Apprenticeships and Training

Work Programme

Futureworks delivers the Work Programme in Pembrokeshire and Ceredigion on behalf of Rehab Jobfit, one of two prime contractors for the programme in Wales.

The Work Programme is a radical transformation in the way that the Department for Work and Pensions will deliver welfare-to-work services across the UK. It replaces several welfare-to-work programmes with a single comprehensive programme designed to deliver more consistent support for job seekers through a simplified and streamlined process.

The Coalition Government has set out a number of major welfare-to-work reforms that aim to fight poverty, support the most vulnerable and help people break the cycle of benefit dependency.

The Work Programme radically simplifies the back-to-work system; it will be an integrated package of support providing personalised help for a wide range of customers, many of whom have been out of work for a number of years.

 Some of the key changes are: 

An emphasis on sustained employment - Futureworks will be paid according to our ability to help people into jobs and then support them to stay in work

Longer periods of support - we will have two full years to support people, ensuring we can help those who are furthest from the labour market

The Work Programme will deliver provision for Jobseekers Allowance (JSA) customers and Employment and Support Allowance (ESA) customers who are eligible for Work Programme support. This includes ex-Incapacity Benefit claimants who have been moved to ESA or JSA following a work capability assessment.

If you are a Work Programme Customer you can expect to: 

  • meet your Employment Advisor within ten days
  • receive a full assessment of your needs and skills
  • review your progress with your Employment Adviser at least once every two weeks
  • receive support to develop a tailored CV and have access to job search modules
  • receive financial advice and support to show how you will be better off working
  • be able to access job search support and vacancies through our online customer portal
  • receive support once you are in work, have access to our In-Work Support Advisor for advice and guidance on staying in work
  • have the opportunity to let us know about your personal experiences of the Work Programme through our customer satisfaction surveys and customer focus groups

If you are need to know more about the Work Programme and how it may affect you there is advice and guidance on You can also ask at your local Jobcentre Plus office for more information.    

For more information about Rehab Jobfit's approach to the Work Programme see


ID: 2464, revised 28/09/2017