Digital Services


Our Track-it service allows you to track the progress of your online requests and reports, meaning you are kept informed every step of the way.

We are currently piloting the service using our ‘report a streetlight’ function, and the plan is to then roll this out across our other services.

Pilot project: Report a streetlight

If you need to report a streetlight, you can try out our Track-it service.

Submit your streetlight report, and receive progress updates via email, and the ‘my active requests’ widget on your My Account dashboard.

 ‘My active requests’ allows you to monitor the progress of your report in real time.

To activate the widget just follow our simple how to guide:

We would love to hear about your experience of using Track-it

Please complete our short feedback survey. It will only take a few minutes.

Link to survey: Feedback survey

For help and support with Track-it please contact:

If you have any technical issues while using Track-it please use the ‘report a bug’ form

ID: 8988, revised 17/01/2023