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Getting out and about

Out and about

Getting Out and About

This chapter gives details of services and organisations that can offer you support in getting out and about and making the most of life. This includes information on travel and transport, social and leisure activities, and details of volunteering opportunities.

Further information is also available at: which includes the highway code for mobility scooters.

Driving yourself

Motability Scheme

If you receive the higher rate mobility component of Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, the War Pensioners' Mobility Supplement or the Armed Forces Independence Payment you may be able to buy or lease a car that has been specially adapted for your use through the Motability Scheme.

Motability Operations, City Gate House, 22 Southwark Bridge Road, London. SE1 9HB

Tel: 0300 456 4566 Textphone: 0300 037 0100

If you do not qualify for this scheme you can make your own arrangements to have a car adapted by contacting a local car dealer who does motability work - search for ‘motability accredited' firms in the Yellow Pages Advice for disabled drivers

Disabled drivers can get advice about driving, an assessment of their capabilities, and advice about car adaptations and/or choice of car from the Forum of Mobility Centres.Tel: 0800 559 3636

 South Wales Mobility and Driving Assessment Service- offers driver and passenger assessments that aim to provide long-term mobility solutions.

Rookwood Hospital, Fairwater Road, Llandaff, Cardiff. CF5 2YN

Tel: 029205 55130

Driver Refresher Course

If you are aged 65+, drive regularly, and wish to update your driving skills and improve your confidence, Pembrokeshire County Council offer driver refresher courses free of charge.

‘Drive for Life' is a one day refresher course held in Haverfordwest. The course includes classroom based learning and a practical driving session with an approved driving instructor. It is a voluntary course and there is no assessment or test. Instructors can cover any aspects of driving that you would like to refresh, such as parallel parking, roundabouts or general safer driving techniques.

For more information contact Road Safety on 01437 775144 or email

Blue Badges

Parking permits for disabled people

Blue parking badges allow parking concessions for cars carrying people who have severe walking difficulties, severe upper limb disabilities or who are registered blind. The badge belongs to the disabled person who qualifies for it (who may or may not be a car driver) and can be used in any vehicle they are travelling in. Parents of a disabled child over two and under 16 can apply for a badge on their child's behalf. The badge can be used anywhere in the EU.

Where do I apply?

To apply for a new badge, renewal or replacement badge, return badges or report misuse contact Pembrokeshire County Council on 01437 764551 or call in at one of the Council's five Customer Service Centres, located at Haverfordwest (County Hall North Wing), Fishguard Town Hall, Milford Haven Town Hall, Pembroke Dock Argyle St and Neyland Library.

Following completion of the application badges are issued by post within approximately 5 days. There is no charge for personal badges in Wales, however there is a charge for organisational badges.

Pembrokeshire County Council charge £10 for replacing lost, damaged or stolen badges, but replacements can still be obtained free of charge from

Public Transport


There is a network of local bus services throughout the County together with a range of train services. Passenger transport also includes taxis, community transport, education transport and a number of other transport options available in Pembrokeshire. For details see, Tel: 01437 764551

Concessionary Travel Pass Scheme

The scheme entitles elderly people and people with disabilities resident in Wales to free travel on local bus services throughout the principality.

For residents of Pembrokeshire an application form and travel pass is available freeof charge through Post Office branches and Pembrokeshire County Council. Some applicants applying on grounds of disability may need to obtain a Concessionary Travel Pass Application - Disabled Eligibility Assessment form from the County Council. Tel: 01437 764551


Coastal Bus Services

There are five coastal bus services that run 7 days a week throughout the summer. The buses now cover the majority of the Pembrokeshire Coast. The Poppit Rocket, Strumble and Puffin Shuttles and Coastal Cruiser buses also run 2 days a week during the winter.

