Our CUSTOMER CONTACT CENTRE is currently open from 9am - 5pm Monday - Friday to deal with all general enquiries. Please contact us on 01437 764551 or firstname.lastname@example.org
Our CUSTOMER SERVICE CENTRES in North Wing, County Hall, Haverfordwest and Argyle Street, Pembroke Dock are currently CLOSED
We do not have a planned date for the re-opening of our Customer Service Centres at present.
Payment of Council Bills
Are you a cash payer currently using a Customer Service Centre to pay your Council Bills? We are committed to supporting you make alternative payment arrangements and we would encourage you to choose one of the payment options below to pay council bills.
1. Set up a Direct Debit
Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit. To set up a Direct Debit for Council Tax or another Council bill over the phone contact Revenue Services on 01437 764551. You will need to be the bill payer and have your bank account details to hand
2. Pay Online
Paying online is quick, safe and secure and is available 24 hours a day 7 days a week. To pay council bills online visit www.pembrokeshire.gov.uk/pay
3. Call our Automated Telephone Payment Line
Call our payment line on 01437 775164. This is an automated service, available 24 hours, 7 days a week
4. Speak to us on the Phone
Call our Contact Centre on 01437 764551 to pay using a credit or debit card
If you are only able to pay for your bills in cash let us know as soon as possible so we can make alternative arrangements for you
Our WASTE AND RECYCLING CENTRES at Waterloo, Winsel, Manorowen, St David's, Hermon and Crane Cross will be temporarily CLOSED from 24th October until 9th November 2020 in line with Welsh Government’s “Fire-break” lockdown.
Based on current Welsh Government advice, we are planning on reopening sites on Monday 9th November, when winter opening hours will resume. The booking system will be available to reserve slots from Sunday 8th November.
Our HOUSEHOLD WASTE AND RECYCLING COLLECTIONS are currently continuing as normal. You can find out more about collection arrangements for your property by typing your postcode into the Search for Your Bin Day box on our Waste and Recycling page or logging on to your My Account
Please help our collection crews by minimising the amount of household waste you create. With pressure on services and Waste and Recycling Centre’s temporarily closed please avoid doing any big clear outs at home or undertaking any DIY or garden projects which are likely to generate large amounts of waste.
Please do not burn household waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties due to COVID-19. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in callouts due to garden fires.
Remember to recycle as much you can by following guidance on our website and by condensing it down as much as possible
SCHOOLS AND CHILDCARE SETTINGS
Children and Schools – Transition to the new normal. Find out more here
Council managed public car parks are OPEN
All other public toilets managed by the Council are currently OPEN
We have made changes to many bus services. You can find more information about this here
Please note that we will keep timetable information on our website up-to-date but it has not been possible to update the information displayed at all bus stops.
All libraries in Pembrokeshire will CLOSE from 5pm on Friday 23rd October until Monday 9th November, due to Welsh Government’s Coronavirus Circuit Break.
All Leisure buildings will be closed to the public from 5pm on Friday, 23rd October. Re-opening is planned for Monday, 9th November, subject to any further Welsh Government restrictions.
Please do not visit the Register Office without an appointment as it remains closed to the general public.
Birth and death registration appointments
Death registration appointments continue to be conducted by telephone and you can make an appointment either through your funeral director, by emailing email@example.com or by telephoning 01437 775176. Please provide the name of the deceased and a daytime phone number if emailing.
Birth registration appointments for babies born in Pembrokeshire will require a short face to face meeting and can be made via the above email address or telephone number.
Registrations for babies born in Carmarthenshire up to 31 July 2020 can now be undertaken in Haverfordwest. The registration will be completed and birth certificates issued from the office in Cherry Grove although the record will still be held by Carmarthen for future certificate enquiries. To make an appointment please either email firstname.lastname@example.org with your details or call the Contact Centre on 01437 775176.
Babies born 1 August 2020 onwards, will need to be registered directly with Carmarthenshire Register Office, there is an online booking system available at www.carmarthenshire.gov.uk or telephone 01267 228210.
