Welsh Government Fuel Support Scheme 2022/23

Eligible households living in Pembrokeshire can claim a one-off £200 payment

The payment will be available to all eligible households (one payment per household) however you pay for your fuel, whether that is, for example, on a pre-payment meter, by direct debit or by paying a bill quarterly and can be claimed regardless of whether you are using on or off-grid fuel.

Applicants can only claim for the payment for a property in Wales and only where this property is their primary residence.  

This payment is in addition to the Energy Bill rebate being offered by the UK Government and the Winter Fuel Payment normally paid to pensioners by the DWP (Department for Work and Pensions).

The Council has paid the £200.00 Fuel Support Payment to approximately 7000 eligible households who are in receipt of the means tested council tax reduction and who have recently received the £150 cost of living payment.

This payment has been issued to the same nominated bank account, as the cost of living payment. Payment should be credited to this account by 3.10.22.

If you have not received this payment by 3.10.22 you may be one of the households we could not pay automatically. You will therefore need to apply using the link below.

Who can claim a Fuel Support Payment?

The rules about eligibility for Fuel Support Payments have been decided by Welsh Government. We do not have any discretion to make payments outside of those rules.

You can claim if:

You are directly responsible for paying the fuel bills for the property in which you live. In most cases that means, your name(s), will appear on any bills issued by the supplier. If you are not named on the fuel bill, you will not be eligible for a payment. 

If bills are not issued to the householder who is directly responsible for fuel costs, for example because you use a pre-payment meter, then you may still be eligible for a Fuel Support Payment but will need to provide evidence that you are responsible for the fuel costs.

You will meet the condition of being responsible for fuel payments if you (or your partner) are liable for Council Tax as your liability for Council Tax is considered to indicate that you would be liable to pay for fuel.

 

Eligible households

Welsh Government defines an eligible household for this scheme as explained below:

1.     Single person

  • You apply to the scheme by 5.00pm on 28 February 2023
  • You are directly responsible for paying the fuel bills for your home. You will be named on the bill/account.
  • You are in receipt one of the qualifying benefits listed below at any time between 1 September 2022 and 31 January 2023:
    • Council Tax Reduction
      • This is a means tested reduction on your Council Tax account which differs from other forms of discounts or exemptions such as Single Person Discount.
    • Income Support
    • Income Based Job Seekers Allowance
    • Income Related Employment & Support Allowance
    • Universal Credit
    • Working Tax Credits
    • Child Tax Credits
    • Pension Credit
    • Personal Independence Payment (PIP)
    • Disability Living Allowance (DLA)
    • Attendance Allowance
    • Carers Allowance - includes those people who are being paid Carers Allowance and also people who have claimed Carers Allowance but due to the overlapping benefit rules do not receive it as a cash benefit i.e. they have an underlying entitlement to Carers Allowance
    • Contributory Based/New Style Jobseekers Allowance
    • Contributory Based/New Style Employment and Support Allowance
    • Armed Forces Independence Payment
    • Constant Attendance Allowance
    • War Pension Mobility Supplement
  • You have not already received a payment under this scheme.

2.     Couples

  • You or your partner apply to the scheme by 5.00pm on 28 February 2023
  • You, your partner, or both of you are directly responsible for paying the fuel bills for your home. One or both of you will need to be named on the bill/account
  • You or your partner are in receipt one of the qualifying benefits listed below at any time between 1 September 2022 and 31 January 2023:
    • Council Tax Reduction
      • This is a means tested reduction on your Council Tax account which differs from other forms of discounts or exemptions such as Single Person Discount.
    • Income Support
    • Income Based Job Seekers Allowance
    • Income Related Employment and Support Allowance
    • Universal Credit
    • Working Tax Credit
    • Child Tax Credits
    • Pension Credit
    • Personal Independence Payment (PIP)
    • Disability Living Allowance (DLA)
    • Attendance Allowance
    • Carers Allowance - includes those people who are being paid Carers Allowance and also people who have claimed Carers Allowance but due to the overlapping benefit rules do not receive it as a cash benefit i.e. they have an underlying entitlement to Carers Allowance
    • Contributory Based/New Style Jobseekers Allowance
    • Contributory Based/New Style Employment and Support Allowance
    • Armed Forces Independence Payment
    • Constant Attendance Allowance
    • War Pension Mobility Supplement
  • You or your partner have not received a payment under this scheme before, either as a single person, as part of the same or a different couple.

3.     Dependent Child/Other adult

  • If a householder (or their partner) who is liable for the fuel costs does not receive any of the qualifying benefits:
  • The householder will be considered eligible for a payment if they have a person (another adult or a dependent child) living with them who:
    • Lives in the householder's home as their primary residence;
    • An application is made by the council tax payer or their partner by 5.00pm on 28 February 2023
    • Receives one of the following benefits anytime between 1 September 2022 and 31 January 2023:
      • Attendance Allowance
      • Disability Living Allowance
      • Personal Independence Payment
      • Armed Forces Independence Payment
      • Constant Attendance Allowance
      • War Pension Mobility Supplement

A household will only be able to claim one Fuel Support Payment. Welsh Government has confirmed that anyone who has already received a payment under the scheme either as a single person or as part of the same or a different couple will not be able to claim a second payment.

