COVID-19: Any specific information relating to Pembrokeshire will be updated at www.pembrokeshire.gov.uk/coronavirus or How to apply for a Covid-19 test, gov.wales/apply-coronavirus-covid-19-test

Coronavirus Advice and Guidance

Waste and Recycling Services

We are working hard to provide the best possible service during the COVID-19 crisis. Waste and recycling crews are designated key workers, and we hope that you will support them as much as you are able during this difficult time.

The situation is challenging and can change quickly. It’s up to us all to help. Regular updates will be provided on the Council’s website and social media pages.

 Coronavirus: Waste & Recycling tips

Service Updates

Residual (Grey Bag) Collections (Operating as Normal)

Recycling Collections (Operating as Normal)

Waste and Recycling Centres (Opening with restrictions and booking system)

Recycling Points (Operating as Normal)

Garden Waste (Subscription Service) collections (Operating as Normal)

Absorbent Hygiene Products (Operating as Normal)

Trade Waste Recycling and Residual Collections (Operating as Normal)

Bulky Waste Collections (Restricted Service Operating)

Assisted collections 

 

Frequently Asked Questions

 Are there any changes to Kerbside Collections?

Are Waste and Recycling Centres Re-opening?

What can households do to help?

How should households place out waste and recycling for collection? 

Is it safe for collections to continue at this time?

How should households self isolating dispose of Personal Waste?

How do I get replacement recycling bags and containers?

What should we do with Garden Waste?

What do households do with Bulky Waste and Recycling?

Where can I find the latest information about Waste and Recycling Collections?

 

Residual (Grey Bag) Collections (Operating as Normal)

This is a priority collection service. Please put grey bags out for collection by 6:30am on your collection day, as per your collection calendar. Be aware that collection times may vary.

Public Health Wales has issued the following advice for disposal of personal waste during the coronavirus outbreak:

  • Personal waste (such as used tissues) and disposable cleaning cloths/ wipes should be placed securely within a disposable rubbish or plastic bag.
  • These bags should be placed into another second bag, tied securely and kept separate from other waste.
  • This should be put aside for at least 72 hours before being placed in your usual residual “grey” bags for collection.

Other household waste can be disposed of as normal.

If you are experiencing issues with your waste and recycling, due to the temporary closure of the Waste and Recycling Centre’s, or as a result of following the “Stay at Home” guidelines, please email wasteandrecycling@pembrokeshire.gov.uk and our team of Local Environment Advisors are on hand to answer any questions and provide solutions wherever we can.

Recycling Collections (Operating as Normal)

This is a priority collection service. Please put containers and bags out for collection by 6:30am as per your collection calendar. Be aware that collection times may vary.

This service includes the following items;

  • Food Waste (Green Caddy)
  • Mixed plastic and metal packaging and cartons (Red bag),
  • Paper (Blue Box)
  • Card, Cardboard and brown paper packaging (Blue Bag)
  • Glass Bottles and Jars (Green Box)
  • Orange bags (for properties which still remain on this service i.e. certain flats)

Recycling points (Operating as Normal)                       

Recycling points are still being serviced as normal, but households are requested not to make special visits to them, in line with government guidance, but to use them while undertaking an essential trip i.e. daily exercise or whilst shopping for basic necessities.

Recycling points are only for recycling such as plastic/cans, paper/card and glass jars and bottles. Please ensure all materials are placed inside the recycling banks/ containers.

Garden Waste (Subscription Service) collections (Operating as Normal)

Please put out your garden waste bin for collection for 6:30am as per your collection calendar. Be aware that collection times may vary.

The Garden Waste Collection service is currently running as normal for those who have already signed up, however due to capacity restrictions we are currently unable to accept any new sign ups. Please see the FAQ’s for more information on alterative options surrounding Garden Waste.

Absorbent Hygiene Products (Operating as Normal)

Please put out your purple bags for collection for 6:30am as normal as per your collection calendar. Be aware that collection times may vary. Continue to request replacement AHP sacks by emailing wasteandrecycling@pembrokeshire.gov.uk as normal.

Trade Waste Recycling and Residual Collections (Operating as Normal)

If you have any trade waste enquiries please contact tradewaste@pembrokeshire.gov.uk to speak to a member of the team.

