COVID-19: Any specific information relating to Pembrokeshire will be updated at www.pembrokeshire.gov.uk/coronavirus

Coronavirus Advice and Guidance

Waste and Recycling Centres Re-open

Our six Waste and Recycling Centres (WRCs) will re-open on Tuesday, 26th May, for essential use only with a booking system and under strict new guidelines.

All visitors will have to pre-book a slot and follow a number of restrictions and guidelines to ensure that social distancing is observed. Anyone who hasn’t booked a slot will be turned away.

This is to make sure that the facilities are used in a safe manner for staff and the public while remaining fair for all households in Pembrokeshire.

WRC Bookings

Initially the first two weeks of slots will be opened and this will continue on a two-weekly rolling basis. Pembrokeshire households will be able to book one 15 minute slot within a 14 day timeframe and slots will need to be booked a minimum of 48 hours in advance.

New Guidelines for Waste and Recycling Centre’s

  • Do not visit a WRC if you or anyone in your household has COVID 19 symptoms – you will not be permitted on site.
  • Anyone shielding must not put themselves at risk by visiting the WRCs. The same applies to other vulnerable people.
  • WRCs will be open to Pembrokeshire householders ONLY. Initially no commercial users will be allowed on site and are asked to use private waste disposal companies at this time.
  • Only cars and small vans will be permitted on site - no high sided vehicles, large vans (i.e. transits or equivalent) or trailers at this time. See vehicle guidance for further details
  • Only households who have a pre-booked a 15 minute slot will be permitted on site. Anyone who hasn’t booked a slot will be turned away.
  • Slots will need to be booked at least 48 hours in advance.
  • Only ONE visit per household to any site within a 14-day period to enable more households to access the facilities.
  • There will be a strict 15-minute slot per vehicle to dispose of items in the correct containers. Therefore please sort all waste and recycling into the different material types before arriving at the site to help keep your visit short.
  • Vehicles should arrive no more than 15 minutes before their booked time slot (to avoid traffic queues on the highway).
  • Please display ID (eg driving licence / utility bill) in the windscreen for staff to view and verify the booking.
  • A maximum number of vehicles will be allowed on a site at any one time (staff will monitor this). This number will be kept under review.
  • Only ONE person may exit the vehicle to unload the waste and recycling. Staff are unable to help unload or carry any items, therefore householders need to ensure that this person is able to safely unload items from the vehicle and place them in the correct container.
  • Strict social distancing rules will be in place at all times. Householders must observe two-metre social distancing on the site and only one user will be able to access each skip or container at a time.
  • Only bring items that can’t be stored safely at home or cannot be collected through your kerbside waste and recycling collections
  • We are unable to accept tyres at this moment in time, due to the current closure of the recycling companies company as a result of COVID-19. Please store these items at home safely until this service resumes.
  • Remember to wash your hands thoroughly before and after visiting the site. 
  • Please be patient and follow instructions on site. For the benefit and welfare of everyone, any users not following instructions or abusive to staff will be instructed to leave the site and further action taken if necessary.

Waste and Recycling Centre Plans

A plan of each Waste and Recycling Centre in Pembrokeshire has been produced to help households sort their waste and recycling in advance of their booked visit to site.

 

Frequently Asked Questions

 

Why did Waste and Recycling Centres (WRCs) close?

Why have WRCs now opened?

Who can use the WRCs?

A person in my house has symptoms of Covid 19, can I still go to a Waste & Recycling Centre?

How do I book a slot?

What happens if I turn up without a slot?

What if there are no slots available for my usual site?

What vehicles are allowed on site?

What do I do when I arrive at the WRC?

What do I do whilst on site?

What should I do with my bulky household items?

I am a commercial user (i.e. small business) what should I do with my waste whilst I cannot use the WRCs?

 

 

Why did Waste and Recycling Centres (WRCs) close?

Our Waste and Recycling Centres were closed on the 24th March in accordance with Government Guidelines to “Stay at Home”, as visits to these facilities were not deemed to be an essential reason for travel.

Why have WRCs now opened?

On 8th May the First Minister of Welsh Government announced that he “proposed changing the regulations to allow local authorities to begin planning how to safely reopen… recycling centres”.