Useful Contacts and Links

For timetable information and for help to plan your local or national journey please contact Traveline Cymru on Freephone 0800 464 0000

For a timetable booklet for Pembrokeshire: Tel: 01437 764551

Local Rail Services

For information on the complete range of tickets and Railcards available in the Pembrokeshire area, including Arriva Trains Wales timetables, bus links and ferry connections please visit:

For National Rail Enquiries visit:

Tel: 08457 48 49 50 (24 hrs)

0845 60 40 500 (Welsh Language Service)

0845 60 50 600 (Textphone)

Taxis (Hackney Carriage)

Vehicles registered as a 'Hackney Carriage' (i.e. a taxi) can carry up to 8 passengers in addition to the driver. Taxis are licensed by the County Council.

Wheelchair Accessible Taxis

There are a limited number of wheelchair accessible vehicles registered as taxis.

These vehicles are designed to carry one wheelchair passenger together with standard seating for other passengers. Please contact the individual operator for details on the type of vehicle they can provide.

Hospital Transport

As well as accident and emergency services, the Welsh Ambulance Service also arranges and provides transport free of charge to hospital or dentist surgeries for patients who are medically unfit to travel by any other means. Please call 0844 8700888 for more information.

Help with Travelling Expenses

Patients and their escorts may be entitled to financial help with the cost of travel to hospital if they are in receipt of benefits, on low incomes or are war disablement pensioners. Information is available from your hospital.

Pembrokeshire Community Transport

Community transport services help people and groups who don't have access to their own transport and who don't have or can't use conventional public transport services. In Pembrokeshire they are run by voluntary organisations and local nonprofit community groups.

For information about all Community Transport Services call PACTO:

(Pembrokeshire Association of Community Transport Organisations)

Tel: 0800 783 1584 www.pembrokeshirecommunity

There are two social car schemes:

Cars for Carers - a community car scheme providing transport for unpaid carers in Pembrokeshire. Tel: 01646 685952

Country Cars-If you really need a lift and cannot access family or public transport then Country Cars can help you by proving the "personal touch" of door to door service, including trips to the hospital. Tel: 0800 783 1584

Both schemes are run by volunteer drivers using their own car. An expanded fleet of wheelchair accessible cars is now available and can transport able-bodied as well as wheelchair passengers.

There are five Community Minibus Schemes - Pembrokeshire Voluntary Transport (PVT), Preseli Rural Transport Association, Manorbier Community Transport Association, the Bloomfield Bus and Bws y Bobol.

The Town Rider is a local dial-a-ride service for elderly and disabled people who are unable to use bus services. The Town Rider is now available in all of Pembrokeshire's larger towns. To register to use the service or to book call PACTO on the number above.

Pembrokeshire Passport

The Pembrokeshire Passport can help you use the bus on your own and make your journey easier if you need extra help. It will let bus drivers know that you may need assistance on your journey. The Passport can be used on any bus in Pembrokeshire or any Arriva train. Words or pictures can be put into the Passport to help the driver know where you would like to go, what fare you would like, or instructions for stops and emergencies. The Passport does not give you free or discounted travel. For more information or to get your Passport contact:

Pembrokeshire Passport, Pembrokeshire County Council, North Wing, County Hall Haverfordwest Pembrokeshire SA61 1TP. Tel: 01437 764551. email:

Volunteering Opportunities

Most community transport services in Pembrokeshire are run by volunteers. There are opportunities for drivers and non-drivers. If you are interested in joining PACTO as a volunteer please call 0800 783 1584.

Volunteering Pembrokeshire at PAVS matches volunteers with volunteering opportunities Tel: PAVS on 01437 769422 or email

Good Neighbour Schemes provide support through volunteers. For details see Chapter 3

Voluntary work with RVS

The Royal Voluntary Service (RVS) is one of the UK's largest volunteering organisations. For more details on volunteering opportunities with RVS in Pembrokeshire please contact 01437 807336 or 0845 608 0122.

