For complaints about Human Resources, policy, legal and elections. Your contact is:
Nicky Edwards
Tel: (01437) 775856
E-mail: nicky.edwards@pembrokeshire.gov.uk
For complaints about libraries, museums, archives, registrars, the arts. Your contact is:
James Thornley, Cultural Services ICT Manager
Tel: (01437) 776083
E-mail: james.thornley@pembrokeshire.gov.uk
For complaints about school admissions, special needs education and statments, music service, youth services, adult learning, sports development, early years education and play and catering services. Your contact is:
Lyn Herde
Tel: 07920 702413
E-mail: lyn.herde@pembrokeshire.gov.uk
For complaints about benefits, council tax, council house rents, business rates, payroll and creditor payments, facilities (including car parks), customer contact centres and information technology. Your contact is:
Duncan Betteley, Business Manager
Tel: (01437) 775211
E-mail: Duncan.Betteley@pembrokeshire.gov.uk
For complaints about council house allocation, private sector housing and grants, tenancy management, sheltered housing, homelessness and housing options. Your contacts are:
Katie Mullins and Nia Davies, Customer Liaison Officers (Housing)
Tel: (01437) 776556/776230
E-mail: HousingCLO@pembrokeshire.gov.uk
(For Council House repairs see Maintenance and Environmental Services)
For complaints about tourism, leisure centres, student awards, harbours and beaches. Your contact is:
Gary Nicholas, Leisure Services Officer
Tel: (01437) 776005
E-mail: gary.nicholas@pembrokeshire.gov.uk
For complaints about street cleaning, litter collection, drainage and the maintenance of:, highways, public toilets, parks, gardens and play areas, refuse (including trade waste), recycling and civic amentity sites, crematorium, parks, Tenby and Fishguard Harbour, emergency planning and abandoned vehicles your contact is:
Sandra Davies, Waste Operations Assistant
Tel: (01437) 775935
E-mail: sandra.davies@pembrokeshire.gov.uk
For complaints about council house repairs, maintenance of: buildings and street lighting your contacts are:
Phillip Horne, Area Maintenance Officer
Tel: (01437) 776650
Email: phillip.horne@pembroeshire.gov.uk or
Stuart Uzmez, Responsive Repairs Assistant Area Supervisor
Tel: (01437) 776279
E-mail: stuart.uzmez@pembrokeshire.gov.uk
For complaints about planning, Development Plan, conservation, building control. Your contact is:
Michelle Webber, Sustainability Appraisal Officer
Tel: (01437) 776503
E-mail: michelle.webber@pembrokeshire.gov.uk
Kirstie Thomas, Departmental Secretary
(01437) 775324
E-mail: kirstie.thomas@pembrokeshire.gov.uk
For complaints about property management and review, county farms, markets, Haverfordwest airport. Your contact is:
Jo Collis, Property Review Systems Administrator
Tel: (01437) 776517
E-mail: jo.collis@pembrokeshire.gov.uk
For complaints about environmental health, food safety/standards, licensing, pollution control, pest control, dog control, animal health and welfare, trading standards, community safety. Your contact is:
Jemma Lewis, Business Manager
Tel: (01437) 776203
E-mail: jemma.lewis@pembrokeshire.gov.uk
For complaints about economic development, regeneration projects, European issues, tourism development, community regeneration, Bridge Innovation Centre. Your contact is:
Kirstie Thomas, Departmental Secretary
Tel: (01437) 775324
E-mail: kirsty.thomas@pembrokeshire.gov.uk
For complaints about services for the elderly, children and families, mental health services, physical disabilities, learning disabilities, fostering and adoption. Your contacts are:
Richard Williams, Social Services Complaints Officer, Tel (01437) 776208
Amanda Davies, Social Services Complaints Officer, Tel: (01437) 775503
E-mail: SocialCareComplaints@pembrokeshire.gov.uk
For complaints about highways, sewers, transportation, parks, car parks, cemeteries/crematorium, road safety, coastal protection, architecture, engineering and Bridge Innovation Centre (BIC). Your contacts are:
Shaun Griffiths, Corporate Systems and Safety Manager
Tel: (01437) 775077
E-mail: shaun.griffiths@pembrokeshire.gov.uk or
Jennifer Brown, Data and Systems Officer
Tel: (01437) 775419
E-mail: jennifer.brown@pembrokeshire.gov.uk
For issues concerning the Freedom of Information Act. Your contact is:
Alison Evans, Information Governance and Complaints Manager
Tel: (01437) 775805
E-mail: alison.evans@pembrokeshire.gov.uk
For issues concerning the Welsh language. Your contact is:
Nicky Edwards
Tel: (01437) 775856
E-mail: nicky.edwards@pembrokeshire.gov.uk
For complaints made to the Public Services Ombudsman for Wales.
The PSOW is an independent organisation appointed by the Welsh Government to look into complaints of maladministration (bad practice) against public services.
The PSOW will usually expect your complaint to have been considered through the Council Complaints Policy first before starting any investigation
Alison Evans, Information Governance and Complaints Manager
Tel: (01437) 775805
E-mail: alison.evans@pembrokeshire.gov.uk
For complaints made to the Public Services Ombudsman for Wales regarding alleged breach by a Councillor of the Code of Conduct, a copy of the complaint should also be forwarded to the Monitoring Officer.
Complaints which contain an allegation of a contravention by the authority of any enactment or rule of law will also be referred to the Monitoring Officer by the relevant complaints contact officer.
Claire Jones
Tel: (01437 776564)