Any member of the public, including a child, who has received, or was entitled to receive a service from Social Services, may make a complaint.
You may make a complaint on behalf of someone else, where that person:
This Social Care Complaints and Compliments Factsheet explains how the Council will work with our Customers to resolve complaints. Guidance from the Welsh Government tells us how we must do this. The Social Services Complaints and Compliments Policy provides further information and guidance.
For enquiries, please contact:
Amanda Davies on 01437 77 5503 or Jackie Thomas on 01437 776384
The curent and previous Annual Social Services Complaints and Compliments Reports are available to view.
Social Services Complaints and Compliments Report 2015-16