1. What can I expect from the Council’s repair service?
2. What is the Council responsible for repairing in my home?
3. What day to day repairs am I responsible for in my home?
4. How do I report a repair to the Council?
5. Is there anything I need to do before reporting a repair?
6. What will happen when I have reported a repair?
7. What happens if I, or a visitor to my home, damage any fixtures or fittings?
Keeping homes in a good state of repair is a two way responsibility between the Council and our customers. Please remember that the property you occupy will be available for future lettings when your tenancy ends.
You have a responsibility to occupy it in such a way as to keep maintenance costs down to a minimum.
Please report repairs to the Council as soon as you find or notice any problems.
1. What can I expect from the Council’s repair service?
Our 10 Promises to you – We will:
2. What is the Council responsible for repairing in my home?
External
Internal
Other external parts
The Council is responsible for some services & fittings in your home, these include:-
3. What day to day repairs am I responsible for in my home?
*materials may be available for the identified items at the discretion of the Council.
4. How do I report a repair to the Council?
• Phone Housing Repairs on 0800 085 6622 or our Contact Centre on 01437 764551 9am to 5pm Monday to Friday
• Call in at a Customer Services Centre located at Haverfordwest or Pembroke Dock.
• E-mail building.maintenance@pembrokeshire.gov.uk
• Write to Pembrokeshire County Council, Maintenance Department, Unit 23, Thornton Industrial Trading Estate, Milford Haven, SA73 2RR
Out of hours emergencies can be reported by phoning 01437 775522
5. Is there anything I need to do before reporting a repair?
Please follow these guidelines:
6. What will happen when I have reported a repair?
After finding out when you are available to carry out the repair, the Council will place it into one of the following three categories.
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Target Time |
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The Repair procedure
If a repair is straightforward an order will be placed immediately.
In some cases it will be necessary for an inspection to be carried out to gather more detail about what is needed before an order is placed.
If you are out when either a housing officer or a workman calls, a card will be left advising when a further visit will be made or giving instructions on how to arrange a date to suit yourself. If no response is received within 7 days the repair request will be cancelled.
If a call is made and the problem is found to be as a result of work carried out by persons other than the Council or its representatives, e.g. defective plumbing or washing machines, a charge will be made for the work.
7. What happens if I, or a visitor to my home, damage any fixtures or fittings?
Repairs which are needed in your home because of deliberate or persistent accidental damage, caused by yourself, a member of your household or a visitor to your home may be designated as a ‘re-chargeable repair’. This includes replacing locks if you loose your keys or repairing damage to fixtures or fittings like doors or windows. You will either need to carry out these repairs yourself at your own cost or you can ask the Council to carry out the work at your expense. The Council will ask for this payment before any work is carried out.
Damage caused as a result of vandalism
If damage is caused to your property as a result of vandalism please contact the police and get an incident number before you report the repair to the Council.