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Coronavirus Advice and Guidance

Self-Isolation Payments

If you have been contacted by NHS Wales Test, Trace, Protect Service (TTP) on or after the 23rd October 2020 and have been told to self-isolate, you may be entitled to Financial Support.

NHS Covid-19 APP – extension of the scheme effective from the 1st February 2021.

From the 1 February 2021 the scheme has been extended and if you have the NHS Covid-19 App installed on your phone and are informed to self-isolate, as you may have been in contact with someone who tests positive for COVID-19, you may now also qualify for support.

These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this payment to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.

Self-Assessment payments are taxable. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.

All applicants will need to provide written confirmation from their employer that they did not work during this period.  You will also need to confirm that you cannot work from home and that you are experiencing a loss of income and suffering financial hardship. If you are self-employed, you will have to provide a statement to this effect.

If you are informed via an app notification, you must provide a screenshot shown below. If you are unable or don’t provide this screenshot, your application will not be considered.

Example of the necessary Screenshot:



There are 2 types of payment, a Self-Isolation Support Payment and a Self-Isolation Discretionary Payment detailed below:-

Self-Isolation Support Payment 

For people who have been told to self-isolate and who satisfy the conditions laid down by Welsh Government.

If you meet all of the eligibility criteria listed below, you are entitled to an Isolation Payment of £500

  • You have been told by Test, Trace, Protect service (TTP) on or after 23 October 2020 to stay at home and self-isolate by TTP either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive or
  • are a parent or carer of a child who has been asked to self-isolate either through TTP or by their school, childcare setting or further education college (more detail in section on Parents and Carers); Please note: parents of children who have been notified through the App to self-isolate are not eligible for a payment. Evidence is required from the educational setting confirming that the child has been asked to self-isolate, OR;
  • From the 1st February 2021 have been notified by the NHS COVID-19 App to self-isolate because they have recently been in close contact with someone who has tested positive and this requirement can be individually verified;

The applicant must also be:

  • employed or self-employed AND
  • cannot work from home and will lose income as a result AND
  • You or your partner are currently receiving at least one of the following benefits:
  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Job Seekers Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit


Self-Isolation Discretionary Payment

For people in exceptional circumstances who:

  • Have been told to self-isolate by TTP or from the 1st February 2021 been contacted by  NHS COVID-19 APP AND
  • Meet the basic conditions for a payment to be awarded BUT
  • Do not receive one of the benefits that make them eligible for a payment

Welsh Government have provided examples of when a local authority should award a discretionary payment:

In exceptional circumstances, you may be eligible for a £500 Discretionary Payment if you meet all of the above eligibility criteria but:

  • You do not currently receive one of the benefits listed and
  • You will face financial hardship as a result of not being able to work while you are self-isolating.

Welsh Government have provided examples of when they consider a discretionary payment could be made:

  • People with No Recourse to Public Funds (NRPF)
  • People with an income below £500/week (Net) 
  • People in receipt of Statutory Sick Pay or less

When should you apply for a payment?

For isolation periods that start before 1 February 2021, eligible individuals can make a claim up to 14 days after their isolation period has ended.

For isolation periods that start on or after 1February 2021, eligible individuals can make a claim up to 21 days after their isolation period has ended. For example, if someone was told to self-isolate on 1 February until 10 February, they would have until 3 March to make a claim.

In both cases local authorities should not accept applications after these time limits expire.

How to Apply

Applicants will complete the online form (or a telephone application for those without internet access) and provide:

  •  Their name and address;
  • confirmation of the date instructed to self-isolate;
  • notification from a school / childcare setting / further education college asking a child to self-isolate;
  • proof of receipt of one of the qualifying benefits;
  • their National Insurance number;
  • a personal or joint bank statement (as a basic up-front fraud check); and
  • proof of employment or, if they are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact;

For applications from NHS COVID-19 App users, applicants will need to provide:

  •  A screenshot from the NHS COVID-19-App as evidence they have received a notification to self-isolate;
  • Confirmation of loss of income from the applicant’s employer; or
  • Self-declaration from applicants who are self-employed.

If you are having problems filling in the application form, please contact us by e-mail or telephone and we will be able to help you with the form.


Telephone: 01437 764551

Care Workers

Care workers who are required to stay off work due to actual or suspected Covid-19 or who are required to self-isolate may be able to apply to the Welsh Government’s Statutory Sick Pay (SSP) Enhancement scheme, which was launched on 1 November 2020 and will run until 31 March 2021. This scheme applies only to social care workers. Guidance on that scheme can be found at Covid 19 Statutory Sick Pay Enhancement Scheme  

Please note: Care workers will not be able to apply to both schemes for the same period of isolation and will need to choose which payment to claim. Depending on their personal circumstances, they will need to decide which scheme will be more appropriate. Cross checks will be made by the Council to ensure duplicate payments for the same period of isolation are not made.

Can I apply on behalf of someone else if they are too ill to do it themselves?

Yes. However, the £500 must be paid into a bank account in the name of the person for whom the application is being made.

For example, if someone applied on behalf of a parent who is too ill to do it themselves, the payment would be made into the parent’s bank account. Evidence to confirm the details of the bank account will be required and the person making the application will need to provide some personal details. Both measures are in place to prevent fraud.

Applications from members of the same household 

People in the same household MUST each make an individual application to receive the payment, if they meet the eligibility criteria.

How many times can a person apply for a £500 payment?

Some people could be asked to self-isolate by TTP more than once but there is a cap on the number of payments under this scheme:

  • One payment where a person is found to have coronavirus themselves

AND up to a further

  • Two payments per person when they are identified as a close contact of someone with the virus.

In every case, no payment can be made unless you have been told to self-isolate by TTP or from the 1st February 2021 the NHS APP. The Council will check that this has happened.

Close contacts can claim twice (if they are told to self-isolate more than once), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.

For example, if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap.

However, they would be allowed to claim for a second period of self-isolation if it began after the first period had ended on 14 November.

More detailed information about the scheme can be found at: Self Isolation Support Scheme 

When will the payment be made?

We aim to make a decision about whether you can be given a payment within 7 days of receiving your completed application (which must include the supporting evidence that is needed) and then make a payment soon after that.

Post Payment Checks

The Council is administering this scheme on behalf of Welsh Government and is obliged to undertake post payment checks. In cases where loss of income/earnings has not occurred, the self-isolation payment will be recovered in full from the Applicant.

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Privacy Notice: Self Isolation Payments

Welsh Government: Privacy notice for self-isolation support scheme


ID: 7152, revised 14/04/2021