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Never miss a collection, payment or the latest news again with our Notify service!

Did you know you can sign up to receive email notifications and reminders for several Council services?

Also as part of our ongoing improvements to ‘My Account’, we are now also introducing text message notifications.

You can sign up to the following notifications:-

Notification Email Text
School Closures tick icon  
Council Tax e-Billing  tick icon  tick icon
Cleddau Bridge Status  tick icon  
Press Releases  tick icon  
Waste and Recycling Collection Reminders  tick icon  
Garden Waste Collection Reminders  tick icon  
Choice Homes Housing List  tick icon  
Property For Sale/To Let  tick icon  
Council Tax Payment Reminders  tick icon  tick icon
Cashless Catering Low Balance Alerts tick icon tick icon

*New services will continue to be added to the text message facility

To sign up for email and text notifications follow the simple steps below

  1. Login to My Account 
  2. Click on 'My Services' and select 'My Notifications'
  3. Select as many notifications from the list as you’d like to receive.

Don’t forget to check we have the correct email and mobile number for you

  1. Login to My Account
  2. Click the 'Edit' link next to your name
  3. Click 'Edit Contact Details' 
  4. Check/Edit/add your emails address and/or mobile number
  5. Click 'Save Changes' at the bottom of the page

Frequently Asked Questions

Who will the email come from?
Emails will be sent from so please make sure this is added to your safe list

Can I reply to these emails?
No, replies to this email address will not be picked up. If you need to email us please use the main email address

Can I opt out of receiving notifications?
Yes, simply log into My Account, click on ‘My Services’ and select ‘My Notifications’. Then turn off the notifications you no longer wish to receive.

Will I get charged to receive text messages?
No, the service is completely free for our customers.

Who will the text message come from?
The text message will come from PembsCC.

Can I respond to the text?
No, unfortunately we cannot accept replies to text messages sent from PembsCC.

What else will you use my details for?
Nothing! We will only use your email address and/or mobile number to send you the notifications you have requested. We never pass on your details to anyone else.

ID: 2753, revised 15/11/2017