Customer Contact Centre and Customer Service Centres
Our CUSTOMER CONTACT CENTRE is currently open from 9am - 5pm Monday - Friday to deal with all general enquiries. Please contact us on 01437 764551 or email@example.com
The Pembrokeshire County Council CUSTOMER SERVICE CENTRE at North Wing, County Hall, Haverfordwest is now open on an appointment-only basis.
Our CUSTOMER SERVICE CENTRE in Argyle Street, Pembroke Dock is currently CLOSED
We do not have a planned date for the re-opening of our Customer Service Centres at present.
Payment of Council Bills
Are you a cash payer currently using a Customer Service Centre to pay your Council Bills? We are committed to supporting you make alternative payment arrangements and we would encourage you to choose one of the payment options below to pay council bills.
1. Set up a Direct Debit
Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit. To set up a Direct Debit for Council Tax or another Council bill over the phone contact Revenue Services on 01437 764551. You will need to be the bill payer and have your bank account details to hand
2. Pay Online
Paying online is quick, safe and secure and is available 24 hours a day 7 days a week. To pay council bills online visit www.pembrokeshire.gov.uk/pay
3. Call our Automated Telephone Payment Line
Call our payment line on 01437 775164. This is an automated service, available 24 hours, 7 days a week
4. Speak to us on the Phone
Call our Contact Centre on 01437 764551 to pay using a credit or debit card
If you are only able to pay for your bills in cash let us know as soon as possible so we can make alternative arrangements for you
Waste and Recycling Services
Our WASTE AND RECYCLING CENTRES at Waterloo, Winsel, Manorowen, St David's, Hermon and Crane Cross are open on the winter timetable. If you wish to take waste and recycling to one of the centres, please follow instructions on our Waste & Recycling Centre page
Our HOUSEHOLD WASTE AND RECYCLING COLLECTIONS are currently continuing as normal. You can find out more about collection arrangements for your property by typing your postcode into the Search for Your Bin Day box on our Waste and Recycling page or logging on to your My Account
Please help our collection crews by minimising the amount of household waste you create. With pressure on services please avoid doing any big clear outs at home or undertaking any DIY or garden projects which are likely to generate large amounts of waste.
Please do not burn household waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties due to COVID-19. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in callouts due to garden fires.
Remember to recycle as much you can by following guidance and by condensing it down as much as possible.
Schools and Childcare Settings
SCHOOLS AND CHILDCARE SETTINGS
Children and Schools – Transition to the new normal
Car Parks, Public Toilets and Bus Services
Council managed public car parks are open
Council managed public toilets are open
More information on public toilets in Pembrokeshire is available at Public Toilets Map
We have made changes to bus services
Please note that we will keep timetable information on our website up-to-date but it has not been possible to update the information displayed at all bus stops.
Leisure Centres and Libraries
Pembrokeshire Libraries are open
For further information please see Pembrokeshire Libraries
Pembrokeshire Leisure Centres are open
For further information please see Pembrokeshire Leisure
Registration Services, Parc Gwyn Crematorium, Cemeteries & Pembrokeshire Archives
Please do not visit the Register Office without an appointment as it remains closed to the general public.
Birth and death registration appointments
Death registration appointments continue to be conducted by telephone and you can make an appointment either through your funeral director, by emailing firstname.lastname@example.org or by telephoning 01437 775176. Please provide the name of the deceased and a daytime phone number if emailing.
Birth registration appointments for babies born in Pembrokeshire will require a short face to face meeting and can be made via the above email address or telephone number.
Babies born in Carmarthenshire (e.g. Glangwili General Hospital) can be registered with Carmarthenshire Register Office, there is an online booking system available at www.carmarthenshire.gov.uk or telephone 01267 228210.
Marriage and Civil Partnership Ceremonies
Welsh Government coronavirus regulations permit marriages and civil partnerships to take place and Register Offices, Places of Worship and Approved Premises are able to open for this purpose at all coronavirus alert levels, subject to the need to take all reasonable measures to minimise the risk of spreading the virus on the premises. You will need to check with the Registration Service regarding limitations on numbers who can attend. Licenced ‘approved premises’ are required to close for all purposes under level 4 restrictions and may have restrictions on opening times and numbers who can attend at other levels.
All couples will be contacted by the Registration Service prior to their ceremony with further guidance. To contact the Registration Service in relation to new or existing bookings, please email email@example.com.
If you are resident in Pembrokeshire and require an appointment to give notice of marriage or civil partnership for a ceremony taking place in the next three months, please email firstname.lastname@example.org with contact details and the date and time of your ceremony. If you are a foreign national and need to give notice in a Designated Register Office we are also able to offer an appointment if you are resident in Carmarthenshire or Ceredigion or have a ceremony booked in Pembrokeshire.
Applications for copy certificates can be made online or via phone on 01437 775176.
PARC GWYN CREMATORIUM
Parc Gwyn Crematorium office is currently CLOSED to the general public. The grounds are OPEN from 10am - 5pm but visitors are asked to observe social distancing guidance. Funerals – Welsh Government revised guidance states that attendance at funerals may, ‘Include the person arranging the funeral and anyone invited by that person (or any carer of any of those persons)’. Please note the number of mourners attending funerals at Parc Gwyn is currently limited to 32 people within the service Chapel and un-limited number for standing outside.
Our cemeteries are currently OPEN to the general public but visitors are asked to observe social distancing guidance. These are: Rosemarket, Llangwm, Freystrop, St Ishmael's, City Road Haverfordwest, Nolton Haven, Llanfair Nant-y-Gof (Trecwn), Llanwnda, Llanion Pembroke Dock, Monkton and St Michael's Pembroke.
PEMBROKESHIRE ARCHIVES AND LOCAL STUDIES
The Pembrokeshire Archives and Local Studies is currently OPEN
Initially the service will be open between 10:00am and 4:00pm on Thursday and Friday only each week. Public access will be by prior appointment only and all bookings must be made by ringing 01437 775975 between the hours of 10:00am and 4:00pm Monday to Friday. Please do not use this number for any other enquiries. All other enquiries related to the archives and local studies service should continue to be made on 01437 775456. All enquiries concerning the COVID vaccination programme should be made on 01437 775978. Seating spaces for all computer terminals and research desk space will need to be booked in advance.
The slots can be booked as follows:
This allows for cleaning of the study spaces between appointments to minimise the risk of virus transmission.
Spaces within the research room have been reduced to limit the amount of people in the research room at any one time.
Appointments will also need to be made for the deposit or donation of records: it will no longer be possible just to turn up with a collection to lodge with the service for safe-keeping. Please use the 01437 775456 number to arrange an appointment for this purpose.
Scolton Manor, Parks and Rights of Way
SCOLTON MANOR COUNTRY PARK
Our outside spaces are open every day
PLAY PARKS - play parks managed by Pembrokeshire County Council are OPEN
RIGHTS OF WAY AND OTHER PUBLIC PARKS remain OPEN
Users are, however, reminded to respect social distancing guidance and stay 2 metres away from other people and animals. Dog owners are advised to keep their pets on leads.
CHOICE HOMES ALLOCATION SCHEME
The Choice Homes Advert has re-opened
Staff are available to give advice and assistance over the phone to those who may be at risk of becoming homeless in the near future. Please call 01437 764551 or email email@example.com
The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only. Housing staff are also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency. Please call 01437 764551 or email firstname.lastname@example.org
County Hall and the Bridge Innovation Centre
COUNTY HALL is currently CLOSED to the general public