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Housing Benefits

1. What is Housing Benefit?
2. How can I apply for Housing Benefit?
3. How much Housing Benefit will I receive?
4. What happens if my circumstances change?
5. Will I receive any help towards paying my Council Tax?
6. What Council Tax discounts are available?
7. What if I need help or advice about Housing Benefit or Council Tax?
8. Welfare Benefit Advice Service

Local Housing Allowance only applies to tenants who are in the private rental sector.

1. What is Housing Benefit?

Housing Benefit is for tenants on low incomes. It helps to pay for rent charges. Housing Benefit does not help with some service charges such as water rates, household insurance, Council Tax, heating or hot water. You can claim Housing Benefit if you pay rent where you live and the following circumstances apply:

  • You have savings under £16,000 unless you are in receipt of Pension Credit Guarantee credit when this limit does not apply
  • You claim state benefits from the Department for Works and Pensions/Pension Service (including retirement pension and Income Support/Job Seekers Allowance - Income Based, Disabled Living Allowance)
  • You work but are on a low income
  • You are self employed but on a low income
  • You are a student and you meet the criteria for receiving Housing Benefit
  • You only receive a small occupational pension

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2. How can I apply for Housing Benefit?

If you qualify for Housing Benefit, or think you might qualify, it is important that you apply as soon as you move into your new home.

You will need to complete the Housing Benefit form (Council Tenants - found with your Tenants Handbook) and return it to Pembrokeshire County Council with all supporting documents e.g. proof of identity, bank statements, proof of income, etc. You can also pick up a form from all Pembrokeshire County Council Customer Service Centres. An appointment can be arranged with a Housing Benefit Officer if help or advice is needed. Please phone Revenue Services on 01437 764551.

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3. How much Housing Benefit will I receive?

The amount of Housing Benefit you receive will depend on the level of rent you have to pay, the number and ages of people in your household, the amount of income you have plus any savings.

If you are on income support, Income based Job Seekers Allowance or pension guarantee credit you will normally get full Housing Benefit.

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4. What happens if my circumstances change?



It is important you tell the Council if you have any changes in circumstances such as:

  • Changes to your income and/or your partner’s income, either separately or jointly
  • Anyone living with you, not receiving full time education, reaching 18 years of age
  • A change in the number of people living in your home
  • Any person in the household who starts to receive or stops receiving Income Support /Job Seekers Allowance or Pension Credit Guarantee
  • Any child who stops being in full time education
  • If you or your partner go into hospital
  • If you change address

If you do not let the Council know about changes in circumstance you may be missing out on Housing Benefit that should be paid to you. If you are receiving too much Housing Benefit, you may have to pay this back at a later date.

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5. Will I receive any help towards paying my Council Tax?

Council Tax benefit can be claimed on the same form as the Housing Benefit form (Council Tenants - provided in your Tenants Handbook).

If you receive State Benefits such as Income Support or Income Based Job Seekers Allowance, you may not have to pay Council Tax.

If you are employed but on a low income, you may qualify for reduction in the amount of tax you pay.

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6. What Council Tax discounts are available?

You can claim a ‘single person’s allowance’ if you are the only person aged 18 or over living in your home.

You may be able to claim a discount if there are people living in your home who do not have to pay Council Tax, such as students or adults with learning difficulties.

It is very important that you tell the Council of any changes in your circumstances so that we can make sure you are receiving the correct amount of Housing Benefit or Council Tax Benefit.

Council Tax

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7. What if I need help or advice about Housing Benefit or Council Tax?

You can telephone or call into County Hall during office hours if help and advice is needed. Housing Benefit Advisors located at County Hall, Haverfordwest can be contacted Monday to Friday on 01437 764551 to give advice on claiming Housing Benefit.

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8. Welfare benefit advice service

The Council offers our customers a free welfare benefits advice service. A welfare benefit advisor can help you with any questions you may have about Housing Benefit and other welfare benefits. They are there to make sure you receive the maximum amount of income you are entitled to.

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Contact Information:

For further information please contact:

Revenue Services
Pembrokeshire County Council
County Hall
Haverfordwest
Pembrokeshire
SA61 1TP

Tel: 01437 764551
Fax: 01437 775801

Email: revenue.services@pembrokeshire.gov.uk

ID: 13236 Revised: 20/3/2017