Our CUSTOMER CONTACT CENTRE is currently open from 9am - 5pm Monday - Friday to deal with all general enquiries. Please contact us on 01437 764551 or firstname.lastname@example.org
Our CUSTOMER SERVICE CENTRES in North Wing, County Hall, Haverfordwest and Argyle Street, Pembroke Dock are currently CLOSED
We do not have a planned date for the re-opening of our Customer Service Centres at present.
Payment of Council Bills
Are you a cash payer currently using a Customer Service Centre to pay your Council Bills? We are committed to supporting you make alternative payment arrangements and we would encourage you to choose one of the payment options below to pay council bills.
1. Set up a Direct Debit
Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit. To set up a Direct Debit for Council Tax or another Council bill over the phone contact Revenue Services on 01437 764551. You will need to be the bill payer and have your bank account details to hand
2. Pay Online
Paying online is quick, safe and secure and is available 24 hours a day 7 days a week. To pay council bills online visit www.pembrokeshire.gov.uk/pay
3. Call our Automated Telephone Payment Line
Call our payment line on 01437 775164. This is an automated service, available 24 hours, 7 days a week
4. Speak to us on the Phone
Call our Contact Centre on 01437 764551 to pay using a credit or debit card
If you are only able to pay for your bills in cash let us know as soon as possible so we can make alternative arrangements for you
Our HOUSEHOLD WASTE AND RECYCLING COLLECTIONS are currently continuing as normal. You can find out more about collection arrangements for your property by typing your postcode into the Search for Your Bin Day box on our Waste and Recycling page or logging on to your My Account
Please help our collection crews by minimising the amount of household waste you create. With pressure on services and Waste and Recycling Centre’s temporarily closed please avoid doing any big clear outs at home or undertaking any DIY or garden projects which are likely to generate large amounts of waste.
Please do not burn household waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties due to COVID-19. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in callouts due to garden fires.
Remember to recycle as much you can by following guidance on our website and by condensing it down as much as possible
Our WASTE AND RECYCLING CENTRES at Waterloo, Winsel, Manorowen, St David's, Hermon and Crane Cross are open for essential use only, with a booking system and under strict new guidelines. Click here for further details
SCHOOLS AND CHILDCARE SETTINGS
Children and Schools – Transition to the new normal. Find out more here
Town Centre Car Parks remain OPEN
The following coastal and country car parks have RE-OPENED: Canaston Bridge, Canaston Woods, Broad Haven Marine Road, Marine Walk Fishguard, Goodwick Bridge A40, Goodwick Parrog, Neyland Marina Cycle Track, Neyland Marina Brunel Quay, Newgale, Sea Front Dale, St David's Merrivale, Tenby Salterns, Tenby South Beach, the overflow car park at Tenby Leisure Centre and Withybush Woods
All other public toilets managed by the Council are currently OPEN
We have made changes to many bus services. You can find more information about this here
Please note that we will keep timetable information on our website up-to-date but it has not been possible to update the information displayed at all bus stops.
All LEISURE CENTRES are currently CLOSED. Pembrokeshire Leisure is planning a phased re-opening from the 17th August
Our Libraries are re-opening on a phased basis. Find out more here
Please do not visit the Register Office without an appointment as it remains closed to the general public.
Notice of marriage/civil partnership and birth registrations
Parents whose babies were born in Pembrokeshire before or during lockdown will be able to register their child's birth and purchase a birth certificate from Monday 6th July. Due to social distancing requirements, this will be a two stage process with the majority of the registration completed by telephone followed by a short-to-face appointment at the Register Office in Cherry Grove, Haverfordwest. Parents who have been waiting to register their babies are encouraged to call to make an appointment as soon as possible - email@example.com or 01437 775176.
Death registrations are being provided by telephone - 01437 775176.
Marriage, Civil Partnership and Celebratory Ceremonies
Marriages and civil partnerships have now resumed in places of worship and the Register Office, subject to COVID-19 health and safety. Pembrokeshire Registration Service are in the process of contacting all couples whose ceremony was postponed due to coronavirus to enable them to reschedule. From 17th August 2020 the diary will be opened for new Register Office ceremony bookings or to book a registrar to attend at a place of worship. In order to comply with the legal preliminaries, bookings can be made for ceremonies to take place from 25th September 2020 onwards, subject to availability. A further announcement will be made when we are able to take bookings for ceremonies this year in approved premises. Bookings for 2021 onwards continue to be available. Please email firstname.lastname@example.org with details of your ceremony booking request and providing a daytime contact telephone number.
