Emergency Planning

Service Changes

Customer Contact Centre and Customer Service Centres 

Our CUSTOMER CONTACT CENTRE is currently open from 9am - 5pm Monday - Friday to deal with all general enquiries. Please contact us on 01437 764551 or enquiries@pembrokeshire.gov.uk

The Pembrokeshire County Council CUSTOMER SERVICE CENTRE at North Wing, County Hall, Haverfordwest is now open on an appointment-only basis.

Our CUSTOMER SERVICE CENTRE in Argyle Street, Pembroke Dock is currently CLOSED

We do not have a planned date for the re-opening of our Customer Service Centres at present.

Payment of Council Bills

Are you a cash payer currently using a Customer Service Centre to pay your Council Bills? We are committed to supporting you make alternative payment arrangements and we would encourage you to choose one of the payment options below to pay council bills.

1.    Set up a Direct Debit

Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit. To set up a Direct Debit for Council Tax or another Council bill over the phone contact Revenue Services on 01437 764551. You will need to be the bill payer and have your bank account details to hand

2.    Pay Online

Paying online is quick, safe and secure and is available 24 hours a day 7 days a week. To pay council bills online visit www.pembrokeshire.gov.uk/pay

As an online payer you can check your account balance, view your next payment date and set up payment reminders so you’ll never miss a payment

3.    Call our Automated Telephone Payment Line

Call our payment line on 01437 775164. This is an automated service, available 24 hours, 7 days a week

4.    Speak to us on the Phone

Call our Contact Centre on 01437 764551 to pay using a credit or debit card

If you are only able to pay for your bills in cash let us know as soon as possible so we can make alternative arrangements for you

Waste and Recycling Services 

Our WASTE AND RECYCLING CENTRES at Waterloo, Winsel, Manorowen, St David's, Hermon and Crane Cross are open on the winter timetable. If you wish to take waste and recycling to one of the centres, please follow instructions on our Waste & Recycling Centre page 

Our HOUSEHOLD WASTE AND RECYCLING COLLECTIONS are currently continuing as normal. You can find out more about collection arrangements for your property by typing your postcode into the Search for Your Bin Day box on our Waste and Recycling page or logging on to your My Account

Please help our collection crews by minimising the amount of household waste you create. With pressure on services please avoid doing any big clear outs at home or undertaking any DIY or garden projects which are likely to generate large amounts of waste.

Please do not burn household waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties due to COVID-19. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in callouts due to garden fires.

Remember to recycle as much you can by following guidance and by condensing it down as much as possible.  

Schools and Childcare Settings 


Children and Schools – Transition to the new normal

Car Parks, Public Toilets and Bus Services 


Council managed public car parks are open


Council managed public toilets are open

More information on public toilets in Pembrokeshire is available at Public Toilets Map  



We have made changes to bus services

Please note that we will keep timetable information on our website up-to-date but it has not been possible to update the information displayed at all bus stops.

Leisure Centres and Libraries 


Pembrokeshire Libraries are open

For further information please see Pembrokeshire Libraries


Pembrokeshire Leisure Centres are open

For further information please see Pembrokeshire Leisure 

Registration Services, Parc Gwyn Crematorium, Cemeteries & Pembrokeshire Archives 


Please do not visit the Register Office without an appointment as it remains closed to the general public. 

Birth and death registration appointments

Death registration appointments continue to be conducted by telephone and you can make an appointment either through your funeral director, by emailing registrar@pembrokeshire.gov.uk or by telephoning 01437 775176. Please provide the name of the deceased and a daytime phone number if emailing.

Birth registration appointments for babies born in Pembrokeshire will require a short face to face meeting and can be made via the above email address or telephone number. 

Babies born in Carmarthenshire (e.g. Glangwili General Hospital) can be registered with Carmarthenshire Register Office, there is an online booking system available at www.carmarthenshire.gov.uk or telephone 01267 228210.