Volunteering Matters

Volunteering Matters is a national charity leading in volunteering, focussing on the needs of disabled people, older people, young people and families. VolunteeringMatters have a number of opportunities in Pembrokeshire, for information call 01437 769422

50+ Forum

Another way to be involved in planning and supporting older people's services in Pembrokeshire is to join the 50+ Central Forum, supported by the Older Persons Strategy Co-ordinator and Older Person's Champion. For more details please contact the Older Persons Strategy Co-ordinator at Pembrokeshire County Council on 01437 764551,or:-


Community Services

Pembrokeshire Libraries

Joining the library

Membership entitles you to borrow books, DVDs, audio books, or use a library computer. You can join in person at your local library (just provide one item that shows your name and current address) or join online at


There are libraries at Haverfordwest, Crymych, Fishguard, Milford Haven, Narberth, Newport, Neyland, Pembroke, Pembroke Dock, Saundersfoot, St Davids and Tenby.

Mobile Libraries

Mobile libraries visit communities throughout the county once every 4 weeks. The mobile has lift access for those with mobility issues. A timetable of the stops can be found on the Pembrokeshire County Council website or tel: 01437 776126

If you are unable to access libraries, you may be eligible for the Friend or Family Service or Library at Home Service. For more information call 01437 776126


Free access to the internet is available for up to one hour per day at all our libraries

At your local library you can:

  • Surf the internet
  • Send and receive e mails
  • Use Microsoft Office software (Word, Powerpoint, Excel)
  • Scan pictures, images and text
  • Use special software for the visually impaired

In addition we subscribe to:

  • BYKI - an online language learning tool
  • Encyclopaedia Britannica -( inc. Children's and Student versions)
  • Newsbank - on line newspaper content
  • Oxford Music Online
  • Oxford Art Online
  • Oxford English Dictionary
  • Oxford Dictionary of National Biography

Library Catalogue

All items held in Pembrokeshire Libraries are listed in our library catalogue. You can search for a specific item and check the availability of items and which library they are held at. If you have a library account you can also,

  • Reserve items online
  • Renew your loans on line
  • Download Free Audio Books
  • Download Free E Books

For further information contact:-

County Library, Dew Street, Haverfordwest, Pembrokeshire, SA61 1SU

Tel : 01437 775244, E mail:

Day Opportunities

Day opportunities refer to organised activities that you can join in with outside your home during the day. Activities are run by a range of different organisations across the voluntary and private sectors, as well as by the Health Service and Adult Care. Some are only offered to people referred through Adult Care and some are open to anyone.

The types of activities available are wide ranging and can vary in provision. However, all encourage the strong essential social interaction that every individual needs. Where assessed as needed, transport can be arranged to get you to or from a centre.

There are a wide range of organisations who offer group activities led by volunteers. For information on activities taking place in your area contact PAVS on 01437 769422 or your local Community Council (found in local town halls) for details.

Luncheon Clubs

See Chapter 3

Dementia Cafes

Alzheimer's Society run a number of dementia services around the County, such as Dementia Cafes, Singing for the Brain, activity groups, befriending service, support groups, advocacy and more. To find out more information contact: Alzheimer's Society . Tel: 01646 692329 Email:


Befrienders can help you socialise and stay active by taking part in activities, hobbies and learning new skills with you. There are several organisations offering befriending services in Pembrokeshire:

Pembrokeshire Mind-provide a range of groups and activities to anyone who is experiencing the effects of loneliness including carers. Tel: 01437 769982

Age Cymru- offer befriending services and socialisation packages for older people,as well as friendship and activity groups. Tel: 01437 769972

Royal Voluntary Service - offers befriending to older people. Tel: 01437 807336

Alzheimer's Society- offers befriending to people living with dementia. Tel: 01646 692329

Volunteering Matters co-ordinate a range of friendship groups and a befriending network. Tel: 01437 769422

Contact the Elderly South Wales helps to relieve the loneliness of older people over 75 and usually housebound and living alone. Referrals can be made by health professionals, Social Services, and self. Volunteer drivers pick up older people from their homes once a month to visit a volunteer host for afternoon tea. Groups are 6 older people to 3 volunteers and the service is free.

