Complaints about Food or Food Premises

Why do we investigate food complaints?

The purpose of investigating food complaints is to determine the cause of the complaint, to determine whether any food business involved in the manufacture, distribution or sale of the food has breached food safety legislation.

It does not seek compensation or redress from the producer/supplier. Food complaints will not be returned following any investigation.

Once you pass a food complaint to us, we will consider the complaint and how the complaint may have arisen. We will then decide what course of action to take, having regard to our Food Law Enforcement Policy. There are various options that we will discuss with you when the officer calls to collect the food or complete the food complaint form.

ID: 1558, revised 23/08/2017