Pembrokeshire County Council is committed to providing high quality services and it is only by listening to our customers that we can find out how well we are doing. The Council has adopted a revised Complaints Policy which establishes the procedure whereby concerns and complaints can be impartially reviewed and resolved. We are proud that in excess of 75% of all complaints are resolved at the Informal stage.

Corporate Factsheet - Complaints, Compliments & Comments help us to improve our Services


The curent and previous Annual Social Services Complaints and Compliments Reports are available to view.

Social Services Complaints and Compliments Report 2015-16  

Social Services Complaints and Compliments Report 2016-17


Unacceptable Actions by Complainants

The Unacceptable Actions by Complainants Policy explains what the Council considers to be unacceptable actions from customers making a complaint and, how the Council will communicate with these customers.


ID: 489, revised 20/07/2018