e-Billing

FAQ's

I'm receiving an error when I verify my Council Tax number
There are no downloads available?
My instalment amount or payment due date is incorrect
How do I sign up for payment reminders?
How do I opt-out of e-billing?
I've moved house, can I still access previous e-Bills?
I am responsible for more than one Council Tax Account; can I opt in for e-Billing?
Can I register for e-Billing as a business?

 

I'm receiving an error when I verify my Council Tax number

  • The Council Tax number you entered does not match your registered address
    • The property address you registered to My Account does not match the address linked to the Council Tax account. You can change your address online by clicking the ‘edit' link next to your name in 'My Account'.
  • To sign up for e-Billing please call 01437 764551 and ask for the Council Tax Team.
    • The first name or surname used on your ‘My Account' does not match the information held by the Council Tax Team. For example you may have registered your ‘My Account' as John but the name held on the Council Tax Account is Jonathan. This is a common issue and can be easily rectified by calling us 01437 764551 and asking for the Council Tax Team. 
  • Sorry, our records show you are responsible for more than one Council Tax Account. You are unable to opt-in for e-Billing at this time.
    • If you are responsible for more than one Council Tax Account you won't be able to opt-in to e-Billing at the moment. We are hoping to bring this online in the future.
  • Sorry e-Billing is currently unavailable, please try again later.
    • This error message may be shown during system maintenance or if there is an issue with internal IT systems. We will be aware of the problem and working to get it fixed as soon as possible.

There are no downloads available?

e-Bills will be generated from the date you sign up to e-Billing. You will receive en email notification when an e-Bill is available to download. You will also get an alert on your ‘My Account' home screen when you log in.

My instalment amount or payment due date is incorrect

Please contact us on 01437 764551 and ask to speak to the Council Tax Team to discuss discrepancies on your Council Tax account.

How do I sign up for payment reminders?

To sign up for payment reminders go to 'My Services', click on e-Billing and scroll to the bottom of the page. Click the switch next to Council Tax Payment reminders to opt-in.
Please note - if you are a Direct Debit customer this option will not be available.

How do I opt-out of e-billing?

You can opt-out of e-Billing in ‘My services'. Click on e-Billing and click the switch under paperless.
e-Bills received while you were opted-in for e-Billing will remain available. Go to 'My Services' and click on e-Billing then 'My Downloads'.

I've moved house, can I still access previous e-Bills?

Yes, all previous e-Bills will be available. Go to ‘My Services' and click on e-Billing then 'My Downloads'.

I am responsible for more than one Council Tax Account; can I opt in for e-Billing?

No, unfortunately it is not available for multiple accounts at this time.

Can I register for e-Billing as a business?

No, unfortunately this is not available at this time. We are however working on a ‘My Account' for Businesses and hope to have it online soon.

ID: 149, revised 06/10/2017