If you have been contacted by NHS Wales Test, Trace, Protect Service (TTP) on or after the 23rd October 2020 and have been told to self-isolate, you may be entitled to Financial Support.
NHS Covid-19 APP – extension of the scheme effective from the 1st February 2021.
From the 1 February 2021 the scheme has been extended and if you have the NHS Covid-19 App installed on your phone and are informed to self-isolate, as you may have been in contact with someone who tests positive for COVID-19, you may now also qualify for support.
These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus. They are also designed to encourage individuals who are eligible for this payment to get tested if they have symptoms. This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.
Self-Assessment payments are taxable. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.
All applicants will need to provide written confirmation from their employer that they did not work during this period. You will also need to confirm that you cannot work from home and that you are experiencing a loss of income and suffering financial hardship. If you are self-employed, you will have to provide a statement to this effect.
If you are informed via an app notification, you must provide a screenshot shown below. If you are unable or don’t provide this screenshot, your application will not be considered.
Example of the necessary Screenshot:
There are 2 types of payment, a Self-Isolation Support Payment and a Self-Isolation Discretionary Payment detailed below:-
For people who have been told to self-isolate and who satisfy the conditions laid down by Welsh Government.
If you meet all of the eligibility criteria listed below, you are entitled to an Isolation Payment of £500
The applicant must also be:
For people in exceptional circumstances who:
Welsh Government have provided examples of when a local authority should award a discretionary payment:
In exceptional circumstances, you may be eligible for a £500 Discretionary Payment if you meet all of the above eligibility criteria but:
Welsh Government have provided examples of when they consider a discretionary payment could be made:
For isolation periods that start before 1 February 2021, eligible individuals can make a claim up to 14 days after their isolation period has ended.
For isolation periods that start on or after 1February 2021, eligible individuals can make a claim up to 21 days after their isolation period has ended. For example, if someone was told to self-isolate on 1 February until 10 February, they would have until 3 March to make a claim.
In both cases local authorities should not accept applications after these time limits expire.
Applicants will complete the online form (or a telephone application for those without internet access) and provide:
For applications from NHS COVID-19 App users, applicants will need to provide:
If you are having problems filling in the application form, please contact us by e-mail or telephone and we will be able to help you with the form.
Telephone: 01437 764551
Care workers who are required to stay off work due to actual or suspected Covid-19 or who are required to self-isolate may be able to apply to the Welsh Government’s Statutory Sick Pay (SSP) Enhancement scheme, which was launched on 1 November 2020 and will run until 31 March 2021. This scheme applies only to social care workers. Guidance on that scheme can be found at Covid 19 Statutory Sick Pay Enhancement Scheme
Please note: Care workers will not be able to apply to both schemes for the same period of isolation and will need to choose which payment to claim. Depending on their personal circumstances, they will need to decide which scheme will be more appropriate. Cross checks will be made by the Council to ensure duplicate payments for the same period of isolation are not made.
Yes. However, the £500 must be paid into a bank account in the name of the person for whom the application is being made.
For example, if someone applied on behalf of a parent who is too ill to do it themselves, the payment would be made into the parent’s bank account. Evidence to confirm the details of the bank account will be required and the person making the application will need to provide some personal details. Both measures are in place to prevent fraud.
People in the same household MUST each make an individual application to receive the payment, if they meet the eligibility criteria.
Some people could be asked to self-isolate by TTP more than once but there is a cap on the number of payments under this scheme:
AND up to a further
In every case, no payment can be made unless you have been told to self-isolate by TTP or from the 1st February 2021 the NHS APP. The Council will check that this has happened.
Close contacts can claim twice (if they are told to self-isolate more than once), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.
For example, if someone claims for a period of self-isolation lasting from 1 November to 14 November and then claims again for a second period of self-isolation beginning on 10 November, they would only be allowed to claim once, because the two periods overlap.
However, they would be allowed to claim for a second period of self-isolation if it began after the first period had ended on 14 November.
More detailed information about the scheme can be found at: Self Isolation Support Scheme
We aim to make a decision about whether you can be given a payment within 7 days of receiving your completed application (which must include the supporting evidence that is needed) and then make a payment soon after that.
The Council is administering this scheme on behalf of Welsh Government and is obliged to undertake post payment checks. In cases where loss of income/earnings has not occurred, the self-isolation payment will be recovered in full from the Applicant.
Privacy Notice: Self Isolation Payments
Welsh Government: Privacy notice for self-isolation support scheme