This accessibility statement applies to the information on:
Using this website
We want as many people as possible to be able to use this website. For this reason we have embedded assistive technology (Recite Me) to allow for adjustments to all elements of our pages including text, graphics, language and navigation.
- change colours, contrast levels and fonts
- zoom in without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader
Some parts of our website are not fully accessible
- some pages and document attachments are not clearly written
- some tables do not have row headers
- some heading elements are not consistent
- some page titles are not unique
- some form labels are not unique
- some images do not have good alternative text
- some link text does not describe the purpose of the link
- many documents are in PDF format and are not accessible
Meeting accessibility requirements
Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018) came into force on 23rd September 2018
We are working towards making sure:
- Our website text is as simple as possible to understand
- Text is kept short, plain and simply formatted
- Our default is to create all content in the article body of the website, and avoid publishing PDF’s where possible
- If PDF’s are unavoidable, they will meet accessibility standards before being placed in the public domain
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
phone: (01437) 764551
Reporting accessibility issues with our website
We’re always looking to improve the accessibility of our website. If you find any issues or feel we’re not meeting accessibility requirements contact:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are Deaf, deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
phone: (01437) 764551
For more information about our accessibility arrangements, please contact:
Jessica Hatchett, Pembrokeshire County Council Access Officer
phone: (01437) 775148
Technical information about this website’s accessibility
We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content - Non-compliance regulations
The content listed below is non-accessible for the following reasons:
Some tables do not have table row headers when needed WCAG 2.1 A 1.3.1 success criterion (Info and Relationships).
Headings on some pages are not in a logical order WCAG 2.1 1.3.1 A success criterion (Info and Relationships).
Some page titles are not unique. They do not accurately describe the topic or purpose of the page WCAG 2.4.2 A success criterion (Page Titled).
Link text does not identify the purpose of the link WCAG 2.1 2.4.4 A success criterion (Link Purpose (In Context).
Images on pages do not always have suitable alternative text. Some images are missing alternative text and some have incomplete text WCAG 2.1 1.1.1 A success criterion (Non-text Content).
Some pages do not allow the use of a keyboard to access all content and functionality WCAG 2.1.1 (Keyboard)
We are currently in the process of a full web review of our corporate site, in order to resolve the non-accessible content highlighted above. Review to be completed and changes across the site implemented by August 2022
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
New documents we publish to access our services should be fully accessible.
However, we know that some of our older documents are not accessible. For example, some of them:
- are not marked up in a way that allows screen reader users to understand them
- are not tagged up properly, for example they do not contain proper headings
- are not written in plain English
- do not have a specified language attributed
Some of these are historic documents and are not essential to providing our services. These types of documents are exempt from the regulations. We do not currently have any plans to make them accessible.
If you need to access information in one of these document types, please contact us on firstname.lastname@example.org and ask for an alternative format.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
All application form templates used in relation to the Licensing Act 2003 and the Gambling Act 2005 follow a standard statutory template issued by the Home Office, which we are unable to amend
Third Party systems and applications
We link to and use content provided by other websites and these are not always as accessible. These include:
- Modern.gov Councillor information, meetings, agendas, and minutes
- Online library
- Planning portal
- idox/EROS (electoral services)
We have started discussions with our suppliers to address accessibility issues on systems we have bought from them.
At this time we have not made any disproportionate burden claims
What we are doing to improve accessibility
Website testing is carried out by our Web Team for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA.
We use Silktide tool to monitor any issues regarding accessibility and aim to fix any issues that has been found as soon as possible. We use Adobe Pro's accessibility checker to check the PDF documents. Where possible, we are publishing documents in HTML format.
How we tested our website’s accessibility
Silktide tests our site every month. For the latest report, please visit the results page at the Silktide website.
Our Digital Team uses the WAVE Evaluation Tool and Axe browser extension for checking individual web pages, and the Silktide tool for checking and monitoring the whole site's accessibility status.
A sample of our website content is regularly being used to update and calculate the Pembrokeshire County Council website on the Silktide index
Preparation of this accessibility statement
This statement was prepared on 1st November 2021.
It was last reviewed on 31st January 2021
This website was last tested on 22nd January 2022.
Colour settings – The colour settings of the website are changeable at any time
To change the colour setting use the buttons labelled ‘A’ on the top right of the header.
You can also press the ` key in the top left of the keyboard.
Turn off Fixed Header
For many mobile users a fixed header can be a useful way of keeping access to the menu at all times. If you want to use zoom options however it can be a nuisance.
You can now choose to view our website without a fixed header by using the links below.
Remove Fixed Header
Reinstate Fixed Header
You can come back to this page to change your setting in the future.
To increase the size of the page on most modern browsers hold Ctrl and Press + on the keypad. To decrease hold Ctrl and Press – .
We have designed our website to be responsive, so in most cases zooming the page in should work well with up to 400% size (resolution dependant). At this size though it is recommended that Remove Fixed Header is selected.