For complaints about personnel, marketing, policy/corporate planning, elections, customer contact services, reception, tourist information centres, information technology/e-government, registrars, legal services and committe support. Your contact is:
Nicky Edwards
Tel: (01437) 775856
E-mail: nicky.edwards@pembrokeshire.gov.uk
For complaints about libraries, museums, archives, the arts. Your contact is:
James Thornley, Cultural Services ICT Manager
Tel: (01437) 776083
E-mail: james.thornley@pembrokeshire.gov.uk
For complaints about adult education, community education, special needs education, youth services, admissions and statementing, sports development and catering. Your contact is:
Lyn Herde
Tel: 07920 702413
E-mail: lyn.herde@pembrokeshire.gov.uk
N.B. Issues concerning schools must follow the Schools General Complaints Procedure.
For complaints about benefits, council tax, council house rents, business rates, payroll and creditor payments. Your contact is:
Paul Ashley-Jones, Head of Procurement and Creditors
Tel: (01437) 776349
E-mail: paul.ashley-jones@pembrokeshire.gov.uk
For complaints about council house allocation, private sector housing and grants, tenancy management, sheltered housing, homelessness and housing options. Your contacts are:
Katie Mullins and Nia Davies, Customer Liaison Officers (Housing)
Tel: (01437) 776556
E-mail: HousingCLO@pembrokeshire.gov.uk
(For Council House repairs see Maintenance and Environmental Services)
For complaints about tourism, leisure centres, student awards, harbours and beaches. Your contact is: /p>
Gary Nicholas, Leisure Services Officer
Tel: (01437) 776005
E-mail: gary.nicholas@pembrokeshire.gov.uk
For complaints about council house repairs, street cleaning, litter collection, drainage and the maintenance of: buildings, highways, public toilets, street lighting, parks, gardens and play areas, refuse (including trade waste), recycling and civic amenity sites. Your contact is:
Sandra Davies, Waste Operations Assistant
Tel: (01437) 775935
E-mail: sandra.davies@pembrokeshire.gov.uk
For complaints about planning, Development Plan, conservation, building control. Your contact is:
Michelle Webber, Sustainability Appraisal Officer
Tel: (01437) 776503
E-mail: michelle.webber@pembrokeshire.gov.uk
For complaints about property management and review, county farms, markets, Haverfordwest airport, Tenby and Fishguard Harbours. Your contact is:
Jo Collis, Property Review Systems Administrator
Tel: (01437) 776517
E-mail: jo.collis@pembrokeshire.gov.uk
For complaints about environmental health, food safety/standards, licensing, pollution control, pest control, dog control, animal health and welfare, trading standards, community safety. Your contact is:
Lisa Paines
Tel: (01437) 776197
E-mail: lisa.paines@pembrokeshire.gov.uk
For complaints about economic development, regeneration projects, European issues, tourism development, community regeneration, Bridge Innovation Centre. Your contact is:
Alan Turner, Tourism, Marketing and Development Manager
Tel: (01437) 775517
E-mail: alan.turner@pembrokeshire.gov.uk
For complaints about services for the elderly, children and families, mental health services, physical disabilities, learning disabilities, fostering and adoption. Your contacts are:
Amanda Davies, Social Services Complaints Officer
Tel: (01437) 775503
E-mail: amanda.davies@pembrokeshire.gov.uk
For complaints about highways, sewers, transportation, parks, car parks, cemeteries/crematorium, road safety, coastal protection, architecture, engineering, emergency planning and abandoned vehicles. Your contact is:
Shaun Griffiths, Corporate Systems and Safety Manager
Tel: (01437) 775077
E-mail: shaun.griffiths@pembrokeshire.gov.uk
For issues concerning the Freedom of Information Act. Your contact is:
Katy Holman, Information Governance & Freedom of Information Officer
Tel: (01437) 775380
E-mail: katy.holman@pembrokeshire.gov.uk
For issues concerning the Welsh language. Your contact is:
Nicky Edwards
Tel: (01437) 775856
E-mail: nicky.edwards@pembrokeshire.gov.uk
For complaints made to the Public Services Ombudsman for Wales.
The PSOW is an independent organisation appointed by the Welsh Government to look into complaints of maladministration (bad practice) against public services.
The PSOW will usually expect your complaint to have been considered through the Council Complaints Policy first before starting any investigation
Alison Evans, Information Governance and Complaints Manager
Tel: (01437) 775805
E-mail: alison.evans@pembrokeshire.gov.uk
For complaints made to the Public Services Ombudsman for Wales regarding alleged breach by a Councillor of the Code of Conduct, a copy of the complaint should also be forwarded to the Monitoring Officer.
Complaints which contain an allegation of a contravention by the authority of any enactment or rule of law will also be referred to the Monitoring Officer by the relevant complaints contact officer.
Claire Jones
Tel: (01437 776564)