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Library at Home Service restarts

Pembrokeshire County Council’s Library at Home (Housebound) Service is now delivering collections of books and other items to customers again following the unprecedented period of Covid-19 lockdown.

The service exists to provide materials to those who wish to receive a library service, but are not able to access a traditional town library for a number of reasons. The current situation means the service is more relevant than ever.

Since 2014, the service has been providing a lifeline to many avid readers who are unable to leave their home (because of their health or physical reasons), are unable to travel to a local library as they do not have access to a vehicle or public transport or are physically unable to carry books home from a library.

Pembrokeshire residents that are isolated at home and carers unable to leave the home except for essential reasons are also eligible to receive the service.

Customers often comment that they think this is such a wonderful service, which they value enormously and that they look forward to their visit each month.

They comment that they don’t know where they would be without their regular delivery of books and spoken word materials and their chat with the driver.

The service has taken a number of measures to protect the well-being of those who make use of the service.

Customers are not currently permitted to enter the mobile library vehicle themselves to pick books.

The driver makes a selection of books for each customer in advance of his visit (from a list of their preferences) and these are left at each person’s front door by appointment.

All items are quarantined thoroughly before they are delivered to each person. The driver makes use of a range of sanitising equipment, wears a mask and observes social distancing at all times.

Customers are currently able to ask for a selection of up to 12 books and materials they like from a wide choice of categories including fiction, non-fiction, large print, spoken word and Welsh Language.

They are able to ask for particular authors, subjects and genres that they like to read and these are supplied whenever possible.

Books are then changed over by the driver every four weeks. Library at Home visits are on Tuesdays and Wednesdays.

There are currently spaces available for anyone who thinks they are eligible to receive the service and, during the current situation, it is anticipated that there will be additional readers who will benefit from the service.

If you are interested, please fill in a brief application form. These are available by emailing or telephoning (01437) 776126.

We can post or email the form. In case of any difficulty, we can go through the application with you by telephone.

The application will be considered and if successful, the service will be in touch with the date of your first visit.

Please note that some routes are busier than others and names sometimes have to be added to a waiting list until they can be offered a slot. This is largely based on geography.

Cllr Paul Miller, Pembrokeshire County Council Cabinet Member for Economy, Tourism, Leisure and Culture, said: “I’m delighted to announce that this vital service that plays such an important role for people all across Pembrokeshire is back up and running.

“We know from the feedback that we receive that this service is so valued by its users and has been missed during the coronavirus outbreak.

“Inevitably we have had to introduce some changes to keep our staff and the service users safe but we are delighted that the Library at Home Service will soon be calling again.

“I would urge anyone who believes they may be eligible for the service to get in touch.”


ID: 7164, revised 19/11/2020