Digital Services

Social Media

Social Media Policy

Social media refers to a variety of online internet applications that enable users to create their own content and interact with other users. Examples of social media providers are Facebook, Instagram and Twitter.


We are a user of Facebook, Twitter and Instagram and interact with other users by:

  • creating a public profile which includes information on our current activities;
  • sharing our photos, videos and posts;
  • sharing links to content you are interested in which has been produced by third-parties (such as sharing a news article);
  • connecting you with our news and situation updates as it happens
  • connecting you to what people are saying, doing and thinking in our County
  • We also employ a social media management system (Sprout Social) in order to co-ordinate and support the management

 

1. Why do we collect and keep your personal information?

The information used by the social media management system is collected natively from Facebook, Twitter and Instagram and provided in a centralised location within the management system.

See individual privacy policies as to how data is dealt with from each of the native apps

Facebook Privacy Policy 

Twitter Privacy Policy 

Instagram Privacy Policy 

 

The social media management platform collects and processes personal information for the following:

  • Collection of data from the customer: The personal data processed concerns individuals who interact with connected social media accounts
  • Social media profile information e.g. profile picture, geographic location, social media handle, username
  • Profiling for analytical purposes e.g. Interaction with our social media platforms, sentiment scores, type of device used, follower counts to improve the quality and relevance of our service for our users.
  • Collection of customer contact information in order to provide customer support: email address, postcode, general location

Sprout Social  

This allows us to streamline the way customers can interact with the council in order to provide  responses in an accessible and timely manner and provide a joined up approach across all of our corporate social media platforms to ensure customers receive a cohesive digital interaction.

 

2. How Information from our social media sites is used

Native social media channels

If you post on our social media pages or send us a private or direct message via social media, we will assume you give permission for us to respond.

Messages posted on our social media pages are publicly available. We may use messages posted on our social media pages to better understand our audiences. If we seek to use attributable quotes from people using our social media pages, we will always seek their permission first.

We will respond to publicly available social media posts relevant to our services/functions and/or associated issues where appropriate and within the permissions of the social media providers.

We do not interact with third-party applications. We do not micro target ie: track your browsing habits, likes and social interactions across our social media pages in order to build up a profile about you. We are not responsible for micro targeting by social media providers and third parties operating on social media.

You must take your own precautions to protect your personal data whilst using social media. We have no control and/or responsibility over the processing of your personal data by social media providers. When signing-up for and using social media, you should carefully consider the personal data you share on social media and with social media providers as well as reviewing the privacy policy, the terms of use of that social media service and information provided about cookies. In particular, the privacy policy and cookies information available on the service should inform you how that social media service is using your personal data and for what purpose(s).

Social media management system

Sprout Social (Sprout) provides a single platform for our social media publishing, analytics, and engagement. Sprout may collect information about you from your social media interactions with us, such as your social media handle, username, profile, postings, and messages you exchange with us.

How we keep your data secure in other countries - Sprout has appointed AWS Data Centres to sub-process our data, strictly in accordance with our written instructions. Sprout is certified under the US Department of Commerce’s EU-US Privacy Shield scheme.

We have a contractual arrangement in place with Sprout, based on the applicable European Commission-approved Standard Contractual Clauses and rely on other available data transfer mechanisms such as certification under the US Department of Commerce’s EU-US Privacy Shield scheme to protect the personal data transferred.

 

3. How long do we keep hold of your information?

Sprout Social's data retention period is outlined in their Data Retention Policy and, in accordance with GDPR

 

4. Access to my personal information?

You can find out if we hold any personal information by making a subject access request under the General Data Protection Act Regulations 2018. To make a request for any personal information we may hold you need to put your request in writing addressing it to:

Access to Records Team

Pembrokeshire County Council

County Hall

Haverfordwest

SA61 1TP

 

5. Your Rights.

Under the General Data Protection Regulations 2018, you have rights as an individual which you can exercise in relation to the information we hold about you, not all rights will apply it will depend on the legal basis for processing your data.

  • The right to be Informed – Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR
  • The right of Access – you are entitled to request access to and a copy of, information we hold about you
  • The right to Rectification – you have the right to ask to have your information corrected.
  • The right to Erasure  – this is not an absolute right and will depend on the reason for processing your personal information
  • The right to Data Portability – This only applies to data processing that is carried out by automated means
  • The right to Restrict processing may apply – you may request that we stop processing your personal data however, this may delay or prevent us delivering a service to you.  We will seek to comply with your request but may be required to hold or process information to comply with our legal duties.
  • The right to Object – this is not an absolute right and will depend on the reason for processing your personal information.

