Complaints
Complaint Contact Officers
Building Maintenance
For complaints about council house repairs, maintenance of buildings and street lighting. Your contacts are:
Stuart Uzmez, Responsive Repair Assistant Area Supervisor
Tel: 01437 776279
Email: stuart.uzmez@pembrokeshire.gov.uk
Phillip Horne, Area Maintenance Officer
Tel: 01437 776650
Email: Phil.Horne@pembrokeshire.gov.uk
Corporate Units and Welsh Language
For complaints about Human Resources, policy, legal, elections and the Welsh language. Your contact is:
Viola Traynor, Corporate Policy Support Officer
Tel: 01437 775856
Email: Viola.Traynor@pembrokeshire.gov.uk
Cultural Services
For complaints about libraries, museums, archives, registrars, the arts. Your contact is:
James Thornley, Cultural Services ICT Manager
Tel: 01437 776083
Email: james.thornley@pembrokeshire.gov.uk
Economic Development and Regeneration
For complaints about economic development, regeneration projects and community regeneration. Your contact is:
Kirstie Thomas, Regeneration Project Administrator
Tel: 01437 775920
Email: kirstie.thomas@pembrokeshire.gov.uk
Education
For complaints about school admissions, special needs education and statements, music service, youth services, adult learning, sports development, early year’s education and play, catering services and student awards. Your contact is:
David Thompson, Policy & Improvement Programme Manager
Tel: 01437 775288
Email: David.Thompson@pembrokeshire.gov.uk
N.B. Issues concerning schools must follow the Schools General Complaints Procedure.
Environment & Civil Contingencies
For complaints about refuse (including trade waste), recycling and civic amenity sites. Your contact is:
Caroline Hall, Waste Project Officer
Tel: 01437 776497 / 01437 775901
Email: envirocomplaints@pembrokeshire.gov.uk
For complaints about street cleaning, litter collection, parks, gardens & play areas and abandoned vehicles. Your contact is:
Neil McCarthy, Depot Manager
Tel: 01437 775927
Email: Neil.McCarthy@pembrokeshire.gov.uk
For complaints regarding public toilets. Your contact is:
Katie Daly, Strategic Business Manager
Tel: 01437 775945
Email: Katie.Daly@pembrokeshire.gov.uk
For complaints regarding the crematorium. Your contact is:
James Allen, Assistant Superintendent Registrar
Tel: 01834 860622
Email: James.Allen@pembrokeshire.gov.uk
For complaints regarding emergency planning. Your contact is:
Steve Jones, LRF Civil Contingencies Coordinator
Tel: 01437 775661
Email: Steve.Jones@pembrokeshire.gov.uk
Freedom of Information
For issues concerning the Freedom of Information Act. Your contact is:
Jennifer Brown, Senior Information Governance Officer
Tel: 01437 776684
Email: jennifer.brown@pembrokeshire.gov.uk
Housing Commissioning
For complaints about council house allocation, private sector housing grants, tenancy management, sheltered housing, homelessness and housing options. Your contacts are:
Katie Mullins, Bethan Howell or Robyn Munn, Customer Liaison Officers
Tel: 01437 776556 / 07867 550411 / 01437 775209
Email: HousingCLO@pembrokeshire.gov.uk
For Council House repairs see Building Maintenance
Infrastructure
For complaints about highways, sewers, transportation, car parks, road safety, coastal protection, architecture, energy & sustainability, engineering, community safety, Bridge Innovation Centre (BIC) and Futureworks. Your contacts are:
Shaun Griffiths, Corporate Systems and Safety Manager
Tel: 01437 775077
Email: shaun.griffiths@pembrokeshire.gov.uk
Jane Williams, Data and Systems Officer
Tel: 01437 775419
Email: jane.williams@pembrokeshire.gov.uk
Leisure Services
For complaints about tourism, leisure centres, tourism development, harbours and beaches. Your contact is:
Gary Nicholas, Leisure Services Officer
Tel: 01437 776005
Email: gary.nicholas@pembrokeshire.gov.uk
Monitoring Officer
For complaints made to the Public Services Ombudsman for Wales regarding alleged breach by a Councillor of the Code of Conduct, a copy of the complaint should also be forwarded to the Monitoring Officer.
The relevant complaints contact officer will also refer complaints, which contain an allegation of a contravention by the authority of any enactment or rule of law, to the Monitoring Officer.
Rhian Young, acting Monitoring Officer
Tel: 01437 775595
Email: rhian.young@pembrokeshire.gov.uk
Ombudsman complaints
For complaints made to the Public Services Ombudsman for Wales.
The PSOW is an independent organisation appointed by the Welsh Government to look into complaints of maladministration (bad practice) against public services.
The PSOW will usually expect your complaint to have been considered through the Council Complaints Policy first before starting any investigation.
Amanda Davies, Social Services Complaints Officer
Tel: 01437 775503
Email: Amanda.Davies@pembrokeshire.gov.uk
Planning
For complaints about planning, Development Plan, conservation, building control. Your contacts are:
Lauren Cotterell, Departmental Secretary
Tel: 01437 775324
Email: lauren.cotterell@pembrokeshire.gov.uk
Procurement & Customer Services
For complaints about benefits, council tax, council house rents, business rates, payroll and creditor payments, facilities (including car parks), customer contact centres, information technology and European issues. Your contact is:
Duncan Betteley, BPR Transformation Team Leader
Tel: 01437 775211
Email: Duncan.Betteley@pembrokeshire.gov.uk
Property and Asset Management
For complaints about property management and review, county farms, markets, Haverfordwest Airport, industrial units and Tenby & Fishguard Harbours. Your contact is:
Helen McLeod-Baikie, Strategic Asset Manager
Tel: 01437 765874
Email: helen.mcleod-baikie@pembrokeshire.gov.uk
Public Protection
For complaints about environmental health, food safety/standards, licensing, pollution control, pest control, dog control, animal health and welfare, trading standards, community safety and private sector housing. Your contact is:
Jemma Price-Lewis, Business Manager
Tel: 01437 776203
Email: jemma.price-lewis@pembrokeshire.gov.uk
Social Services
For complaints about services for the elderly, children and families, mental health services, physical disabilities, learning disabilities, fostering and adoption. Your contacts are:
Richard Williams or Amanda Davies, Social Services Complaints Officers
Tel: 01437 776208 / 01437 775503