These regulations have now been changed and the Waste and Recycling Centres are able to open in a safe manner, for staff and the public, whilst ensuring social distancing guidelines are adhered to.

Who can use the WRCs?

Waste and recycling centres will be open to Pembrokeshire householders ONLY, and only those with pre booked slots. Initially no commercial users will be allowed on site and are asked to use alternative disposal options, more information can be found below in question 13.

You should only go if it is essential. This means that you can only bring items that can’t be stored safely at home or cannot be collected through your kerbside waste and recycling scheme.

A person in my house has symptoms of Covid 19, can I still go to a Waste & Recycling Centre?

No, do not go if anyone in your household has symptoms or is shielding from Covid -19.

How do I book a slot?

The booking system will open on Wednesday 20th May and slots can be booked online at www.pembrokeshire.gov.uk/waste-bookings  or via the contact centre for those without access to the internet (01437 764551)

Initially two weeks worth of slots will be opened and this will continue on a two-weekly rolling basis, and slots will need to be booked at least 48 hours in advance.

Households will be required to select the WRC they wish to visit, date and time for the slot. Please be patient during this time, as we have limited slots available. For this reason the slots are only available to Pembrokeshire households not commercial users. Households will only be permitted to book one slot within a 14 day period.

Households will be required to provide name, address, vehicle registration and contact details and agree to a number of conditions during the booking process.

Only cars and small vans will be permitted on site - no high-sided vehicles, large vans (i.e. transits or equivalent) or trailers at this time.

Each slot will be no longer than 15 minute per vehicle.  Please sort all waste and recycling into the different material types before arriving at the site, so you can dispose of items in the correct containers and keep your visit to within the 15 minutes allowed.  

Vehicles should arrive no more than 15 minutes before their booked time slot (to avoid traffic queues on the highway).

What happens if I turn up without a slot?

Only households who have a pre booked a 15 minute slot will be permitted on to site. Anyone who hasn’t booked a slot will be turned away.

What if there are no slots available for my usual site?

Initially the first two weeks worth of slots will be opened and this will continue on a two-weekly rolling basis. Households will be able to select which site they wish to visit therefore if your closest site is fully booked look to see if your second closest has a slot available and so on.   Waste and Recycling Centres - Location Map.

If all slots are fully booked due to demand we apologise about this but these restrictions have been put in place to ensure social distancing is adhered to and the sites are operated in a safe manner for staff and users. We are constantly reviewing these procedures to see how the number of slots available can be increased and with a two-weekly rolling booking system more slots will become available.

Please store your waste safely until you are able to visit the Waste and Recycling Centres.

Every household in Pembrokeshire has a legal responsibility to dispose of its rubbish in the appropriate manner.

You must not dispose of household waste in a way that will cause pollution or harm people’s health. This includes burning it - burning household waste is an offence, liable to prosecution.

Fly-tipping is a crime. Leaving items on the street or in parks, woodlands and fields is fly-tipping. This is a crime and could mean a fixed penalties of £350. If you have your rubbish removed by a third party and it ends up being fly-tipped, you could be held responsible and fined.

Remember if decide to have your waste removed by a commercial waste operator:

  •  Always ask to see an up-to-date and valid upper tier waste carrier’s certificate and do not use waste contractors who won't show you an original certificate.
  • Keep a record of the waste carrier's details in case they fly-tip your waste and it is traced back to you e.g. a copy of their waste carrier’s certificate, a receipt which includes the business details of the registered operator, the make, model, colour and registration number of the vehicle taking your waste away.

What vehicles are allowed on site?

Only cars and small vans will be permitted on site - no high-sided vehicles, large vans (i.e. transits or equivalent) or trailers at this time. This is to ensure that all households are able to adhere to the 15 minute maximum time allowed on site.  This restriction as with all guidelines and restrictions will continue to be monitored, reviewed and when possible improved while ensuring the sites can operate in a safe manner for staff and the public. See vehicle guidance for further information

What do I do when I arrive at the WRC?

Please sort all your waste and recycling into the different material types before arriving at the site and pack your vehicle correctly, so you can access these items in the correct order. Maps of the WRCs container order are available online to help keep your visit short and within the allocated timeslot.

