e-Billing

Paperless Council Tax Billing

Choosing to receive your Council Tax bill through ‘My Account' saves you time, helps us save on postal/print costs and reduces the impact on the environment.

Please note: You will need your Account/payment reference no, which you can find on your paper council tax bill.

 

Here’s our handy ‘Sign up to paperless billing’ video to guide you through:

Sign up for paperless billing video (opens in a new tab)

Or you can follow our written instructions:

 

If you are not registered for a My Account

You can either create an account by choosing ‘Register’ and providing an email address and password

or

If you have a Google Account you can by-pass the ‘Register’ process and login using your Google Account*

*when you go through to the confirmation steps in My Account please check that all of your details are correctly brought through from your Google Account.

Here is our handy video guide: My Account - How to register

 

If you already have a My Account

Use the ‘My Council Tax’ widget. Widgets are a quick way to access information you may need. It is displayed by default on the My Account homepage

If your ‘My Council Tax’ widget is not already set up:

1. Enter the first seven digits of your account/payment reference no. and click ‘ Submit’

Then follow these steps…

 

If your ‘My Council Tax’ widget is already set up:

  1. Go to ‘Manage Council Tax account’
  2. Go to ‘Register to use additional Council Tax Services’ (Your name must match the name used on your Council Tax bill)

or

‘Switch to paperless billing here’

You will be asked for:

  • First name:
  • Last name:
  • Your Account/payment reference no (found on your paper Council Tax bill)
  • If you want to sign up for a Citizens Access account 
  • Email address
  • Set up one security question if you don’t want to set up a Citizens Access account
    • Current postcode
  • Set up two security questions if you want to set up a Citizens Access account
    • Your My Account online ref (found on your paper Council Tax bill)
    • Current postcode
  • Accept terms and conditions and then ‘submit’

 

Frequently asked questions (FAQs)

I have tried to register my Council Tax account using the account/payment reference on my paper council tax bill, why is it not working?

Here are a few things you can try:

  1. Check that you are using the correct reference number on your paper council tax bill. You need to use the number that says: Account/payment reference no. You will need to enter the first seven digits of this number
  2. Check that your address is correct by clicking on your account (top right hand corner of the menu bar) and going to ‘My Details’ then ‘My Contact Details’ and then selecting ‘Update contact details’. Use the postcode search to find your address – select your address from the dropdown menu and ‘Save Contact Details’.

If neither of these options work please contact us: digital@pembrokeshire.gov.uk

 

What is the easiest way to link my Council Tax account to My Account?

Using the ‘My Council Tax’ widget (widgets are a quick way to access information you may need) is the easiest way to link your Council Tax account.

Please note: Your My Council Tax widget is displayed by default on the My Account homepage

You will need your Account/payment reference no, which you can find on your paper council tax bill.

  1. Enter the first seven digits of your Account/payment reference no. and click ‘ Submit’

It is that easy! 

 

How do I set up a Direct Debit to pay my Council Tax?

Here is a quick guide to help you set up a Direct Debit to pay your Council Tax

You can:

Set up your Direct Debit using the ‘My Council Tax’ widget (widgets are a quick way to access information you may need)

Please note: Your My Council Tax widget is displayed by default on the My Account homepage

 

If your ‘My Council Tax’ widget is not already set up:

  1. Enter the first seven digits of your Account/payment reference no. and click ‘ Submit’

Please note: You will need your Account/payment reference no, which you can find on your paper council tax bill.

 

Then follow these steps…

If your ‘My Council Tax’ widget is already set up:

  1. Click on ‘Manage Council Tax account’
  2. Click on 'Pay by Direct Debit'
  3. Click on 'View Direct Debit Services'
  4. Choose 'Set up a new Direct Debit'
  5. Now complete the form – You will need your Account/payment reference no, which you can find on your paper council tax bill.

Or

you can set up your Council Tax Direct Debit using the left hand menu:

  1. Go to the menu on the left hand side and click on 'Council Tax & Bills'
  2. Then select 'Manage My Council Tax'
  3. Choose 'Set up or amend a Council Tax Direct Debit'
  4. Click on 'Pay by Direct Debit'
  5. Click on 'View Direct Debit Services'
  6. Choose 'Set up a new Direct Debit'
  7. Now complete the form – You will need your Account/payment reference no, which you can find on your paper council tax bill.
 

I have a second home in Pembrokeshire, how do I view my Council Tax information?

If your primary residence is in Pembrokeshire:

  1. Register for My Account using your primary address
  2. Enter the Account/payment reference no displayed on your paper Council Tax bill for your primary address onthe ‘My Council Tax’ widget displayed on the My Account home page
  3. Click the button ‘Manage Council Tax Account’ on the widget
  4. Click the link at the top of the page ‘Register for additional Council Tax services’
  5. Follow the registration steps and once complete click the ‘Show All’ button to view all active council tax accounts that you are responsible for.

 If you live outside Pembrokeshire:

  1.  Register for a new My Account using your primary (non-Pembrokeshire) address
  2. Click on the menu option ‘Council Tax and Bills’
  3. Click on the sub menu option: ‘Manage my Council Tax’
  4. Click on the ‘View Council Tax Account’ tile/button
  5. Click the link at the top of the page ‘Register for additional Council Tax services’
  6. Follow the registration steps and once complete click the ‘Show All’ button to view all active council tax accounts that you are responsible for.

 

Do you want to set up an account to manage your Council Tax online (also known as a Citizen’s Access Account)?

You will only be able to view your bills and switch to paperless if you sign up for an account.

 

My Account - Frequently asked questions

 

For help and support with My Account:

To provide us with some feedback on your experience of using the new My Account please contact: digital@pembrokeshire.gov.uk

If you have any technical issues while using My Account please use the ‘report a bug’ form

 

 

ID: 146, revised 12/04/2024