The Housing Advice Team provides free housing advice. We aim to prevent homelessness by offering advice and assistance to allow you to remain in your own home or we may be able to help secure alternative accommodation by looking at all housing options. A Housing Officer will work with you to try and prevent you from becoming homeless or to relieve your homelessness.
The Housing Advice Team works in accordance with the Housing (Wales) Act 2014
Who do I contact if I have a housing issue?
Pembrokeshire County Council Office hours:
Monday to Friday between the hours of 9 a.m. and 5 p.m.
Contact the Duty Housing Officer on 01437 764551 or via e-mail email@example.com
If you are going to be homeless that night, please visit the Duty Housing Officer at North Wing, County Hall, Haverfordwest, Pembrokeshire, SA61 1TP.
Outside of Pembrokeshire County Council Office hours
Friday 5 p.m. to 9 a.m. on Monday.
Contact the Duty Social Worker from the Out of Hours Team on 03003 332222
What is homelessness?
‘You may be homeless if you’re sleeping rough, don’t have rights to stay where you are or you live in unsuitable housing. Even if you have a roof over your head you can still be homeless.’ (Sheltercymru, 2018)
What situation counts as being homeless?
You don’t have to be sleeping on the streets to be classed as homeless. You might also be legally homeless if you are:
What if I am homeless tonight?
If you are considered to be homeless that night, the duty officer may offer you the following options;
*Please note, this list is not exhaustive and will depend on your circumstances.
What can the Council do to help me with my housing problems?
A Housing Officer may be able to help you with:
Who else might be able to help me with a Housing problem?
The following organisations work alongside the Council and the service it has a statutory duty to provide, and may be able to help or support you with your housing problems.
Shelter Cymru Head Office, 25 Walter Road, Swansea, SA1 5NN
Tel: 0345 075 5005
Website: Shelter Cymru
Opening hours: Monday to Friday from 9:30am – 4pm
Pembrokeshire Care Society
19 Market Street, Haverfordwest, Pembrokeshire, SA61 1NF
Tel: 01437 765335 Free phone: 0800 783 5001
Website: Pembrokeshire Care Society
Opening hours: Monday to Friday from 10am- 4pm
PATCH HQ, The Old School, Waterloo Road, Hakin, Milford Haven, SA73 3PB
Email: firstname.lastname@example.org or email@example.com
Tel: 01646 699275 Monday, Wednesday and Thursdays from 9am - 2pm
Mob: 07775571431 Monday – Friday from 9am – 4pm
Website: Patch Charity
Opening hours: Monday to Friday 10am – 2pm
Citizens Advice Bureau
43 Cartlett, Haverfordwest, SA61 2LH or 38 Meyrick St, Pembroke Dock SA72 6UT
Local Tel: 01437 806070 / National Helpline: 0344 477 2020
Homeless or threatened with homelessness
You would need to attend an appointment with a Housing Officer who would help you to fill in a Housing Needs Assessment to assess your housing need – this is a known as Section 62 Assessment as per The Housing (Wales) Act 2014. You can be accompanied to your appointment by a friend, family member, advocate or support worker.
You would need to bring the following documents with you (or make arrangements with the Housing Officer to provide this information at an agreed later date):
*Please note that this list is not an exhaustive list and the Housing Officer can provide further details as required.
Please see the for further information on what to expect at your appointment.
What happens after my appointment?
Your Housing Officer will then make a decision in line with the Housing (Wales) Act 2014 legislation which will be based on the information provided in your Housing Needs Assessment and any further enquiries made by your Housing Officer. This decision will determine what help or assistance, the Local Authority has a duty to provide you with, if any. The decision may be one of the following:-
What will my Housing Officer and I do to resolve my Housing problems?
Create a Personal Housing Plan with tasks that you and your Housing Officer will need to do in order to help you find suitable, sustainable and affordable accommodation. This will detail the reasonable steps that you would both need to take in accordance with the relevant legislation. These could include:
*Please note that this list is not exhaustive and your Personal Housing Plan will be based on your individual circumstances and regularly updated as required.
The hostel provides temporary accommodation for those customers who have approached the Local Authority in relation to a housing need. Please note that this accommodation is provided in accordance with the Housing (Wales) Act 2014, and will be offered to those customers deemed eligible and also subject to a risk assessment. The facilities offered at the Hostel are similar to those you would find in a Hotel or B&B
Please note that there are some local organisations who may be able to assist you with some of the aforementioned items, for example PATCH. Please request further information from the Hostel Wardens regarding these organisations.
What do I need to bring to the hostel?
Staff will take a photograph of you when you arrive at the hostel. This is for safety purposes. Your photograph will be stored in a locked cupboard and destroyed when you leave.
Please note that if you do not have ID you would be expected to obtain this at your earliest opportunity, and further information on how to obtain this can be requested from the Hostel Wardens and could involve, but not be limited to contacting the Register Office in the area which you were born for a copy of your birth certificate.
Rules of the hostel
As part of your placement at the Hostel you will need to sign and adhere to the terms and conditions of the license arrangement which you will have signed during your initial attendance at the Hostel.
If rules aren’t followed, there is a warnings process in place. Please note that the Hostel Manager will determine the level of warning and also if the non-compliance with Hostel license conditions is deemed significant then you will be asked to vacate the premises immediately, and it may be unlikely that you will be offered any further accommodation by the Local Authority.
Will I get Wi-Fi in the hostel?
No, this is not a service we provide.
Who can I contact out of office hours?
You can phone the Out of Hours Duty Service on 03003 332222
Can I just turn up to the hostel in the evening if I haven’t got anywhere to stay?
It is not a direct access hostel and any placements need to be made through the Housing Advice Team or the Out of Hours duty service.
How do I bid?
Please visit Choice Homes Pembrokeshire or phone 01437 764551 where the Contact Centre can bid on your behalf.
How long is the average stay at the hostel?
There is no average stay. Each case will depend on individual’s circumstances.
Can I lose my place at the hostel?
Yes, if you do not follow the hostel rules or do not engage with your Personal Housing Plan, you risk losing your place.
Is there car parking?
Is there storage/space for my belongings?
You will need to organise storage for your furniture/belongings. You will be provided with a bed, wardrobe, fridge, table and chair. You will need to bring clothes, toiletries, laundry detergent and food.
What happen if I don’t pick up my stuff when I’ve left the hostel?
We will remove your belongings if you don’t pick them up within 28 days of leaving
Is there a phone I can use?
There is a phone you can use, however this is not for personal calls
Will I have to pay full rent for the hostel if I get a job?
All residents of the Hostel will be required to complete a Housing Benefit form when they arrive at the Hostel. The completed form will then be submitted to the Council’s Revenues Services Department who will then using a means-tested assessment of the amount of Housing Benefit, if any, you will be eligible for.
Please note that the amount you will need to pay towards the Hostel will be dependent on this assessment and the minimum amount payable is £10.99 per week.