Kerbside Collection

FAQ's Kerbside Recycling

What will I be able to recycle?

You will be able to recycle everything you can recycle now. In addition to this, you will be able to recycle:

  • Food and beverage (Tetra Pak) cartons
  • Household batteries 
  • Plastic pots, tubs and trays

For more information on what can be recycled look out for the leaflet through your door alongside your new receptacles.

Why are there so many new containers and reusable sacks?

We still need to recycle more. The Welsh Government has set a target to recycle 70 per cent by 2025, which is why we are making changes to your recycling collections in order to follow the Welsh Government Collections Blueprint.

The experience of other councils in Wales shows us that the best way to increase both the quantity of waste being recycled and the quality of this recycling is with a Kerbside Sort Recycling Service like the one we are introducing.

Using separate containers and sacks for different materials is an important part of this system. This means that the recycling collected is as free from contamination by other materials as possible, so it can eventually be made into something new.

Where will I store them all? Won’t they take up too much room?

It is up to you where you store your sacks and containers as long as you put them out at the kerbside in time for collection on the right day. The sacks can be stored flat when empty, or can be stacked when full.

You can purchase a stackable trolley box. More information about this will be available during the Autumn.

Can I get assistance?

If you already have an assisted collection for waste and recycling this will continue.

If your circumstances change and you find you need assistance you can make an Assisted Collection request via the Contact Centre (01437) 764551.

Why am I being asked to separate my recycling?

Using separate containers and sacks for different materials is an important part of this system. It means that the recycling collected is as free from contamination by other materials as possible, so it can be made into something new.

By introducing this new service, we are able to increase the range of recyclable materials that are collected. This will help the County to meet its recycling targets set by Welsh Government.

This new process will save the Council a significant amount of money, which can be better spent elsewhere. e.g.  on other services

The new recycling vehicles will have different compartments for different materials and our recycling operatives will be putting your recycling into the right compartments at the kerbside. It would take too long (and cost too much) if they had to sort through recycling that was all mixed together. Separating out recycling and making sure it is put into the right compartment is a team effort between you and us.

What will happen if I accidently put something in the wrong container?

If you are not sure, look at the waste and recycling leaflet that will arrive through your door when your containers are delivered.

It is important that everything goes in the right place and recycling containers do not contain materials that cannot be recycled. However, we know that anyone can make a mistake. If you realise that you’ve put something in the wrong container after your recycling has been collected don’t worry – just try and remember for next time.

If there are low levels of contamination, our operatives will sort the materials and leave any contamination in the containers to be put out in the correct container next time. A tag will also be left on the recycling sack or container. This is to help you recognise how the different materials should be recycled and make sure that each item is in the correct container.

If there is a large amount of contamination in your containers, you will get a tag on your recycling sack or container telling you why we have not emptied it and reminding you to put materials in the right sacks and containers next time.

Contamination may mean that the waste becomes unrecyclable and for that reason our operatives may not be able to collect your recycling.

What happens to the recycling once it is collected?

Dry recycling (cans, plastics, paper, card and glass) items are sent to reprocessing facilities where it is prepared for recycling.

Food recycling is taken to an anaerobic digestion facility. The process produces renewable energy that is put back into the national grid to power homes and communities, and a compost-type of material that can be used to fertilize land.

Garden waste is taken to a facility where it is turned into compost.

Nappies and incontinence waste (that are collected separately at the kerbside) are recycled here in Wales.

For information about our recycling destinations: My Recycling Wales

To learn more about the process for each of the materials we send for recycling: Kerbside Recycling Guidelines

What if I have a large cardboard box?

Only cardboard that will fit in the reusable sack will be taken. If you have a large cardboard box, this will need to be folded, ripped or cut up and placed in the blue bag in order for it to fit on the collection vehicle. Alternatively, it can be taken to your local Waste and Recycling Centre

How will a disabled resident get all of these new receptacles on to the kerb?

If a resident and all their family members are physically unable to present their waste/recycling on the kerbside, then you can request an assisted collection

Will waste operatives be asked not to throw bags/boxes and place them back on the kerbside?

A considerable amount of training will be undertaken with our operatives in regards to the new service, including how to return the bags/boxes correctly.

Will orange bags still be used?

The majority of households across the County will move away from orange bags from the 4th November. Other areas, including specific flats, will see the new kerbside scheme rolled out in the following eighteen months and will gradually take on the new receptacles and collections.

How many different receptacles will there be and what will go in each?

A total of five.

  • glass box (green)
  • paper box with lid (blue)
  • food caddy (green)
  • re-usable sack for cardboard (blue)
  • re-usable sack for plastic, cartons and cans (red)

How are we going to be supplied with these new sacks and boxes?

There will be a six-week rollout of your new receptacles starting from 9th September. During this period your new grey residual bags, 2 x reusable sacks and blue paper box will be delivered to your property. Please do not use any of these until the week commencing 4th November.

Why aren't you collecting sanitary waste for recycling like nappies and incontinence waste?

At present, these materials should continue to be placed in your residual black bag. The new service for absorbent hygiene products, excludes sanitary waste. As many households produce low levels of sanitary waste compared to nappies and incontinence waste levels, it is not a targeted waste item.

ID: 5498, revised 11/09/2019