We would like to introduce you to Penfro our Pembrokeshire Chatbot
Is the information I give Penfro secure?
We have created a Privacy Notice to make sure that you stay in control of how your information is collected and retained.
So who is Penfro?
Penfro is like a virtual assistant that can communicate with you via our website and Facebook messenger service. Using artificial intelligence, Penfro learns from the questions people ask most often in order to develop quicker and better responses.
Reasons to try Penfro
Be patient with Penfro
Penfro is always learning, and has been programmed with some key information to start with, but the more you use Penfro the more opportunities there are for Penfro to learn and become better at answering your questions.
In order to help Penfro have a think about the way you might word your question. Try and use key words in your question when you can to help Penfro run a new search.
If Penfro isn’t able to answer your question, it will be passed directly to our Customer Service Centre Team.
Never miss a collection, payment or the latest news again with our Notify service!
|Council Tax e-Billing|
|Cleddau Bridge Status|
|Waste and Recycling Collection Reminders|
|Garden Waste Collection Reminders|
|Choice Homes Housing List|
|Property For Sale/To Let|
|Council Tax Payment Reminders|
|Cashless Catering Low Balance Alerts|
To sign up for email and text notifications follow the simple steps below
Don’t forget to check we have the correct email and mobile number for you
* Add your mobile number to activate our SMS notification service
Who will the email come from?
Emails will be sent from firstname.lastname@example.org so please make sure this is added to your safe list
Can I reply to these emails?
No, replies to this email address will not be picked up. If you need to email us please use the main email address email@example.com
Can I opt out of receiving notifications?
Yes, simply log into My Account, click on ‘My Services’ and select ‘My Notifications’. Then turn off the notifications you no longer wish to receive.
Will I get charged to receive text messages?
No, the service is completely free for our customers to receive messages although the initial text you send to 'Notify' will be charged at your standard network rate.
Who will the text message come from?
The text message will come from PembsCC.
Can I respond to the text?
No, unfortunately we cannot accept replies to text messages sent from PembsCC.
What else will you use my details for?
Nothing! We will only use your email address and/or mobile number to send you the notifications you have requested. We never pass on your details to anyone else.
Why am I receiving texts about my housing repairs report?
As part of our service improvements, we want to make sure we keep you informed every step of the way. By sending you a text we can let you know
We will also send you a reminder the day before your appointment to remind you that we will be calling, and a feedback form once the job is completed so you can tell us how we did
How can I use SMS to find out about my bin collections?
Text BIN DAY to 07860064551 to return details on your next bin collection (this will return next collection date and items for collection)
Text CHRISTMAS WASTE COLLECTIONS to 07860064551 to check if you are affected by the Christmas & New Year’s collection changes. (this will return a list of collection date changes but not a list of items for collection)
Our website now requires that you have TLS enabled in your web browser. If you are experiancing issues with the website you may need to enable TLS.
The best way to insure you have TLS enabled is to update your browser, current browsers generally have this setting enabled by default. If using Windows XP, an alternate browser to Internet Explorer will be rquired to use our website.
If you are not sure which browser you are using you can check and explore alternatives at https://whatbrowser.org/.
To check whether you have this enabled on Internet Explorer:-
The County Council of Pembrokeshire endeavours to maintain the accuracy and reliability of this web site, it does not however make any representations about the accuracy, reliability, completeness or suitability of the information, products, services and related graphics contained in this web site for any purpose. Pembrokeshire County Council, its employees, suppliers and other parties involved in creating and delivering this web site shall not be liable for any direct, indirect, incidental, special or consequential damages, loss or inconvenience caused by reliance on the contents of this web site or arising from the use of this web site.
TERMS AND CONDITIONS
Access to and use of this web site is provided by the County Council of Pembrokeshire subject to the following terms and conditions:
Visitors to our website
When you visit www.pembrokeshire.gov.uk we collect standard internet log information and details of your behaviour patterns while using our website. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify you. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally-identifying information from any source. If we do want to collect personally-identifiable information through our website, we will tell you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.
Cookies are small text files that are placed on the device you use to access the website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
You may delete and block all cookies from our sites, but this will mean that parts of the site will not work.
Strictly Necessary Cookies
1. The table below explains the cookies we use and why
|ASP.NET_SessionId||This cookie is essential and will be deleted when you close your browser.|
COMS Content Management System
This is used to help the council count the number of visitors to each area of the site and whether people return to the site. It is used to help plan the site and direct effort towards the areas that are popular.
"PollID" - the reference numbers of the polls that you voted in
“Haskeys” - flag to indicate that the cookie is valid
|This is used to record that you, or someone using your device, has voted in an online opinion poll on the web site. It is then checked when you access the site and the site will not offer you the opportunity to vote again.
This cookie is deleted after 30 days.
It does not record how you vote on any issue.
|These are used to change contrast to high visibility or muted contrast; or font size for accessibility reasons.|
|Google Analytics|| _utma
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.|
|Tribal Family Information System||PESearchCookie||Used for storing IDs of Providers returned in searches and selected for inclusion in Basket / Printing. No expiration set.|
|PECompareCookie||Used for storing IDs of Providers for the comparison functionality. No expiration set.|
|PELanguageCookie||Stores the language chosen by the user. Expires after 12 hours.|
|PETestCookie||Used to test if cookies are enabled in the browser. Created and deleted instantly.|
|This cookie is used to log on automatically when the WebOpac session is started.|
|Customer satisfaction survey||Socitm_include_me[x]
|These cookies are used to prevent customers being invited to participate multiple times in the same survey. They contain no personally identifiable data.
If you disallow these cookies you will not be invited to participate in this survey.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org (opens new window)
To opt out of being tracked by Google Analytics across all websites visit
We embed videos from our official YouTube channel using YouTube's privacy enhanced mode. This mode may set cookies on the device you use to access our websites once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube's embedding videos information page
2. People who call our Call Centre
When you call the Pembrokeshire County Council Contact Centre we collect essential information. We use this information to help improve its efficiency and effectiveness.
Please note, calls to our Contact Centre may be recorded for training purposes.
3. Links to other websites
This privacy notice does not cover the links, within this site, to other websites. We encourage you to read the privacy statements on the other websites you visit.
4. Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated September 2018