Applications for copy certificates can be made online here or via phone on 01437 775176.
PARC GWYN CREMATORIUM
Parc Gwyn Crematorium office and Chapel of Remembrance are currently CLOSED to the general public. The grounds are OPEN from 10am - 5pm but visitors are asked to observe social distancing guidance. Funerals – Welsh Government revised guidance states that attendance at funerals may, ‘Include the person arranging the funeral and anyone invited by that person (or any carer of any of those persons)’. Please note the number of mourners attending funerals at Parc Gwyn is currently limited to 12.
Our cemeteries are currently OPEN to the general public but visitors are asked to observe social distancing guidance. These are: Rosemarket, Llangwm, Freystrop, St Ishmael's, City Road Haverfordwest, Nolton Haven, Llanfair Nant-y-Gof (Trecwn), Llanwnda, Llanion Pembroke Dock, Monkton and St Michael's Pembroke. Funerals – Welsh Government revised guidance states that attendance at funerals may, ‘Include the person arranging the funeral and anyone invited by that person (or any carer of any of those persons)’. Please note the number of mourners attending funerals at Council cemeteries is currently limited to 12.
PEMBROKESHIRE ARCHIVES AND LOCAL STUDIES
The Pembrokeshire Archives and Local Studies is currently CLOSED
SCOLTON MANOR COUNTRY PARK the grounds are OPEN but the play park, the toilets and house etc remain CLOSED
PLAY PARKS - play parks managed by Pembrokeshire County Council will begin to re-open from Monday 20th July onwards, once a safety inspection has been carried out at each
RIGHTS OF WAY AND OTHER PUBLIC PARKS remain OPEN
Users are, however, reminded to respect social distancing guidance and stay 2 metres away from other people and animals. Dog owners are advised to keep their pets on leads.
CHOICE HOMES ALLOCATION SCHEME
The Choice Homes Advert re-opened during the week commencing 27th July. Find out more here
Staff are available to give advice and assistance over the phone to those who may be at risk of becoming homeless in the near future. Please call 01437 764551 or email email@example.com
The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only. Housing staff are also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency. Please call 01437 764551 or email firstname.lastname@example.org
BUILDING MAINTENANCE SERVICE
Our Maintenance teams are working hard to make sure we can respond to emergency repairs only, which should be reported as normal. All other repairs that involve social contact have been suspended. All customers reporting repairs are asked to inform the department if they are self-isolating or showing symptoms of the virus, so that staff and customers alike can be protected
COUNTY HALL is currently CLOSED to the general public
THE BRIDGE INNOVATION CENTRE is currently CLOSED
If you live in a river flood area your property may be at risk of flooding from severe weather events. If you live near the coast, there is always a possibility that a combination of high tides and bad weather will threaten your property. Even if you live inland, recent storm events have shown that the drainage system is simply overwhelmed by the amount of water it is expected to carry, therefore flooding can occur from surface water, field run off, etc.
The Council will aim to:-
At times of emergency, the Council will endeavour to protect the public at large and will not be able to assist a large number of individual homeowners who may find their properties threatened. See advice on how to be better prepared.
Natural Resources Wales work with the Met Office to provide warnings to those at risks of flooding.
You can call Floodline on 0845 988 1188 any time night or day for real-time flood warnings and advice, including registration to the Flood Warning Services.
The free service provides flood warnings direct to you by telephone, mobile, fax or pager. You'll also get practical advice on preparing for a flood, and what to do if one happens.
Alternatively, check current flood warnings in place on NRW website.
Severe weather warnings can be viewed on the Met Office website
Natural Resources Wales cannot give residents warning of surface water flooding but you can find out about the possibility of this type of flooding by checking local weather forecasts.
1 in 6 properties in Wales is at risk of flooding. Floods can happen anywhere at any time. Make sure you know how to be prepared and what to do when a flood happens.
