This section draws together some of the key documents outlining our commitment to our customers.
Our Customer Charter
Pembrokeshire County Council provides a wide range of services for its customers. Schools, social care, libraries, road maintenance and leisure centres are just some of our many services.
One of our key principles is putting customers first, our customers are the focus of everything we do and the way in which we work.
No matter which service or part of the Council you are dealing with, you can expect to receive a consistently high level of service.
We intend to make dealing with the Council as easy as possible, delivering services in ways that are convenient for you.
Our Customer Charter sets out the standards of service we aim to provide at all times.
Our Mission Statement
As an organisation we have a clear sense of purpose:
To ensure that Pembrokeshire is prosperous and that it remains vibrant and special.
Our Mission Statement document sets out the three principles that underpin our work towards this goal: customer focus, value and one team.
Our equalities page provides information on our aims and activities in relation to our duty under the Equality Act 2010.