6. Complaints or Queries.

Pembrokeshire County Council endeavours to meet the highest standards when collecting and using personal information.  For this reason, we take any complaints we receive about this seriously.  We encourage people to bring to our attention if they believe that our collection or use of information is unfair, misleading or inappropriate. 

This privacy notice does not provide exhaustive detail of all aspects of our collection and use of personal information.  However we are happy to provide any additional information or explanation needed.  Any requests for this should be sent to the address below:

Data Protection

Pembrokeshire County Council

County Hall

Haverfordwest

SA61 1TP

 

Email: dataprotection@pembrokeshire.gov.uk

Telephone: 01437 764551

 

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office as the statutory body which oversees data protection law:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

Email caseworker@ico.org.uk      Telephone No: 0303 123 1113

 

7. Changes to this privacy notice.

We keep our privacy notice under regular review.

ID: 8052, revised 10/08/2021
Print

Nominet Channel Partner Terms and Conditions

Pembrokeshire County Council ICT Department provides a domain name registration service for internal service areas, council funded projects and associated third parties. As a Nominet Channel Partner we are required to publish the following contact details, complaints procedures and terms and conditions for customers.

Domain Name registration contact details

Postal Address:  County Hall, Haverfordwest, Pembrokeshire, SA61 1TP

Telephone: 01437 764551

Email: digital@pembrokeshire.gov.uk

Complaints Procedure

If you wish to complain about the Domain name registration service, please contact ICT Services using one of the contact methods above. Outside of office hours please email us at digital@pembrokeshire.gov.uk. We will to respond to all points of contact within 3 business days and aim to resolve any issues you have within 5 business days.

Reporting abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at cyber.security@pembrokeshire.gov.uk with as much detail as you can about the abuse. We will investigate your complaint within 2 business days.

If you're not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry)

Terms and Conditions for Customers

Please be aware of the following terms and conditions that apply to domains registered by Pembrokeshire County Council on behalf of registrants.

Website: Nominet (opens in a new window)

All domains are renewed on a bi-annual basis. ICT Services will issue a confirmation of domain renewal to the registered contact at least 60 days prior to the expiry date. Unless notified in writing or by Email address above, the domain will be renewed on your behalf. ICT Services will ensure all contact details for the registration are updated and correct. If you do not wish to renew a domain please make sure you contact us a minimum of 45 days before your domain expires by emailing us at the above email address.  All domains will be renewed at least 30 days in advance of the domain name expiring.

ICT Services reserves the right to re-charge the cost of Domain registration and renewal. The cost associated with each domain name is £5 bi-annually.

Should any customer wish to transfer their domain name to another Service Provider, ICT will recover any costs incurred from the customer.

 

ID: 8006, revised 26/07/2021
Print

Create a new My Account

My Account, our platform for all of our online services:  Create a new My Account

 

If you have an old My Account (before 31 March 2021), you will need to create a new My Account as your existing login details will not work.

 

Here’s our handy ‘How to register’ video to guide you through:-

 

What can I expect from My Account?

My Account is an Online Council Account that is:

  • Easy to use
  • Mobile friendly
  • Safe and secure
  • Able to offer a wide range of services that can be accessed online such as making payments, reporting problems, submitting requests and checking services in your local area (e.g. planning applications and bin collection dates).

Why should I register?

By registering, you can start your new online journey with us. You will have access to:

  • A personalised dashboard – where you can display your favourite/most used services
  • More geographical info (for your local area and across the County)
  • A mobile compatible version of our online services
  • Easier ways to manage your payments, reports and requests

My Account Frequently Asked Questions

 

For further help and support with your My Account or to provide us with some feedback please contact:  digital@pembrokeshire.gov.uk

If you have any technical issues while using My Account please use the ‘report a bug’ form

ID: 7496, revised 10/01/2022
Print

Fancy Joining our ICT Team?

Looking to develop your career in IT?

We have a range of fantastic job opportunities based in beautiful Pembrokeshire.

A career with us means you can have a direct impact on not only the services we offer but on the wider community as well. Our IT department are a vital service within the Authority offering daily support for staff in all areas. With new innovations in technology and the changing trends in remote working there has never been a better time to join this dynamic team.

We are committed to providing a great work-life balance by providing flexibility while ensuring you feel connected and part of a cohesive team.