Responsibility for the prevention of flooding and protection of property lies with the individual owners/tenants. Residents of Pembrokeshire should not rely on the Council to respond to a threat of flooding to their property but should have in place their own flood protection plan as detailed in Natural Resources Wales guidance, especially those who live in identified flood risk areas. Here is some generic guidance:
Before flooding happens:
The National Flood Forum is a national charity dedicated to supporting and representing communities and individuals at risk of flooding. For more information, visit their website or phone 01299 403055.
In the event of a flood it is important to focus on the safety of you and your family.
If flooding has occurred:-
Here is some advice on how to clear up your home or business after a flood and deal with insurance claim.
Please note that the disposal of sandbags becomes the responsibility of the homeowner. Gloves should be worn in case of contact with contaminated water.
While evacuation is generally considered to be a last resort, evacuations are more common than you may think. A gas leak may cause the emergency services to evacuate a whole street.
Not all evacuations are long term, sometimes you can return after a few hours, however, in a chemical incident, your house may not be habitable and you would have to be re-housed while decontamination is carried out.
Be prepared for an evacuation:
If you are advised to evacuate:
More advice can be found at:
Did you know you can now get an update of the bridge status via e-mail or by texting ‘bridge' to 80039?
To receive an E-mail, follow the instructions below:-
2. Login to your account and click the "My Services" icon.
3. Then click, ‘Bridge Closure Notifications'
NOTE: If you choose to send a text ‘bridge' to 80039, you will be charged the standard network rate.
Within Pembrokeshire there have been a number of incidents/emergencies that are beyond human control, mainly due to sever weather. There is nothing we can do to stop severe weather but we can be prepared for it.
At times we may experience the following:
During times of severe weather Pembrokeshire County Council will do whatever is possible to alleviate the situation. For example, providing advice and information, gritting and snow clearance, flood response, dealing with dangerous buildings, perhaps opening rest centers, maintaining home care, closing schools if necessary, checking and clearing drains and culverts, as well as continuing to provide, as far as is practicable, its other everyday services.
However, it is the precautions and actions we take as individuals, prior to and during severe weather, that will have the biggest effect on how well we cope with it, or how badly it affects us, for example by:
There are three main types of flooding that affect Pembrokeshire
Although tidal and fluvial flooding can be predicted, most properties can be affected by sudden downpours causing flooding.
For the current flooding situation in Wales
To check if you are at risk of flooding please click on the link below:
Be prepared for flooding
The following guides contain lots of information and practical advice on what to do before, during and after flooding. We want you to be prepared for flooding, know how to protect yourselves and your property, and stay safe in a flood
Natural Resources Wales also offers comprehensive information about how to protect your property from flooding and how to create a flood plan.
To report a flooded road or footpath (e.g. due to a blocked drain)
Please bear in mind that when there is particularly heavy rain, during a thunderstorm for example, roads and footpaths can get flooded temporarily. It is not usually necessary to report this.
There can be dangers if you are caught in a snowstorm. However, you can protect yourself, your car and your household from the many hazards of winter by planning ahead.
Keep an emergency supply kit in your car, which includes:
If you get stuck in a winter storm in a remote area:
Make sure your home is safe for winter
Prepare to survive in your home on your own, without outside help, for at least three days. A home emergency supply kit will help in this eventuality. If your house is in a remote area:
The 2015 the Control of Major Accident Hazards Regulations (COMAH) aim to prevent major accidents involving dangerous substances and limit the consequences to people and the environment of any which do occur.
The COMAH Regulations give detailed advice about the scope of, and the duties imposed by the legislation to the operators of such establishments, the emergency services and the Local Authorities. A key feature of the COMAH Regulations is that they are enforced by a Competent Authority, which comprises of the Health & Safety Executive and the Environment Agency.
COMAH establishments are graded by the Competent Authority as either upper-tier or lower-tier dependant on the quantities and types of substances they produce and/or store.
The COMAH Regulations 2015 place a duty on Local Authority in whose administrative area an upper establishment is situated to prepare an external emergency plan specifying the measures to be taken outside the establishment in the event of a major accident.
The COMAH Regulations require that the Operator of a top-tier establishment produces two plans:
Currently we have 5 top tier sites located in Pembrokeshire these being:
All of these sites have on-site and external site plans, with the plans being tested and exercised every three years.
Emergencies are obviously something all of us hope will never happen, but if one were to occur here in Pembrokeshire we want to be as well prepared as we can be.
To help us decide where we should concentrate our efforts in emergency planning terms it is important that we continue to assess the potential risks to our County.
