Learner Information

Privacy Notices

You can read our Privacy Notice here

This notice explains why we collect and keep your personal information, how your information is used and what we do with the information we collect.

For more information:

Welsh Government Privacy Notice 

The National Centre for Learning Welsh - Learners Privacy Notice

Learner Registration Service

WJEC

Agored Cymru 

BCS

OCR 

 

ID: 3548, revised 04/06/2018

How to pay for a Course

Once you've registered for a course you'll be given a reference number, which will allow you to pay online

Or

Simply complete your debit/credit card details on the hard copy registration form

Other Costs 

In addition to course costs/fees, students are expected to provide their own textbooks, stationery and any materials for art and craft classes. Where materials are provided, students must pay for these. In some subject areas, students will be required to pay for photocopied materials that they retain. Students are also responsible for payment of examination and accreditation fees. Course tutors will provide further advice.

ID: 1977, revised 23/01/2018

Book a Course

You will need to know the reference number and the cost/fee before you can book onto a course.

You'll then need to complete a registration form, on which you'll be asked for the course reference number and cost/fee.    

Phone: 01437 770130
Email: learn@pembrokeshire.gov.uk

 

ID: 1978, revised 25/07/2018

Learner Information

In this section you'll find all the essential information you need if you're enrolled on a course with Learning Pembrokeshire.

 

ID: 1949, revised 25/07/2018

Course Fees

Course fees are subsidised and apply to self-funded learners only.  Employers or EU sponsored projects, should contact the Lifelong Learning Coordinator at the community learning centre, who will agree appropriate fees.

Full fee - Payable for those not eligible to concessions listed below.

Concessionary fee - applicable on certain courses to: People aged 65 and over or those under 65, if in receipt of a state pension

Reduced concessionary fee - applicable on certain courses to:

  • 16-19 yr olds
  • Full time students
  • People in receipt of state benefits and allowances listed:
    • Minimum Income Guarantee Element of State Pension Credit
    • Child Tax Credits, with an annual Household Income of under £16,190 p.a.
    • Income-Related Employment Support Allowance
    • Income-based Jobseekers Allowance (JSA)
    • Support under Part VI of the Immigration & Asylum Act 1999
    • Personal Independence Payment (PIP)
    • Contribution Based Jobseekers Allowance (JSACB)
    • Employment Support Allowance (ESACB)
    • Income Support
    • Working Tax Credit
    • Disability Living Allowance (DLA)
    • Bereavement allowance
    • Carer's allowance 
    • Housing benefit
    • Universal credit is being introduced and certain benefits will apply

Evidence of entitlement to concessionary fees must be produced either at time of course payment or during your first class. Failure to do so will result in a full fee being charged.

Are there any extra costs? Students are expected to provide their own textbooks, stationery and any materials required. Where materials are provided, students must pay for these. In some subject areas, students will be required to pay for photocopied materials that they retain. Students are also responsible for payment of examination and accreditation fees. Your tutor will advise in these matters.

Viability - Published fees for classes may be subject to increase if the minimum number of enrolments is not reached each term. If any class is not financially viable, you will be given the choice to pay extra for the class to continue.

Are charges difficult for you? If anyone is experiencing difficulty in meeting the fee, please get in touch with office staff at the appropriate centre, so that this can be discussed. Your enquiry will be handled in confidence. Arrangements can be made for course fees to be paid in instalments or by standing order over the period of the course.

Refund policy

The Learning Pembrokeshire policy on refund of course fees is as follows:

Should Learning Pembrokeshire cancel a course prior to commencement, a full refund will be given.

Customer cancellations prior to course commencement, will incur an administration charge of £10. No refunds will be given following commencement of a course.

Appeals procedure: Under exceptional circumstances, following course commencement, appeals for refunds can be made to the Area Lifelong Learning Coordinator. A minimum enrolment and administration charge of £25 will be incurred.

ID: 1950, revised 25/07/2018

Term Dates

Term dates 2018 - 2019

There are three terms in the academic year

Autumn term dates  

Start of term

24 September 2018

Half term

29 October - 02 November 2018

Spring term dates  
Start of term

14 January 2019

Half term

25 February - 01 March 2019

Summer term dates  
Start of term

01 April 2019

Half term

27 - 31 May 2019


Occasionally term dates for individual classes differ - it is advisable to check with your tutor or Community Learning Centre staff for any such variations.

Induction sessions often take place the week before the start of term. Information on the length and time of this is available from the centre administering your course. Please contact the centre, prior to your course starting, if you have not already been advised of this.

ID: 1951, revised 03/07/2018

Learner Handbook

This handbook signposts you to important information about our Service and tells you what you need to know to complete your course successfully. Please keep it in a safe place as you may need to refer to it throughout the year.

Learning Pembrokeshire Learner Handbook 

ID: 1952, revised 10/10/2018

Learner Support

What additional services do Learning Pembrokeshire provide?

  • Adult Guidance - Learning Pembrokeshire's trained staff can help you to understand and make choices about courses, learning options and progression routes available to you. For further information, pick up an Adult Guidance leaflet from the Community Learning Centre.
  • Essential skills - Learning Pembrokeshire Essential Skills service offers classes/support in reading, writing, maths and English for Speakers of Other Languages (ESOL). Speak to your tutor, in confidence, if you need help.
  • Pembrokeshire County Council Welsh Language Scheme - Pembrokeshire County Council has adopted the principle that in the conduct of public business and the administration of justice in Wales, it will treat the English and Welsh Languages on a basis of equality. The Council's Scheme has received the approval of the Welsh Language Board under Section 14 (1) of the Welsh Language Act on 5th June 2006. Pembrokeshire County Council's   
  • Disability support - Learning Pembrokeshire can provide support, advice and resources to assist your learning. Please talk confidentially to your tutor or Centre Administrator.

 

 

 

ID: 1953, revised 23/01/2018

Refund Policy

The Learning Pembrokeshire policy on refund of course fees is as follows: 

  • Should Learning Pembrokeshire cancel a course prior to commencement, a full refund will be given. 
  • Customer cancellations prior to course commencement, will incur an administration charge of £10. No refunds will be given following commencement of a course.
  • Appeals procedure: Under exceptional circumstances, following course commencement, appeals for refunds can be made to the Area Lifelong Learning Coordinator. A minimum enrolment and administration charge of £25 will be incurred.
ID: 1954, revised 23/01/2018