Tel: 01792 862702

Day Opportunities in Social Enterprises.

Pembrokeshire has a wide range of social enterprises which can provide day opportunities for people who want to stay active and engage in their community. These services can be accessed following an assessment of need. Providers of these services attend the Day Opportunities Forum, which can provide details of opportunities in your area.

Tel: 01437 763650 Email:

Norman Industries- Pembrokeshire County Council's Supported Employment business - provides opportunities to maintain woodworking or painting skills. Norman Industries can be accessed following an assessment of need but also welcomes volunteers without assessed needs who want a hands-on experience and are willing to supporting young disabled people as they learn.

Tel: 01437 763650 Email:

Day Opportunities provided by Adult Care

Day Centres can provide care during the day if you are housebound or living alone. They can help maintain independence and provide support, companionship and opportunities to learn or relearn skills and hobbies. These services are only available following an assessment of need. You may be charged for day care services; how much will depend on your ability to pay.

You will be asked to complete a financial assessment to decide this.

• Lunches are charged.

• The Council has day centres in Crymych, Fishguard, Haverfordwest,Narberth, Milford Haven, Pembroke Dock and Tenby.

• Where assessed as needed transport is provided free of charge

Day Opportunities in Care Homes

Some of the locally run residential homes run day centres for non residents. Some homes are happy to take non residents for all or part of the day so that they can participate in activities with residents.

Leisure Activities

Pembrokeshire has a coastal National Park that provides access to over 950km of public footpaths.Pembrokeshire Coast National Park Tel: 0845 345 7275

Pembrokeshire County Council Tourist Information Centres are located across the County and are well equipped to serve all your information needs. Tel: 01437 764551

Easy Access Beaches There are 18 beaches in Pembrokeshire which are designated easy access for details contact the Tourist Information Centres.

Beach Wheelchairs

Beach wheelchairs are specially designed and manufactured to be pushed over sandy beaches, enabling people to gain access to some of our finest beaches. They are available for hire at Milford Haven all year round, and Saundersfoot Beach, Whitesands Beach, Broad Haven North Beach, Poppit Sands and Newport Sands during the summer season only. For more information contact National Park Headquarters. Tel: 0845 345 7275. email:

Walks for All

Pembrokeshire Coast Path National Park Authority has provided easier access routes, which are mainly associated with the Coast Path. They are classified into one of four levels of difficulty: wheelchair paths; adventure chair paths; easy access paths and gentle walks or strolls. For further information

Walking Pembrokeshire

See for details of walks in the area.


The Steps2Health walking club provides regular volunteer led opportunities for those who may not be confident to walk alone because they are new to walking or are coming back to walking after a period of illness or inactivity, or those who simply prefer to walk with others. Tel: 01239 612356 or email

60 + Activities

If you stay physically active, you're also likely to stay independent longer. Exercise can make you stronger and help you feel more confident and involved in life.

If you're not sure what to try, why visit your local leisure centre to take advantage of the Welsh Government's 60+ free swimming scheme and also meet the friendly,professional staff who will be happy to discuss your requirements or concerns and offer appropriate advice.

Remember, before beginning a new exercise regime, it's a good idea to talk to your doctor first.

Exercise Referral and Cardiac Rehabilitation

Operating in six of our leisure centres across the county, these sessions are for people whose GP or other health professional has prescribed exercise as part of their recovery program. People can be referred for various conditions ranging from osteoporosis, mental health/mild anxiety, weight management, diabetes and inactive/sedentary lifestyles. Age ranges from 16 year to 90 plus as it's never too late to start an exercise programme.

