If you have a complaint about a service (other than Complaints relating to Schools or Complaints relating to Freedom of Information) that you have received or belief you should receive, then please follow the steps outlined below:
Most problems can be quickly sorted out in this informal way
If you are dissatisfied with the outcome of the Informal Stage, please inform the relevant designated Contact Officer of the reasons for your dissatisfaction and what your desired outcome would be.
We hope our complaints procedure will help resolve any problems you may have with the way our services are provided
What can I do if I want to complain further?
Our experience is that the majority of complaints can be resolved internally through our own complaints procedure. However, you are within your rights to approach the Public Service Ombudsman for Wales (the Ombudsman) at any stage during the process.
The Ombudsman is an independent organisation appointed by the Welsh Government to look into complaints of maladministration (bad practice) against public services. They will usually want to know if your complaint has been considered under the Council's Complaints Policy first, before starting an investigation.
So please try our complaints procedure first
The address for the Ombudsman is:
Public Service Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed, Bridgend, CF35 5LJ
0845 6010987 (calls charged at local rate)