Marriage and Civil Partnership Ceremonies

Welsh Government coronavirus regulations permit marriages and civil partnerships to take place and Register Offices, Places of Worship and Approved Premises are able to open for this purpose at all coronavirus alert levels, subject to the need to take all reasonable measures to minimise the risk of spreading the virus on the premises. You will need to check with the Registration Service regarding limitations on numbers who can attend. Licenced ‘approved premises’ are required to close for all purposes under level 4 restrictions and may have restrictions on opening times and numbers who can attend at other levels.

All couples will be contacted by the Registration Service prior to their ceremony with further guidance. To contact the Registration Service in relation to new or existing bookings, please email ceremonies@pembrokeshire.gov.uk.

If you are resident in Pembrokeshire and require an appointment to give notice of marriage or civil partnership for a ceremony taking place in the next three months, please email ceremonies@pembrokeshire.gov.uk with contact details and the date and time of your ceremony.  If you are a foreign national and need to give notice in a Designated Register Office we are also able to offer an appointment if you are resident in Carmarthenshire or Ceredigion or have a ceremony booked in Pembrokeshire.

Copy Certificates

Applications for copy certificates can be made online or via phone on 01437 775176.


Parc Gwyn Crematorium office is currently CLOSED to the general public. The grounds are OPEN from 10am - 5pm but visitors are asked to observe social distancing guidance. Funerals – Welsh Government revised guidance states that attendance at funerals may, ‘Include the person arranging the funeral and anyone invited by that person (or any carer of any of those persons)’. Please note the number of mourners attending funerals at Parc Gwyn is currently limited to 32 people within the service Chapel and un-limited number for standing outside.


Our cemeteries are currently OPEN to the general public but visitors are asked to observe social distancing guidance. These are: Rosemarket, Llangwm, Freystrop, St Ishmael's, City Road Haverfordwest, Nolton Haven, Llanfair Nant-y-Gof (Trecwn), Llanwnda, Llanion Pembroke Dock, Monkton and St Michael's Pembroke. 


The Pembrokeshire Archives and Local Studies is currently OPEN

Initially the service will be open between 10:00am and 4:00pm on Thursday and Friday only each week. Public access will be by prior appointment only and all bookings must be made by ringing 01437 775975 between the hours of 10:00am and 4:00pm Monday to Friday. Please do not use this number for any other enquiries. All other enquiries related to the archives and local studies service should continue to be made on 01437 775456. All enquiries concerning the COVID vaccination programme should be made on 01437 775978. Seating spaces for all computer terminals and research desk space will need to be booked in advance.
The slots can be booked as follows:
1) 10:00am-11:45am
2) 12:00pm-1:45pm
3) 2:00pm-4:00pm
This allows for cleaning of the study spaces between appointments to minimise the risk of virus transmission.
Spaces within the research room have been reduced to limit the amount of people in the research room at any one time.
Appointments will also need to be made for the deposit or donation of records: it will no longer be possible just to turn up with a collection to lodge with the service for safe-keeping. Please use the 01437 775456 number to arrange an appointment for this purpose.

Scolton Manor, Parks and Rights of Way 


  • Park & Woodland
  • April – October: 9am to 6pm
  • November – March: 9am to 4.30pm
  • Manor House
  • 11.30am - 4.30pm, Monday to Wednesday each week and weekends (if civil ceremonies allow). Manor house closed on Thursdays and Fridays. Last entry at 4pm. Please ring 01437 731328 for up-to-date opening times.
  • Bee Keeping Centre
  • April – October: 11am to 5pm

Our outside spaces are open every day
(except Christmas Day, Boxing Day and New Year’s Day)

PLAY PARKS - play parks managed by Pembrokeshire County Council are OPEN


Users are, however, reminded to respect social distancing guidance and stay 2 metres away from other people and animals. Dog owners are advised to keep their pets on leads. 

Housing Services 


The Choice Homes Advert has re-opened 


Staff are available to give advice and assistance over the phone to those who may be at risk of becoming homeless in the near future. Please call 01437 764551 or email housingadvice@pembrokeshire.gov.uk 


The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only. Housing staff are also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency. Please call 01437 764551 or email tenman@pembrokeshire.gov.uk

County Hall and the Bridge Innovation Centre 

COUNTY HALL is currently CLOSED to the general public


ID: 6195, revised 13/06/2022