The aim of ‘My Account’ is to save people time and for them to be able to contact us in a way that suits them, 24/7.
It’s been six years since we first launched My Account, and it’s now time for a review of the service.
If you are a user of the service we would like to know:
- What you like about My Account
- What you don’t like about My Account
- How we can make changes/improvements in the future
We would also like to hear from you if you are currently a non-user of our My Account Service, to find out if there is anything you feel we need to provide to encourage you to use it.
Please take a few minutes to answer the following questions