Online Service

You Said We Did - Online

We are always looking at ways to improve our online service and streamline the experience for our customers.  Our feedback form on the website helps us capture what developments you'd like to see in the future.

PayPal

You can now pay for over 20 Council Services online with more being introduced all the time.  From our feedback form we identified a number of requests for PayPal.

"PayPal would be a lot easier. Entering the card number every time is a nuisance"

"It would be nice to see PayPal as a payment option"

"easy to use would be easier if I could use PayPal tho"

"You get a full 5 stars when you introduce a payment service like PayPal for a quicker hassle free payment method"


So, on May 31st 2016, we went live offering PayPal payments.

e-Billing

We had several requests for paperless billing and email reminders when Council Tax and Housing rent payment were due.

"Being able to access my Council Tax bill online would be really useful"

"Getting an email notification when my rent payment is due would help a lot"

So, on January 29th 2016, we went live with e-Billing and email payment reminders.

ID: 538, revised 18/08/2017