Joint owners/joint tenants

If you are not a couple but are joint owners or tenants and you are both named on the fuel bills you will be able to apply for a Fuel Support Payment. Each household will need to make their own application. 

Couples will be entitled to claim one Fuel Support Payment between them. Single people will be able to apply for one each. For example:

Four people live in a property, a couple and 2 single occupants. They are all liable for Council Tax and are jointly liable for the fuel bills due for the property they live in and all are named on the bills sent by the suppliers. Assuming the other conditions are satisfied:

  • the 2 single occupants can claim £200 each 
  • the couple can claim one payment of £200 between them

Welsh Government have accepted that the support provided through the Fuel Support Scheme will disproportionately benefit these types of living arrangements.

People who need to apply

If you believe that you are eligible for the payment and have not received an automatic payment of £200 by 3rd October 2022 please apply using the link below.

You may need to upload evidence that you are the person who has to pay for the fuel bills.

If you are a joint owner/occupier please complete the enquiry form and we will contact you and advise you on how to apply.

If you are asked to provide proof that you are responsible for the fuel bills for your home, the following evidence will be acceptable:

Billing customer:

  • digital copy of a recent bill or invoice for off-grid fuel
  • screenshot/photograph of a recent bill
  • screenshot of account name and address from online account / application dashboard
  • paper copy of a recent bill

Pre-payment customer:

  • email confirmation of a recent prepayment top up
  • screenshot of standard meter or smart meter device from property (smart meters should display top up history)
  • screenshot of account name and address from online/app account dashboard (smart meter customers only)
  • pay point receipt/similar of a recent prepayment top up

Off-grid customer:

  • a recent invoice for the purchase of off-grid fuel 

Before you apply

Please make sure you have the following information to hand:

  • Your National Insurance number.
  • If you have a partner, their National Insurance number.
  • If you are not liable for council tax, you will need to upload evidence that you are responsible for paying the fuel bill for your home. Examples of acceptable evidence are provided in the list above.
  • If you (or your partner) are not in receipt of one of the qualifying benefits but you have a dependant child or other adult living with you, who do meet the criteria above, you will also need to provide their name, date of birth and National Insurance number.
  • Your bank details.

Remember

We will never contact you to ask for a fee to cover the cost of applying for a Fuel Support Payment.

We will not contact you to ask for your banking and other financial details over the phone unless you contact us first to ask for help because you cannot fill in the application form yourself or the details you have entered on the application are incorrect. In that case you will need to provide us with all the details we need to be able to assist you.

If you are in doubt about whether the person you are speaking to about your Fuel Support Payment is from the council, please hang up and call the Benefits Section on 01437 764551 or email us at Winterfuelpayments@pembrokeshire.gov.uk

Apply online

If you believe that you are eligible for the payment and have not received an automatic payment of £200 by 3 October 2022 please apply using the link below:

Apply for the Welsh Government Fuel Support Scheme

Closing date for applications: 5.00pm, Tuesday 28 February 2023

If you do not make an application by the deadline date, we will be unable to make a Fuel Payment to you. We have no discretion to accept late applications.

If you have problems filling in the application form, please contact us on 01437 764551 and we will help you to complete the form.

After you have applied:

How long will it take for the Council to approve my application and make a payment?

We are required to undertake some cross-checks to confirm eligibility. This is an enormous task and therefore it may be some time before you receive your payment. Payments are likely to start being made during October 2022 and will continue until the end of March 2023.

What happens if my application is approved?

We will send an email to the email address you give us to tell you that your application has been approved. The payment should be in your bank account 14 working days after that email is sent. 

What if my application is not approved?

Your application will be refused if you do not meet the eligibility criteria. We will send you an email to explain why you do not meet the eligibility criteria.

If you think that we have made a mistake, or you forgot to tell us something relevant in your application, then you can send an email to Winterfuelpayments@pembrokeshire.gov.uk and we will review your application.

Welsh Government have confirmed there is no right of appeal against the decision.

Frequently asked questions:

Will I be paid automatically if I have received the cost of living grant from the council?

Yes we will be using our council tax records, council tax reduction records to check eligibility and bank details provided for the cost of living scheme to pay eligible households.

Can I apply if I have a service charge for fuel included in my rent charge?

Yes, if you are liable for Council Tax, this will be accepted as being synonymous with being responsible for fuel costs at the address. However, if you are not liable for Council Tax further evidence may be needed to demonstrate that your rent includes a charge for fuel. 

Can I apply for a Fuel Support Payment for a second property?

No. you can only claim one payment and that must be for your main residence in Wales.

Can I apply on behalf of someone else if they cannot do it themselves?

Yes. However, the Fuel Support Payment must be paid into a bank account in the name of the person for whom the application is being made. 

For example, if someone applied on behalf of a parent who is too ill to do it themselves, the payment would be made into the parent's bank account.

The person making the application will need to provide some personal details in order to prevent fraud.

Is any other financial support available to me?

If you are entitled to one of the benefits in the list above and liable for the council tax and have capital less than £16,000, you may be entitled to assistance in form of a means tested Council Tax Reduction. Please contact Revenue Services for further information.

Discretionary Assistance Fund

If you continue to experience severe financial hardship you may wish to make a claim to the Discretionary Assistance Fund (DAF) for further assistance.

Welsh Government Fuel Support Scheme Privacy Notice

ID: 9081, revised 04/11/2022
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