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Compliments and Comments

The Council's principle aim is 'customer satisfaction' and if you are pleased with the way we've dealt with you, tell us. We can copy that way of working elsewhere in the Council. Also, if you have an idea of how we could do things better, tell us. We can look into your suggestion to see how this might work better. To submit your compliment or comment, please complete the following form:

Pembrokeshire County Council Compliments Procedure

Submit Customer Feeback - Compliment / Comment


Alternatively you can send your compliment or comment in writing to:


Information Governance and Complaints Team,
Pembrokeshire County Council,
County Hall,
SA61 1TP



You will receive an acknowledgement to your compliment within 15 working days.

Your comment will be forwarded to the appropriate Director for their attention and you will receive an acknowledgement within 15 working days.


We will publish some of the compliments and comments that we receive, unless you ask us not to.  We also want to make sure that those responsible for delivering the services you are pleased with are recognised for their customer service skills.


ID: 6124 Revised: 14/9/2016

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