With it’s breathtaking scenery, coastal lifestyle and a range of leisure activities, Pembrokeshire has a lot to offer; and so do we. The following is just a taster of the range of benefits of joining the PCC team:

  • Generous Annual Leave of up to 30 days
  • Membership of the Local Government ‘career average' defined benefit pension scheme
  • Flexible and agile working
  • Access to discounts on a range of products, services and attractions
  • A wide range of resources to support your health and wellbeing, including a professional in-house occupational health service and access to counselling services
  • A generous occupational maternity pay plan, on top of statutory benefits
  • Other family-friendly benefits such as childcare vouchers

 

Note: 

  • If you are shortlisted for interview this will take place over video call.
  • We are seeking individuals with a passion for technology who can guide, inform and innovate within a range of IT roles.

 

ID: 5732, revised 30/05/2022
Print

Penfro our Pembrokeshire Chatbot

 

We would like to introduce you to Penfro our Pembrokeshire Chatbot

Is the information I give Penfro secure?

We have created a  to make sure that you stay in control of how your information is collected and retained.

So who is Penfro?

Penfro is like a virtual assistant that can communicate with you via our website and Facebook messenger service. Using artificial intelligence, Penfro learns from the questions people ask most often in order to develop quicker and better responses.

Reasons to try Penfro

  • Get information quickly and efficiently
  • Get answers to your specific question rather than having to look through a long list of information
  • No waiting in a queue for your call to be answered
  • Available 24/7
  • By dealing with simpler queries e.g. how do I report a missed bin collection? This will release some of our Contact Centre Team’s time, so that they can deal with customers that have more complex queries and issues

Be patient with Penfro

Penfro is always learning, and has been programmed with some key information to start with, but the more you use Penfro the more opportunities there are for Penfro to learn and become better at answering your questions.

In order to help Penfro have a think about the way you might word your question. Try and use key words in your question when you can to help Penfro run a new search.

If Penfro isn’t able to answer your question, it will be passed directly to our Customer Service Centre Team.

 

 

 

ID: 5114, revised 27/08/2020
Print

Cookie Policy

Use of cookies by Pembrokeshire County Council

Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.

Strictly Necessary Cookies

ACCEPT DECLINE

1. The table below explains the cookies we use and why 

Cookie

Name

Purpose

 

ASP.NET_SessionId

This cookie is essential and will be deleted when you close your browser.

COMS Content Management System

COMS_COOKIE
Values: 
"Browser" = the type of browser you used last visit
"Connection" the type of data connection last used
"Language" the language set on your browser on the last visit
"IPAddress" the internet address of your last visit.

This is used to help the council count the number of visitors to each area of the site and whether people return to the site.  It is used to help plan the site and direct effort towards the areas that are popular. 
This cookie is deleted after 24 hours.

 

COMS_POLL
Values:
"PollID" - the reference numbers of the polls that you voted in
“Haskeys” - flag to indicate that the cookie is valid

This is used to record that you, or someone using your device, has voted in an online opinion poll on the web site. It is then checked when you access the site and the site will not offer you the opportunity to vote again.
This cookie is deleted after 30 days.
It does not record how you vote on any issue.

 

COOKIEASSENT

To record if a user has accepted the use of cookies on the Pembrokeshire County Council website.

 

pcc_styleContrast 
pcc_styleSize

These are used to change contrast to high visibility or muted contrast; or font size for accessibility reasons.

Google Analytics

 _utma
 _utmb
 _utmc
 _utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Tribal Family Information System

PESearchCookie

Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing. No expiration set.

 

PECompareCookie

Used for storing IDs of Providers for the comparison functionality. No expiration set.

 

PELanguageCookie

Stores the language chosen by the user. Expires after 12 hours.

 

PETestCookie

Used to test if cookies are enabled in the browser. Created and deleted instantly.

WebOpac
Libraries System

CardId
Pin
Name
Institution
SITE

This cookie is used to log on automatically when the WebOpac session is started.

Customer satisfaction survey

Socitm_include_me[x]
Socitm_exclude_me[x]
Socitm_include_alt[x]

These cookies are used to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable data.
If you disallow these cookies you will not be invited to participate in this survey.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (opens new window)

To opt out of being tracked by Google Analytics across all websites visit Google Optout

 

YouTube cookies

We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit You Tube embedding videos information page

 

ID: 3443, revised 12/07/2021
Print

What can you expect as a visitor to our website?

When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to various parts of the site.

We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source.

If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

ID: 3450, revised 12/07/2021
Print

Notify

Never miss a collection, payment or the latest news again with our Notify service!