The importance of risk assessment is emphasised by the Civil Contingencies Act 2004 (CCA).
The CCA places a legal duty on Category 1 responders (these include the police, fire, ambulance, health, Maritime and Coastguard Agency, and Local Authorities) to undertake risk assessments and maintain them in a Community Risk Register (CCR).
Risks in this context are those things that could result in major consequences for our County. If something is categorised as a very high risk on the register it does not mean that it is very likely to happen. It means that, because of its potential consequences, it needs to be treated as a very high priority.
The Community Risk Register is the first step in an emergency planning process and it will help us and our partners ensures that the plans we develop are proportionate to the risk and ultimately help us to help you.
As an Authority we are required to prepare plans and procedures to help us to respond to an incident or emergency in an effective manner.
We also have to work with multi agency partners to prepare and plan for the response and recovery to a range of incidents ensuring a co-ordinated and effective response.
Multi Agency and Internal plans are reviewed, exercised and tested on a regular basis, ensuring that Local Authority staff are aware of their roles, responsibilities and actions if/when an emergency occurs.
The Civil Contingencies Act 2004 places a duty upon Local Authorities to put in place Business Continuity Management arrangements and to promote business continuity to businesses, in particular small and medium enterprises, and voluntary organisations.
Business Continuity Management (BCM) is a process that helps mitigate the risks of an incident, disaster, disruption or emergency. It means planning to ensure the smooth running of an organisation, or delivery of a service in the event of a disruption.
This could include one or more of the following:
Did you know?
Why do you need a business continuity plan?
Experience has shown that organisations with business continuity arrangements in place are more likely to stay in business and recover quickly in the event of an emergency than those who do not. It is not only the major emergencies that disrupt organisations; a wide range of day-to-day disruptions can threaten the smooth running of an organisation.
Developing a business continuity plan will assist you to manage your risks to ensure that, at all times, your organisation can continue operating to at least a pre-determined minimum level. This will enable you to continue service delivery during and beyond a crisis.
Attached is a link to HM Government website - ‘Preparing for Emergencies', which has useful advice on business continuity. The website exists to provide information to the public, businesses and voluntary/community groups on the risks and what to do if an incident occurs.
In addition, the emergency planning unit has created a template plan for your business.
TEMPLATE PLAN LINK
If you require further assistance or wish to discuss any particular issues concerning business continuity, you can contact our Business Continuity Team.
Paul Eades - Risk Manager Tel: 01437 776291
Or the Emergency Planning Dept Tel: 01437 775661
What is community resilience?
Community resilience is about communities and individuals harnessing local resources and expertise to help themselves in an emergency, in a way that complements the response of the emergency services.
Why is community resilience important?
Emergencies happen, preparing yourself and your family will make it easier to recover from the impacts of an emergency.
Being aware of the risks you might face, and who in your community might need your help, could make your community better prepared to cope with an emergency.
Local emergency responders will always have to prioritise those in greatest need during an emergency, especially where life is in danger. During these times, you need to know how to help yourself and those around you.
Principles of Community Resilience
Communities are self selecting
Communities need to act in support of the Emergency services
It is done by the people not to the people
Communities need to use local knowledge and existing networks
Communities need to raise the awareness of the risks
Benefits of Community Resilience
Resilient Community Features
Resilient Communities usually have the following features:
For more information contact: Emergency Planning Office on 01437 775661 or email@example.com
DirectGov - Preparing for Emergencies
Cabinet Office UK Resilience
Emergency Planning Society
Informed Prepared Together
Community Risk Registers
National Risk Register
Pembrokeshire County Council along with multi agency responder agencies have produced a community risk register to help you understand the type of emergencies that can affect you and guide you in preparing for and responding to an incident/emergency.
In addition to this it may be helpful to write your own emergency plan
How to write an emergency plan
Preparing an Emergency Kit
During an emergency, emergency services that cover a widespread area may not be able to reach you immediately. There may be a possibility that you will have to fend for yourself for some time. Being prepared will help. Having a stock of food, emergency supplies and preparing to cope if you lose your power, gas and/or water supply may prove vital
Some useful tips on what you should store in preparation for such an event are listen in the Ready to Respond leaflet above.
In an emergency
Follow the advice you are given by the emergency services. You may be told to: