Choosing care services

Choosing a home care service

When you contact an organisation providing care at home you want to be sure that it offers a high quality service, with trained staff who can provide the care you need.  You should be specific about the kind of help you want, and do not hesitate to ask questions.

It is important that you know exactly what to expect, how much and what you will be paying for, and have confidence that those visiting your home are capable of providing what you need.

If you have a sight or hearing impairment ask whether home care staff have had training in caring for people with a sensory impairment.

If the organisation does not need to be registered you might ask the manager for references from satisfied clients.

Ask to see the organisation’s brochure and a copy of any code of conduct that they have for their staff. You may find that help from more than one organisation may be necessary to provide everything you need.

All staff giving personal or nursing care need to be checked by the Disclosure and Barring Service and against the Protection of Vulnerable Adults (POVA) register (or POCA where working with children is involved). 

ID: 2151, revised 23/01/2018