Pembrokeshire Leisure aims to integrate health and the national exercise referral scheme in the prevention and management of chronic conditions. If you would like more information please contact your local leisure centre who will be happy to help.

Pembrokeshire Leisure sites

• Haverfordwest Tel: 01437 776676

• Crymych Tel: 01437 776690

• Fishguard Tel: 01437 775504

• Milford Haven Tel: 01437 775959

• Pembroke Tel: 01437 776660

• Tenby Tel: 01834 843575

Passport to Leisure

Passport to Leisure offers discounted membership to Pembrokeshire Leisure services for residents of Pembrokeshire who receive any of the following benefits:

• Income Support

• Jobseekers Allowance (Income-based)

• Employment Support Allowance (Income related)

• Pension Credit Guarantee Credit

For more information or to get an application forms contact your local Pembrokeshire Leisure Centre or Pembrokeshire County Council Customer Service Centre.

Lifelong Learning

Participation in further education and learning activities can offer a positive contribution to quality of life and continuing independence. Research studies have found that continuing learning during retirement may provide protection for the ageing brain against decline and dementia. It can also provide opportunities for social interaction that reduce feelings of isolation and include older people in their local community activities.

Community Learning Centres offer various activities and courses such as keep-fit,language courses, computing and crafts. They also play host to a wide range of clubs and societies.

For further information visit or tel: 01834 861712.

Age Cymru Pembrokeshire can provide individual tuition on how to use a computer and access the internet. Tel: Age Cymru Pembrokeshire 01437 769972.

Pembrokeshire College runs a range of adult community classes at community centres and village halls throughout Pembrokeshire. These include:

• Daytime and Evening

• Short Courses

• One day workshops

• Accredited

• Running throughout the year (including outside of term time)

For more information tel: 01437 753 139

U3A (University of the Third Age) is a self-help organisation for older people no longer in full time employment to take up educational, creative and leisure opportunities in a friendly environment. Members share their knowledge, skills and experience to learn from each other. Go to  to download a member's application form or fill in the contact form

Training and Employment

Continuing in training and employment can be great for the wellbeing and confidence of those who choose to do so. There are a range of organisations who can help to find opportunities to further your skills or find employment.

Careers Wales offers free guidance about careers and training opportunities no matter what your age or situation.

25 Bridge Street, Haverfordwest, Pembrokeshire, SA61 2AL, Tel: 0800 028 4844 or 029 2090 6800

Age UK offers information and advice to older people on education and training, finding work and discrimination - see Pembrokeshire has a Disability Employment Advisor who can help you find work or disability-friendly employers in your area- contact your local Jobcentre for details.

The Disability Employment Advisor will be able to give you information on financial assistance available such as Access to Work to help with training or disability adaptation in the workplace. Opportunities change frequently so it is worth keeping in touch with the Advisor.

As well as providing day opportunities, Norman Industries can offer paid employment to people with disability or long term health problems under the Work Choice programme. Work trials are also available to assess your ability to engage in paid work before making a commitment to come off benefits. To access these opportunities you must be referred from the Disability Employment Advisor.

Tel: 01437 763650 Email:

Self-employment may suit the needs of older people and carers who wish to keep working but require flexibility to do so due to specific needs or other commitments. The New Enterprise Allowance is a scheme that supports people who wish to move off benefits and into self-employment by providing access to business mentoring and financial support. Contact your local Jobcentre or visit for more information.

If you need help setting yourself up as self-employed, PBI (Pembrokeshirerun a free business start-up course and provide advice and Business Initiative) support. Tel: 01646 689222

Employment Support Projects-Pembrokeshire currently benefits from Welsh Government and European grant funding to support people with disability or long term health problems back into work. For details of the most suitable project for your needs contact: or the European Team on 01437 776174.

Holidays & Leisure

For information and advice on foreign travel for disabled people see

Scope also offer information on travel, accessible holidays and inclusive events for disabled people at

For information on holidays in Pembrokeshire see

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