookie is essential and will be deleted when you close your browser. |
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COMS Content Management System |
COMS_COOKIE |
This is used to help the council count the number of visitors to each area of the site and whether people return to the site. It is used to help plan the site and direct effort towards the areas that are popular. |
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COMS_POLL |
This is used to record that you, or someone using your device, has voted in an online opinion poll on the web site. It is then checked when you access the site and the site will not offer you the opportunity to vote again. |
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COOKIEASSENT |
To record if a user has accepted the use of cookies on the Pembrokeshire County Council website. |
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pcc_styleContrast |
These are used to change contrast to high visibility or muted contrast; or font size for accessibility reasons. |
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Google Analytics |
_utma |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
|
Tribal Family Information System |
PESearchCookie |
Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing. No expiration set. |
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PECompareCookie |
Used for storing IDs of Providers for the comparison functionality. No expiration set. |
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PELanguageCookie |
Stores the language chosen by the user. Expires after 12 hours. |
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PETestCookie |
Used to test if cookies are enabled in the browser. Created and deleted instantly. |
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WebOpac |
CardId |
This cookie is used to log on automatically when the WebOpac session is started. |
|
Customer satisfaction survey |
Socitm_include_me[x] |
These cookies are used to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable data. |
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (opens new window)
To opt out of being tracked by Google Analytics across all websites visit Google Optout
YouTube cookies
We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit You Tube embedding videos information page
When you call the Pembrokeshire County Council Contact Centre or visit a Customer Service Centre we collect essential information.
We collect and use your personal information so that we can assist you with your enquiry or pass your enquiry on to the relevant team or service to action.
The information that you provide will be processed according to the Data Protection Act 2018 and will be used for the purposes of processing your enquiry.
Please note, calls to our Contact Centre may be recorded for training purposes.
The full Fair Processing Notice for the Contact Centre and Customer Service Centres can be found here
For help with queries or complaints please contact:
Jo Hendy, Data Protection Officer
Pembrokeshire County Council
County Hall
Haverfordwest
SA61 1TP
Email: dataprotection@pembrokeshire.gov.uk
Telephone: 01437 764551
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Email caseworker@iso.org.uk Telephone no: 0303 1231113
Useful links
ICO (Information Commissioner’s Office)
As well as a legal obligation to let you know what personal information we collect about you, and how we use this information and store it we are also committed to providing you with services that are specifically tailored to your needs, whilst ensuring the safety and security of your data.
Why do we collect and keep personal information for My Account?
We collect and use your personal information in order to create a My Account on www.pembrokeshire.gov.uk and provide you with a personalised online experience. The processing of your personal data is because you have given your consent to do so.
How long do we keep hold of your information?
We will retain the information provided to us for five years and your information will be securely disposed of once it is no longer required.
How to reactivate My Account
The new General Data Protection Regulation (GDPR) came into effect on 25th May 2018. Without your consent, we will not be able to communicate with you about the services we provide and information we tailor specifically for you.
Providing a good service to our customers is our main priority and we want you to understand the choices and control you have over the data we hold on you.
For this reason, your ‘My Account’ will be deactivated until you review your data and the notification preferences you have set.
To reactivate your account, login to My Account and follow the simple step by step instruction screens so you can take control and set your preferences.
Does the Fair Processing Notice apply to links to other websites?
This Fair processing notice does not cover the links, within this site, to other websites. We encourage you to read the privacy statements on the other websites you visit.
When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to various parts of the site.
We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source.
If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.
We will:
The information that you provide will be processed according to the Data Protection Act 2018. We have a duty to protect the public funds we administer and may use the information provided by you, as well as data matching techniques to detect and prevent fraud. We will cross check the information with other sections of Pembrokeshire County Council to ensure that a single customer record is held for you wherever possible. The data matching process is a proven way of helping to ensure that records we hold for you are up to date and accurate.
We will also make any disclosures required by law and we may also share this information with other bodies responsible for detecting/preventing fraud or auditing/administering public funds to ensure money is targeted and spent in the most appropriate and cost effective way. In order to achieve this, information may be shared with other internal departments within Pembrokeshire County Council and with The Auditor General for Wales.
We will not make any disclosures to third parties for marketing purposes unless you give us your consent to do so.
We will use the information you have provided to contact you in relation to Council services that you have requested or registered for.
Your data will be secure and confidential at all times and we will only collect the personal information that is required to access Council services.
&We will retain the information provided to us in line with our Local Authority Retention and Disposal Schedules & Retention Schedule for Schools
Your information will be securely disposed of once it is no longer required.
You can find out if we hold any personal information by making a subject access request under the Data Protection Act 2018.