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Private Sector Housing Enforcement Team

This section provides information about private housing for owner occupiers, landlords and tenants. It includes advice about improving conditions, houses in multiple occupation, harassment/illegal eviction and bringing empty houses back into use.

The work of the Private Sector Housing Enforcement team is split into the following areas:

Rent Smart Wales

Landlords and agents are now required by law to be registered or licensed. This new law came into force on the 23rd November 2015 and applies to all landlords and agents of private residential property. Landlords/Agents will  need to register/obtain a licence within 12 months of the introduction date. Failure to comply could incur a fixed penalty notice/fine. Registration and Licences last for a period of 5 years. Applications can be made on-line. Further information can be found on the Rent Smart Wales website

The scheme is administered by Cardiff Council on behalf of all local authorities in Wales.

Customers can expect a response for most enquiries, and expect to receive a visit, within 5 working days.

For enquiries relating to disrepair and hazard, customers can expect to receive a visit within 15 working days, where it is deemed necessary

For cases involving harassment and illegal eviction the response time is 1 day

PDF icon
Private Sector Housing Renewal Strategy (download 44k opens new window)
PDF iconHousing Enforcement Charter (download 36k opens new window)

ID: 13304 Revised: 7/12/2015