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Digital Services

New My Account: Make the Switch Today

My Account, our platform for all of our online services, has undergone a huge re-development

Make the Switch Today: Create a new My Account

You will need to create a new My Account as your existing My Account will not work

Here’s our handy ‘How to register’ video to guide you through:-


 Please note:

  • To make sure you are still able to receive your waste collection notifications you will need to sign up to the new My Account

  • Our new My Account allows easier access to your child/children’s cashless catering top up using a personalised dashboard

What can I expect from the new My Account?

From the outset it was decided that we needed a new development approach. Key to this was the involvement of our customers at each stage to ensure the new My Account release was tailored to our customer’s needs. We undertook a range of consultation asking both users and non-users to share their ideas and priorities with us.

The review was invaluable, and following this our Digital Services Team have been working hard developing a My Account – Online Council Account that is:

  •  Easy to use
  • Mobile friendly
  • Safe and secure
  • Able to offer a wide range of services that can be accessed online

Why should I register?

By registering, you can start your brand new online journey with us. You will have access to:

  • A personalised dashboard – where you can display your favourite/most used services
  • More geographical info (for your local area and across the County)
  •  A mobile compatible version of our online services
  • Easier ways to manage your payments, reports and requests

For help and support with the new My Account or to provide us with some feedback on your experience of using the new My Account please contact:

If you have any technical issues while using My Account please use the ‘report a bug’ form

ID: 7496, revised 01/04/2021