Your Rights
Under the General Data Protection Regulations 2016, you have rights as an individual which you can exercise in relation to the information we hold about you:
Pembrokeshire County Council endeavours to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring to our attention if they believe that our collection or use of information is unfair, misleading or inappropriate.
This Fair Processing Notice does not provide exhaustive detail of all aspects of our collection and use of personal information. However we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below:
Data Protection Officer
Pembrokeshire County Council
County Hall
Haverfordwest
SA61 1TP
Email: dataprotection@pembrokeshire.gov.uk
Telephone: 01437 764551
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Email caseworker@ico.org.uk Telephone no: 0303 1231113
This is where you will find all the information about how we handle your personal data. These fair processing or privacy notices tell you what you should expect us to do with your personal information when you make contact with us or use one of our services.
Information Governance and Complaints
Privacy Notice - Social Services Complaints
Privacy Notice - Information Governance Team
Economic Development and Regeneration
Privacy Notice: Economic Development and Regeneration
Employability Scheme
Privacy Notice: Employability Scheme
Futureworks
Food Safety and Standards
Privacy Notice - Food Safety and Standards Team
Port Health
Privacy Notice - Port Health Team Retention and Disposal Schedule
Schools and Learning
Privacy Notice - Sport Pembrokeshire
Privacy Notice - Pembrokeshire Music Service
Privacy Notice - Learning Pembrokeshire
Privacy Notice - Pupil Support Service
Privacy Notice - Child Employment and Performance Licences
Privacy Notice – School Admissions
Privacy Notice - Pembrokeshire Youth Service
Privacy Notice - Inclusion and Children with Disabilities Service
Privacy Notice - Foundation Phase Nursery (FPN) grant
My Account
Planning and Building Control
Privacy Notice - Development Management Document Retention Schedule (Development Management)
Privacy Notice - Development Management – Third Party Representations
Privacy Notice - Development Plans
Privacy Notice - Pembrokeshire Nature Partnership
Privacy Notice - Commons Registration Authority
Privacy Notice - Planning and Ecology
Privacy Notice - Rights of Improvement Plan 2018-2028
Privacy Notice - Section 106 Agreements
Privacy Notice - Low Cost Homeownership
Privacy Notice - Building Control
Human Resources
Privacy Notice - Human Resources
Libraries and Culture
Privacy Notice - Pembrokeshire Library Service
Privacy Notice - Pembrokeshire Library Service Events
Privacy Notice - Visit Pembrokeshire
Privacy Notice - Museum Service
Privacy Notice - Ancient Connections Project
Privacy Notice - Animating Schools Project
Contact Centre and Customer Service Centres
Privacy Notice - Contact Centre and Customer Services Centres
Parking, Roads & Transport
Privacy Notice - Blue Badge Scheme of Parking
Privacy Notice - Passenger Transport Service
Privacy Notice - Concessionary Bus Pass
Privacy Notice - (CCTV) on school transport
Privacy Notice - Parking Civil Enforcement
Privacy Notice – Parking Services Permits
Revenue Services
Housing Benefit Privacy Notice
Privacy Notice - Business Rates
Animal, Pests and Environmental Health
Privacy Notice - Dog Control Retention and Disposal Schedule
Privacy Notice - Pest Control Retention and Disposal Schedule
Privacy Notice - Pollution Control Retention and Disposal Schedule
Privacy Notice - Public Health Retention and Disposal Schedule
Privacy Notice - Animal Health and Welfare Retention and Disposal Schedule
Electoral Services
Privacy Notice - Electoral Services
Environment & Civil Contingencies
Privacy Notice - Waste & Recycling
Privacy Notice - Abandoned Cars
Privacy Notice - Memorial Benches
Privacy Notice - Service Recharge
Privacy Notice - Parc Gwyn Crematorium, Narberth
Privacy Notice - Correspondence, Environment & Civil Contingencies
Privacy Notice - Emergency Rest Centres
Social Services & Health
Privacy Notice - Social Services
Privacy Notice - Corporate Learning and Development, SCWWDP & Education CPD
Privacy Notice - Childcare Services
Direct payments service for service users and personal assistants
Leisure & Activities
Privacy Notice - Leisure Services
Housing
Privacy Notice - Building Maintenance
Privacy Notice – Sheltered Housing
Privacy Notice - Housing Standards
Privacy Notice - Housing Management
Privacy Notice - Sheltered Housing
Licensing
Trading Standards
Privacy Notice - Trading Standards Retention and Disposal Schedule
Surveillance
Land and Property
Finance and Business
Privacy Notice - Creditors Payments Process
Privacy Notice - Free School Meals
Procurement
Privacy Notice - Tenders and Contracts
Flying Start
Infrastructure
When you call the Pembrokeshire County Council Contact Centre or visit a Customer Service Centre we collect essential information.
We collect and use your personal information so that we can assist you with your enquiry or pass your enquiry on to the relevant team or service to action.
The information that you provide will be processed according to the Data Protection Act 2018 and will be used for the purposes of processing your enquiry.
Please note, calls to our Contact Centre may be recorded for training purposes.
The full Fair Processing Notice for the Contact Centre and Customer Service Centres can be found here
For help with queries or complaints please contact:
Data Protection Officer
Pembrokeshire County Council
County Hall
Haverfordwest
SA61 1TP
Email: dataprotection@pembrokeshire.gov.uk
Telephone: 01437 764551
If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Email caseworker@iso.org.uk Telephone no: 0303 1231113
Useful links
ICO (Information Commissioner’s Office)
We will:
The information that you provide will be processed according to the Data Protection Act 2018. We have a duty to protect the public funds we administer and may use the information provided by you, as well as data matching techniques to detect and prevent fraud. We will cross check the information with other sections of Pembrokeshire County Council to ensure that a single customer record is held for you wherever possible. The data matching process is a proven way of helping to ensure that records we hold for you are up to date and accurate.
We will also make any disclosures required by law and we may also share this information with other bodies responsible for detecting/preventing fraud or auditing/administering public funds to ensure money is targeted and spent in the most appropriate and cost effective way. In order to achieve this, information may be shared with other internal departments within Pembrokeshire County Council and with The Auditor General for Wales.
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found by visiting: CIFAS
We will not make any disclosures to third parties for marketing purposes unless you give us your consent to do so.
We will use the information you have provided to contact you in relation to Council services that you have requested or registered for.
Your data will be secure and confidential at all times and we will only collect the personal information that is required to access Council services.
We will retain the information provided to us in line with our Local Authority Retention and Disposal Schedules & Retention Schedule for Schools
Your information will be securely disposed of once it is no longer required.
You can find out if we hold any personal information by making a subject access request under the Data Protection Act 2018.