Housing Support

Moving into a Residential Home

If you think it’s time to move into residential care then the Welsh Government's Thinking about a care home? is a guide to what you need to know about finding the right care home.

If you are assessed as needing to move into residential care you may be eligible for help with the costs.

ID: 2085, revised 15/03/2019

Wales and West Housing Association


Available to: People 50 years of age and over living in Ceredigion and North of Pembrokeshire.

Service: Support and Advice

Contact: Gwyneth Hughes-Phillips, 01239 712033 / 01239 712000 -  gwyneth.hughes-phillips@wwha.co.uk

This service is available regardless of the tenure; whether you rent or own your home.  Our Supported Housing Officers provide a much needed housing related support service and the type of support/assistance provided are: 

  • to manage the upkeep of your home
  • to access benefits
  • in getting involved in the community
  • at times of bereavement
  • to access care services
  • to set up alarm systems or assistive technology
  • with advice about other housing options
  • with accessing adaptations and equipment

This support and assistance service is: 

  • available to any older person living in any kind of tenure (owner occupier or living in rented accommodation).  We can also make visits to hospitals/residential homes if there is a need.
  • provided as long as is required; there is no time limit whilst support needs have been identified
  • conducted in both Welsh and English; whichever is the preferred language of the service user.
  • highly confidential.
  • free

Referrals for the service are taken from statutory services, self-referrals and voluntary sector agencies.  Support Officers will visit you at home to assess your needs and see what assistance can be provided. They will deliver housing related support to you until you are happy that your needs have been met. Support can be in your home or at a location of your choice such as a café or drop-in centre.


ID: 2088, revised 05/03/2019

Pembrokeshire Action for The Homeless (PATH)

PATH provides people who are homeless or at risk of homelessness with advice, assistance and advocacy to enable them to secure safe and affordable accommodation. They offer a range of services that can help people secure and/or maintain a tenancy, including resettlement packages, debt advice, crisis intervention, starter packs for rough sleepers or new tenants, bond schemes, travel warrant schemes and more.

Pembrokeshire Care Society, 1 Corner House, Barn Street, Haverfordwest, Pembrokeshire. SA61 1BW
Tel: 01437 765335 Freephone: 0800 783 5001 
e-mail: path@pembrokeshirecaresociety.org.uk

ID: 2089, revised 23/01/2018

Supporting People

Supporting People funds, monitors, and develops housing related support services for vulnerable people aged 16+. Housing related support, delivered by specialist service providers, helps people to live independently, to settle into a new home, or to continue living in their own home. Supporting People services can reduce and prevent homelessness, hospitalisation, loneliness and isolation, and institutional care.

What services do Supporting People fund?

  • Supported housing
  • Sheltered housing
  • Homeless hostel
  • Women’s refuge
  • Tenancy support in your home and in group homes

What support can be offered?

  • Information about other agencies that can help, including those providing education, work, volunteering and training
  • Access to warden / scheme managed accommodation
  • Help to settle into and maintain your home and to manage a tenancy
  • Help to manage finances, pay bills and get the most out of the money people earn
  • Support to develop living skills
  • Support to meet people and to join social activities
  • Support to move to safer / more appropriate accommodation
  • Help to increase your personal safety and security

How to Apply:
You will need to contact the service provider that you feel would best meet your needs. If you meet the admissions criteria and if there is space then you will be accepted onto the scheme. The Supporting People Directory of Services can help you to contact the service you need.

If you require any additional information please contact the team on:

Tel: 01437 764551
Email: supporting.people@pembrokeshire.gov.uk

Forms & Downloads:


Online Forms

For data collected 1st January - 30th June 2019

Outcomes Exit Questionnaire

ID: 2086, revised 19/02/2019

Extra care

Extra care offers an alternative to residential care, with good quality apartments and a range of quality services such as a restaurant that caters lunches, which ensure that you can continue to live independently for as long as possible. 

For all housing enquiries please contact Pembrokeshire County Council on 01437 764551

ID: 2083, revised 23/01/2018

Adult placement

Adult placement is an alternative highly flexible form of accommodation and support.  It provides an opportunity to live or stay in an ordinary domestic setting as part of an Adult Placement Carer’s family.

Tel: 01267 224200 or visit www.westwaps.org.uk

ID: 2084, revised 23/01/2018

Housing Support

Help from Pembrokeshire County Council housing department
The housing department can offer information and advice:

  • If you are homeless and/or want to apply for social housing
  • If you have an assessed care need housing officers will offer advice on a range of housing options
  • On Disabled Facilities Grants to help owners/occupiers or tenants to alter their home to make it easier to live in
  • On insulating, improving or maintaining your home
ID: 2064, revised 23/01/2018

Social housing

Affordable rented housing is provided by both the Council and housing associations.  To be eligible you must apply to join the Council’s Housing Register.  Forms are available from the Council and housing associations.

ID: 2071, revised 23/01/2018

Sheltered housing

Sheltered housing is mainly for older people and usually takes the form of a group of small bungalows or flats with a warden who can give some help and support in an emergency. 

ID: 2079, revised 23/01/2018