Assisted collections

This form of collection is continuing for those who have applied and been accepted under the scheme. However, due to changes in staff, waste/recycling may be collected by a different crew and at a different time. Ensure containers are easily accessible and visible.

Frequently Asked Questions

1. Are there any changes to Kerbside Collections?

There have been no changes to the Waste and Recycling (Recycling, Food Waste, AHP, Residual, Trade and Garden Waste) kerbside collections at present, they are deemed essential services and we are doing everything in our power to continue to provide these collections for households and businesses across Pembrokeshire as normal whilst ensuring the health and wellbeing of our employees.

Our HOUSEHOLD WASTE AND RECYCLING COLLECTIONS are currently continuing as normal. You can find out more about collection arrangements for your property by typing your postcode into the Search for Your Bin Day box on our Waste and Recycling page or logging on to your My Account

If you are experiencing issues with your waste and recycling, due to the temporary closure of the Waste and Recycling Centre’s, or as a result of following the “Stay at Home” guidelines, please email wasteandrecycling@pembrokeshire.gov.uk and our team of Local Environment Advisors are on hand to answer any questions and provide solutions wherever we can.

Please do not burn household waste at home. This creates air pollution that could harm people nearby who may already have breathing difficulties due to COVID-19. There is also the danger that fires could get out of control. Fire services around the country are reporting an increase in callouts due to garden fires.

Please ensure your waste and recycling is out by 6.30am on the day of your collection. Sign up to email or text notifications surrounding Waste and Recycling Collections on our website via My Account

2. Are Waste and Recycling Centre’s re-opening?

On 8th May the First Minister of Welsh Government announced that he “proposed changing the regulations to allow local authorities to begin planning how to safely reopen… recycling centres”.

These regulations have now been changed and the Waste and Recycling Centres are able to open in a safe manner, for staff and the public, whilst ensuring social distancing guidelines are adhered to.

We have undertaken this on a phased basis over the last month, phase one was for households with a number of restrictions including the size of the vehicle and phase two is for larger vehicles, trailers and commercial/business waste.

All visitors will have to pre-book a slot and follow a number of restrictions and guidelines to ensure that social distancing is observed. This is to make sure that the facilities are used in a safe manner for staff and the public while remaining fair for all households in Pembrokeshire.

Slots can be booked at: www.pembrokeshire.gov.uk/waste-bookings

 

3. What can households do to help?

  • Minimise Waste.

Minimise the amount of rubbish, recycling and food waste you produce. Every bit we can reduce will make a real difference to maintaining a good service for everyone. Find tips for reducing food waste here: Love Food Hate Waste    

Wash, rinse and squash all containers before they are placed in the red bag.

  • Flatten and cut up Cardboard

We have had a large surge in the amount of cardboard being recycled by households so please make sure it has been cut up and flattened so it will fit in your blue bag and the compartment on the recycling vehicle. Also please be aware we’ve had to put an extra cardboard lorry on to support the crews to ensure the rounds are completed during this time.                       

  • Sort your waste and recycling correctly

Please continue to sort and recycle your waste as normal, including rinsing your empty glass, plastic and can items, and placing them into the correct bags/bins/boxes/caddies.

Sorting and recycling your waste correctly is particularly crucial at this time, as it will limit the amount of time our workers must spend sorting any misplaced waste, which will prevent the spread of the virus.

For more information about what you can and can’t recycle, visit: A-Z of recycling

  • Keep containers clean.

Clean the handles and lids of your containers and bags before and after they have been emptied. Please handle your waste, recycling and all containers with care and wash your hands thoroughly after handling.

  • Please keep your distance.

Our collection operatives are key essential workers and we need to keep them safe, please keep your distance and observe the 2 metre social distancing guidelines at all times.

  • Show your support.

Our team are working hard to deliver a service under a lot of pressure, please be patient with our team during these difficult times. Please continue to show your support for our crews and follow the guidance.

Thank you and Stay Safe.

4. How should households place out waste and recycling for collection?

On your correct collection day, please ensure the containers and bags are out by 6.30am, they can be placed out the evening before.