Notification Email Text (SMS)
School Closures tick icon  
Council Tax e-Billing tick icon tick icon
Cleddau Bridge Status tick icon  
Press Releases tick icon  
Waste and Recycling Collection Reminders tick icon tick icon
Garden Waste Collection Reminders tick icon  
Choice Homes Housing List tick icon  
Property For Sale/To Let tick icon  
Council Tax Payment Reminders tick icon tick icon
Cashless Catering Low Balance Alerts tick icon tick icon
Housing Repairs  

To sign up for email and text notifications follow the simple steps below

  1. Login to My Account 
  2. Click on 'My Details' (drop down is by your username) and select 'My Notifications'
  3. Select as many notifications from the list as you’d like to receive.

Don’t forget to check we have the correct email and mobile number for you

  1. Login to My Account
  2. Click the 'My details' (drop down is by your username)
  3. Click 'My Contact Details' 
  4. Check/Edit/add your emails address and/or mobile number
  5. Click 'Save Changes' at the bottom of the page

* Add your mobile number to activate our SMS notification service


Frequently Asked Questions

Who will the email come from?
Emails will be sent from noreply@pembrokeshire.gov.uk so please make sure this is added to your safe list

Can I reply to these emails?
No, replies to this email address will not be picked up. If you need to email us please use the main email address enquiries@pembrokeshire.gov.uk

Can I opt out of receiving notifications?
Yes, simply log into My Account, click on ‘My Services’ and select ‘My Notifications’. Then turn off the notifications you no longer wish to receive.

Will I get charged to receive text messages?
No, the service is completely free for our customers to receive messages although the initial text you send to 'Notify' will be charged at your standard network rate.

Who will the text message come from?
The text message will come from PembsCC.

Can I respond to the text?
No, unfortunately we cannot accept replies to text messages sent from PembsCC.

What else will you use my details for?
Nothing! We will only use your email address and/or mobile number to send you the notifications you have requested. We never pass on your details to anyone else.

Why am I receiving texts about my housing repairs report?

As part of our service improvements, we want to make sure we keep you informed every step of the way. By sending you a text we can let you know

  • That your report has been received
  • Your reference number
  • The time and date we or one of our contractors will call at the property

We will also send you a reminder the day before your appointment to remind you that we will be calling, and a feedback form once the job is completed so you can tell us how we did

 How can I use SMS to find out about my bin collections?

Text BIN DAY to 07860064551 to return details on your next bin collection (this will return next collection date and items for collection)

Text CHRISTMAS WASTE COLLECTIONS to 07860064551 to check if you are affected by the Christmas & New Year’s collection changes.  (this will return a list of collection date changes but not a list of items for collection)

ID: 2753, revised 10/12/2021
Print

Enable TLS on Old Browsers

Our website now requires that you have TLS enabled in your web browser. If you are experiencing issues with the website you may need to enable TLS.

The best way to insure you have TLS enabled is to update your browser, current browsers generally have this setting enabled by default. If using Windows XP, an alternate browser to Internet Explorer will be rquired to use our website. 

If you are not sure which browser you are using you can check and explore alternatives at https://whatbrowser.org/.


To check whether you have this enabled on Internet Explorer:-

  • Select settings, this is represented by a cog in the top right.
  • Choose the 'Advanced' Tab.
  • Scroll down the list and you will see which versions of SSL and TLS you have enabled.

    TLS security Internet Explorer
ID: 2612, revised 04/03/2021
Print

Disclaimer Notice and Terms and Conditions of Use

DISCLAIMER NOTICE


The County Council of Pembrokeshire endeavours to maintain the accuracy and reliability of this web site, it does not however make any representations about the accuracy, reliability, completeness or suitability of the information, products, services and related graphics contained in this web site for any purpose. Pembrokeshire County Council, its employees, suppliers and other parties involved in creating and delivering this web site shall not be liable for any direct, indirect, incidental, special or consequential damages, loss or inconvenience caused by reliance on the contents of this web site or arising from the use of this web site.

 

TERMS AND CONDITIONS


Access to and use of this web site is provided by the County Council of Pembrokeshire subject to the following terms and conditions:

  1. Your use of this site constitutes your acceptance of these terms and conditions which take effect from the date that you first used the site. Pembrokeshire County Council reserve the right to change these terms and conditions at any time by posting any changes on line. Your continued use of this site after any changes have been posted constitutes your acceptance of the modified terms and conditions.

  2. Use of this web site is for your own personal and non-commercial use. Materials may not be copied, reproduced, republished, down-loaded, posted, broadcast or transmitted in any way except for your own personal and noncommercial home use. Any other use requires the prior written permission of the Council.