Vehicles should arrive no more than 15 minutes before their booked time slot, this is to avoid traffic queues on the highway. Remember only cars and small vans will be permitted on site - no high-sided vehicles, large vans (i.e. transits or equivalent) or trailers at this time.

Please display your ID (such as a driving licence or utility bill) in the windscreen for staff to view and verify the booking.

Once your booking has been verified you will be directed to proceed to the holding area until it is your turn to enter the disposal area. Please be patient during this time and follow the signage and directions from our staff on site.

What do I do whilst on site?

Traffic and pedestrian management procedures are in place and users are asked to follow all instructions outlined by signage and staff.

Strict social distancing rules are in place at all times. Users must observe two-metre social distancing on the site and only one user will be able to access each skip or container at a time.

Only ONE person may exit the vehicle to unload the waste and recycling. Staff are unable to help unload or carry any items, therefore householders need to ensure that this person is able to safely unload items from the vehicle and place them in the correct container.

Each slot will be no longer than 15 minute per vehicle.  Please sort all waste and recycling into the different material types before arriving at the site, so you can dispose of items in the correct containers and keep your visit to within the 15 minutes allowed. 

Remember to wash your hands thoroughly before and after visiting the site and follow usual COVID-19 hygiene guidance. 

Please be patient and follow instructions on site. For the benefit and welfare of everyone, any users not following instructions or being abusive to staff will be instructed to leave the site and potentially banned from future use of the WRCs.

What waste and recycling items can I bring to site?

The WRCs have opened for essential use only therefore only bring items that can’t be stored safely at home or cannot be collected through your kerbside waste and recycling  scheme.

We are unable to accept tyres at this moment in time, due to the current closure of the recycling off-takers as a result of COVID-19. Please store these items at home safely until this service resumes.

Only ONE person may exit the vehicle to unload the waste and recycling. Staff are unable to help unload or carry any items, therefore householders need to ensure that this person is able to safely unload items from the vehicle and place them in the correct container.

What should I do with my bulky household items?

Bulky waste collections are also restarting, If you have unwanted large household furniture or appliances such as beds, fridges and sofa and are unable to safely store these items at your home, then you can arrange for a bulky household waste collection.

The collection of bulky household items is undertaken on our behalf by Frame, a local charitable organisation.

Requests for this service can be made by completing a Bulky Household Waste Collection Form 

The charge for a collection of household items is £20 for 10 items or less.  Please note a 3-piece suite would be classed as three items, and  a table and four chairs would be classed as five items. We are currently unable to collect any heavy items, which would require more than two people to move i.e. pianos etc. 

When requesting this service, please state the items to be collected, as only specified items will be removed. Once we have received your request it will be sent to Frame who will contract the household to arrange the collection, the items will only be collected from outside the property and please do not place these items out for collection until instructed to by FRAME.

I am a commercial user (i.e. small business) what should I do with my waste whilst I cannot use the WRCs?

During this time only Pembrokeshire households are able to book to use the WRCs and commercial users / business are asked to continue to dispose there waste alternative options either through PCC’s Trade Waste agreement for kerbside collections, through other licenced waste collection providers or through licenced waste operators.  

For more information on our trade waste service or to set up a trade waste agreement with PCC please visit Trade Waste or email tradewaste@pembrokeshire.gov.uk

Under the Environmental Protection Act, any waste produced in the course of a business is regulated by law. A legal ‘Duty of Care’ for waste applies to all businesses large or small and if you fail to comply with this Duty it could result in your business being prosecuted and heavily fined.

This means the waste needs to be kept secure and tidy and passed to authorised persons only for disposal. The authorised person used will provide a waste transfer note describing the waste being collected and the details of waste operators designated disposal/transfer point. Keep these notes for at least two years to prove you are disposing of your waste correctly.

If you do not, you could be issued with a fixed penalty notice and/or court action. If you do not use an authorised person and they dispose of your waste inappropriately, you too could face enforcement action.

Business will need to ensure they have a legal duty of care (DOC) and ensure whoever is taking their waste is authorised to do so. They are able to check if anyone taking their waste is a registered waste carrier by looking on Natural Resources Wales

If for any reason your business is having difficulties with storage or disposal please contact:

tradewaste@pembrokeshire.gov.uk

 

ID: 6443, revised 22/05/2020