- Investigation of a wide range of statutory nuisances and clean air legislation complaints as they apply to commercial activity.
- Carrying out sampling and enforcement in relation to private water supplies within the County, from springs, boreholes or wells, for commercial use or for those serving domestic households or lettings.
- Sampling of "Non-Designated" bathing beaches and recreational water to assess water quality and suitability for bathing.
- Carrying out of air quality reviews and assessments to determine overall air quality within the County.
- The administration and enforcement of permitted processes under the Environmental Protection Act 1990 and The Environmental Permitting (England & Wales) Regulations 2016.
- Enforcement of legislation in relation to contaminated land under Part 2A of the Environmental Protection Act 1990.
We are committed to providing an excellent service at all times and although we aim to cover the office from 9am-4pm we may not always be contactable by telephone. To report an emergency incident please telephone 01437 764551.
COVID-19: UPDATE ON SERVICE DELIVERY for Pollution Control and Domestic Public Health
As you are aware the current Government advice is to adopt social distancing where possible and to avoid unnecessary travel in order to reduce the transmission of coronavirus (COVID-19). Staff are currently working from home and the advice issued by the Government on 23rd March 2020 was that face to face contact with members of the public should be minimised as well as unnecessary journeys.
During this period of uncertainty, the Pollution Control and Domestic Public Health Teams will endeavour continue to respond to complaints in relation to noise and other Statutory Nuisances but it is likely that our normal responses and actions will not be possible.
Reporting a complaint
At these times, the Contact Centre is experiencing high call volumes so if, at all possible, we would ask you not to call by telephone. We would therefore ask you to support our efforts by reporting the complaint where possible via email on either firstname.lastname@example.org for commercial complaints or email@example.com for domestic complaints.
Using the Noise App for noise complaints
Where we can, we will ask complainants to log and record noise complaints via the Noise App (see separate webpage for instructions on how to use this). It will not be possible at this time to install noise kits within a property for the safety of members of the public and our own staff.
Responding to complaints
Under the circumstances, we are taking government advice and have concluded to follow this we will only able to offer limited actions in trying to resolve your complaints. These will include some form of remote communication with the alleged offender such as a letter, email or telephone call. Home visits will not be possible. Depending on the nature of the complaint we may also seek the involvement of an outside agency such as the Police, particularly of there are other concerns such as anti-social behaviour. We would therefore ask that you provide us with as much information about your complaint as possible so we can identify the alleged offender. Anonymous complaints or those where the offending site has not been identified are unlikely to be actioned.