Complaints about Food or Food Premises

1. Why do we investigate food complaints?

2. How to complain about a food item

3. Advice on handling food complaints

4. How to complain about a food premises

5. How do we approach investigating complaints about food and food premises

6. Unreasonably persistent complaints and unreasonable customer behaviour

7. Complaints about the service we provide

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Unreasonably persistent complaints and unreasonable customer behaviour

Complaints of an unreasonably persistent nature and unreasonable customer behaviour will be handled in accordance with Pembrokeshire County Council's 'Unreasonably Persistent Communications and Unreasonable Customer Behaviour Procedure'.

ID: 1563, revised 23/08/2017