Marriage and Civil Partnership Ceremonies
From 3 August 2020, in addition to the Register Office and places of worship, marriage and civil partnership ceremonies are able to resume in licenced venues, subject to certain restrictions and currently limited to existing bookings only.
Pembrokeshire Registration Service is discussing with venues the measures that need to be put in place to ensure the safety of all participants and anyone with a ceremony due to take place in the next few months should contact their venue in the first instance to confirm arrangements with them, before contacting the Register Office. All couples with registration staff booked to provide their ceremony will however be contacted by Pembrokeshire Registration Service with further information in due course.
There will be a further announcement when the ceremonies diary can be opened to take new bookings.
If you are resident in Pembrokeshire and require an appointment to give notice of marriage or civil partnership for a ceremony taking place in the next three months, please email email@example.com with contact details and the date and time of your ceremony. If you are a foreign national and need to give notice in a Designated Register Office we are also able to offer an appointment if you are resident in Carmarthenshire or Ceredigion or have a ceremony booked in Pembrokeshire.
Applications for copy certificates can be made online here or via phone on 01437 775176.
PARC GWYN CREMATORIUM
Parc Gwyn Crematorium office and Chapel of Remembrance are currently CLOSED to the general public. The grounds are OPEN from 10am - 5pm but visitors are asked to observe social distancing guidance. Funerals – Welsh Government revised guidance states that attendance at funerals may, ‘Include the person arranging the funeral and anyone invited by that person (or any carer of any of those persons)’. Please note the number of mourners attending funerals at Parc Gwyn is currently limited to 12.
Our cemeteries are currently OPEN to the general public but visitors are asked to observe social distancing guidance. These are: Rosemarket, Llangwm, Freystrop, St Ishmael's, City Road Haverfordwest, Nolton Haven, Llanfair Nant-y-Gof (Trecwn), Llanwnda, Llanion Pembroke Dock, Monkton and St Michael's Pembroke. Funerals – Welsh Government revised guidance states that attendance at funerals may, ‘Include the person arranging the funeral and anyone invited by that person (or any carer of any of those persons)’. Please note the number of mourners attending funerals at Council cemeteries is currently limited to 12.
PEMBROKESHIRE ARCHIVES AND LOCAL STUDIES
The Pembrokeshire Archives and Local Studies is currently CLOSED
SCOLTON MANOR COUNTRY PARK
All buildings at Scolton Manor will close at 5 pm on Friday, 23 October 2020.
The grounds and outdoor play areas will remain open in line with government guidance.
Subject to any further direction from Welsh Government, Scolton Manor will open from Monday 9 November, which will be its winter seasonal opening [which normally comes into force from 1 November each year].
PLAY PARKS - play parks managed by Pembrokeshire County Council are OPEN
RIGHTS OF WAY AND OTHER PUBLIC PARKS remain OPEN
Users are, however, reminded to respect social distancing guidance and stay 2 metres away from other people and animals. Dog owners are advised to keep their pets on leads.
CHOICE HOMES ALLOCATION SCHEME
The Choice Homes Advert has re-opened. Find out more here
Staff are available to give advice and assistance over the phone to those who may be at risk of becoming homeless in the near future. Please call 01437 764551 or email firstname.lastname@example.org
The housing department will continue to provide advice and support to tenants by telephone for emergency tenancy issues only. Housing staff are also asking tenants to let them know if they are in self-isolation or displaying any symptoms so that we can ensure staff safety in the event of an emergency. Please call 01437 764551 or email email@example.com
BUILDING MAINTENANCE SERVICE
Our Maintenance teams are working hard to make sure we can respond to emergency repairs only, which should be reported as normal. All other repairs that involve social contact have been suspended. All customers reporting repairs are asked to inform the department if they are self-isolating or showing symptoms of the virus, so that staff and customers alike can be protected
COUNTY HALL is currently CLOSED to the general public
THE BRIDGE INNOVATION CENTRE is currently CLOSED