Please handle your containers with care and wash your hands thoroughly after use.

Also please clean the handles and lids of your containers and bags before and after they have been emptied. Put wipes, cloths, gloves etc. used for cleaning into the general waste.

5. Is it safe for collections to continue at this time?

The safety of both our staff and residents is our highest concern particularly at this time of crisis. We are following government and waste industry guidelines regarding safe working practices for our staff and crews have been provided with the relevant PPE. We have carried out assessments relating to the potential risks for each service and are reviewing these regularly. We have briefed all our staff on these procedures to ensure their and the public’s safety.

When putting out your waste and recycling bags, bins, boxes and caddies, there are a few things you can do to ensure you’re doing this as safely as possible:

  • If you’re self-isolating and feeling unwell, double-bag your personal waste (such as tissues) and put aside for at least 72 hours (3 days) before putting them out for collection.
  • Do not put tissues into your recycling, as they cannot be recycled.
  • Disinfect your bag, bin, box and caddy handles before and after you touch them.
  • Put out your bags, bins, boxes and caddies the evening before your collection is due, as collection times may change during this period.
  • Keep your distance when our workers are collecting your waste and recycling and adhere to social distancing guidelines.
  • Disinfect you bag, bin, box and caddy handles again, before and after collection.
  • Wash your hands thoroughly after handling and disinfecting your bags, bins, boxes and caddies.
  • Put wipes, cloths, gloves, etc. used for cleaning your bags, bins, boxes and caddies into your non-recyclable waste grey bag, as these can’t be recycled.

Your collections staff are key workers, please keep them safe.

 

6. How should households self isolating dispose of Personal Waste?

If you’re self-isolating or feeling ill, put any potentially infected items, like used tissues or cleaning cloths, into separate plastic bags and double bag them.

Public Health Wales has issued the following advice for disposal of personal waste during the coronavirus outbreak:

  • Personal waste (such as used tissues) and disposable cleaning cloths/ wipes should be placed securely within a disposable rubbish or plastic bag.
  • These bags should be placed into another second bag, tied securely and kept separate from other waste.
  • This should be put aside for at least 72 hours before being placed in your usual residual “grey” bags for collection.

Other household waste can be disposed of as normal and Personal Waste must not be put into recycling.

7. How do I get replacement recycling bags and containers?

Whilst are distribution points are closed if you need any replacement recycling containers they can be order via “My Account” or additional food waste bags can be requested by placing a note on top of your food waste caddy on collection days.

Please be patient with us as we do our best to get these to you as soon as possible.

8. What should we do with Garden Waste?

The Garden Waste Collection service is currently running as normal for those who have already signed up, however due to capacity restrictions we are currently unable to accept any new sign ups.

In the meantime, there are a number of options for households

  • Home compost. For advice on home composting can be found at: Composting at Home  
  • Leave grass cuttings on the lawn where they will mulch down to provide nutrients.
  • Leave areas of grass uncut during this time (the wildlife will love this!).

9. What do households do with Bulky Waste and Recycling?

With Waste and Recycling Centre’s only opening for essential usage please avoid doing any big clear outs at home or undertaking any DIY or garden projects which are likely to generate large amounts of waste.

If you have items you would normally dispose of at a Waste and Recycling Centre you will be able to book a slot to visit a facility once they reopen on 26th May, however there are a number of new guidelines in place to keep both staff and the public safe at this time. These include restrictions in vehicles, only one person is permitted to exit the vehicle to unload the waste and recycling and staff are unable to help unload or carry any items, therefore only bring materials which you can unload and place in the correct container safety by yourself.

Another option is the Bulky Household Waste Collections, this service is now restarting but on a restricted basis. Requests for this service can be made by completing a Bulky Household Waste Collection Form via 'My Account' your online Council account.

 If you are planning on using commercial waste operators to take your waste away, you must ensure they are authorised to carry out these collections.

 

10. Where can I find the latest information about Waste and Recycling Collections?

  • Please check this website regularly as the situation is changing rapidly.
  • Sign up to email or text message notifications via My Account
  • Check Pembrokeshire County Council’s Facebook and Twitter Accounts
  • Call 01437 764551

 

ID: 6325, revised 11/11/2020