  3. You agree to use the site only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, or cause annoyance, inconvenience or needless anxiety to any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, defamatory or abusive or which may harass or cause distress, inconvenience, nuisance or menace to any person and the transmission of obscene, threatening or offensive content or disruption of normal flow of dialogue within this site.

  4. This web site contains links to other sites, which may not be operated by the Council. The Council is not responsible for the content of these sites and does not accept any liability that may arise in respect of the use of such sites.

  5. The Council endeavours to ensure that all information and material on this web site is correct and accurate but does not accept any liability for errors or omissions, neither does the Council warrant that the use of the site will be uninterrupted. The Council provides the material published on its web site on the basis that it disclaims all warranties in respect of such material, whether expressed or implied. The Council, its employees, its suppliers and the original providers of the material accepts no liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damage arising from the publication of the material on this web site or from the use of this web site.

  6. You acknowledge that all intellectual property rights including copyright and database rights in the Council's web site and its contents belong to or have been licensed to the Council who are otherwise used by the Council as permitted by applicable law.

  7. The Council has the right to edit, refuse to post or remove any material submitted or posted on this site. The Council is not responsible for neither does the Council accept any liability for any material posted on the site otherwise than by the Council. Any opinions, advice, statements, offers or other information expressed or made available by third parties on the Council's site are those of the third parties concerned. The Council neither endorses nor is responsible for the accuracy or the liability of any such third party material.

  8. These terms and conditions are governed by the laws of England and Wales. Any dispute arising ftom these terms and conditions shall be exclusively subject to the jurisdiction of the Courts of England and Wales.
  1. If you find anything on this web site that gives you cause for concern then please let us know.

  2. If you are dissatisfied with any part of this web site or with any of these terms and conditions of use, please discontinue use of the site immediately.

  3. If any of these terms and conditions should be determined to be illegal invalid or otherwise unenforceable, then to the extent which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from - this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
ID: 2531, revised 14/09/2017
Print

Online Service Privacy Notice

Visitors to our website

When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

Use of cookies by Pembrokeshire County Council

Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.

Strictly Necessary Cookies

1. The table below explains the cookies we use and why 

CookieNamePurpose
  ASP.NET_SessionId This cookie is essential and will be deleted when you close your browser.

COMS Content Management System

COMS_COOKIE
Values:
"Browser" = the type of browser you used last visit
"Connection" the type of data connection last used
"Language" the language set on your browser on the last visit
"IPAddress" the internet address of your last visit.

This is used to help the council count the number of visitors to each area of the site and whether people return to the site.  It is used to help plan the site and direct effort towards the areas that are popular.
This cookie is deleted after 24 hours.

  COMS_POLL
Values:
"PollID" - the reference numbers of the polls that you voted in
“Haskeys” - flag to indicate that the cookie is valid
This is used to record that you, or someone using your device, has voted in an online opinion poll on the web site. It is then checked when you access the site and the site will not offer you the opportunity to vote again.
This cookie is deleted after 30 days.
It does not record how you vote on any issue.
  COOKIEASSENT To record if a user has accepted the use of cookies on the Pembrokeshire County Council website.
  pcc_styleContrast
pcc_styleSize
These are used to change contrast to high visibility or muted contrast; or font size for accessibility reasons.
Google Analytics  _utma
 _utmb
 _utmc
 _utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Tribal Family Information System PESearchCookie Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing. No expiration set.
  PECompareCookie Used for storing IDs of Providers for the comparison functionality. No expiration set.
  PELanguageCookie Stores the language chosen by the user. Expires after 12 hours.
  PETestCookie Used to test if cookies are enabled in the browser. Created and deleted instantly.
WebOpac
Libraries System
CardId
Pin
Name
Institution
SITE
This cookie is used to log on automatically when the WebOpac session is started.
Customer satisfaction survey Socitm_include_me[x]
Socitm_exclude_me[x]
Socitm_include_alt[x]
These cookies are used to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable data.
If you disallow these cookies you will not be invited to participate in this survey.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (opens new window)

To opt out of being tracked by Google Analytics across all websites visit
http://tools.google.com/dlpage/gaoptout

YouTube cookies

We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page

2. People who call our Call Centre

When you call the Pembrokeshire County Council Contact Centre we collect essential information. We use this information to help improve its efficiency and effectiveness.
Please note, calls to our Contact Centre may be recorded for training purposes.

3. Links to other websites

This privacy notice does not cover the links, within this site, to other websites. We encourage you to read the privacy statements on the other websites you visit.

4. Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated September 2018

Departmental Fair Processing Notices

 

ID: 2532, revised 02/04/2019
Print