Accessibility Statement

This accessibility statement applies to the information on:

Using this website

We want as many people as possible to be able to use this website. For this reason we have embedded assistive technology (Recite Me) to allow for adjustments to all elements of our pages including text, graphics, language and navigation.

You can:

  • change colours, contrast levels and fonts
  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader

Some parts of our website are not fully accessible

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some heading elements are not consistent
  • some page titles are not unique
  • some form labels are not unique
  • some images do not have good alternative text
  • some link text does not describe the purpose of the link
  • many documents are in PDF format and are not accessible

Meeting accessibility requirements

Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018) came into force on 23rd September 2018

We are working towards making sure:

  • Our website text is as simple as possible to understand
  • Text is kept short, plain and simply formatted
  • Our default is to create all content in the article body of the website, and avoid publishing PDF’s where possible
  • If PDF’s are unavoidable, they will meet accessibility standards before being placed in the public domain

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


phone: (01437) 764551

Reporting accessibility issues with our website

We’re always looking to improve the accessibility of our website. If you find any issues or feel we’re not meeting accessibility requirements contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.


phone: (01437) 764551

For more information about our accessibility arrangements, please contact:

Jessica Hatchett, Pembrokeshire County Council Access Officer


phone: (01437) 775148


Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content that is not currently accessible is outlined below:

  • Some tables do not have table row headers when needed WCAG 2.1 A 1.3.1 success criterion (Info and Relationships).
  • Headings on some pages are not in a logical order WCAG 2.1 1.3.1 A success criterion (Info and Relationships).
  • Some page titles are not unique. They do not accurately describe the topic or purpose of the page WCAG 2.4.2 A success criterion (Page Titled).
  • Link text does not identify the purpose of the link WCAG 2.1 2.4.4 A success criterion (Link Purpose (In Context).
  • Images on pages do not always have suitable alternative text. Some images are missing alternative text and some have incomplete text WCAG 2.1 1.1.1 A success criterion (Non-text Content).
  • Pages contain Iframe elements that do not contain a title attribute that identifies the frame WCAG 2.4.1 A success criterion (Bypass Blocks).
  • Some pages do not allow the use of a keyboard to access all content and functionality WCAG 2.1.1 (Keyboard)
  • Lack of keyboard focus in certain areas - Focus is not clear on media links on top banner, customer chat box, at 200% the focus is not clear on the hamburger menu, focus on radio buttons within the cookie banner are not clear WCAG 2.4.7 (Focus visible)
  • Some PDF documents to not have a specified language attributed WCAG 3.1.1 (Language of page)

We are currently in the process of a full web review of our corporate site, in order to resolve the non-accessible content highlighted above. Review to be completed and changes across the site implemented by August 2022

PDFs and other documents

New documents we publish to access our services should be fully accessible.

However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:

  • are not marked up in a way that allows screen reader users to understand them
  • are not tagged up properly, for example they do not contain proper headings
  • are not written in plain English

Some of these are historic documents and are not essential to providing our services. These types of documents are exempt from the regulations. We do not currently have any plans to make them accessible.

If you need to access information in one of these document types, please contact us on and ask for an alternative format.

Preparation of this accessibility statement

This statement was prepared on: 1st November 2021

This website was last tested on: 11th October 2021

Review will take place on: August 2022


ID: 4128, revised 24/12/2021