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Accessibility

Trading Standards

The Department of Trade and Industry have set up a dedicated helpline to provide FREE consumer advice. Contact them on 08454 040506 or click on the following link to their website at www.consumerdirect.gov.uk (opens new window)

The trading standards service aim is to ensure businesses within the county to comply with legislation enforced by the service and promote knowledge and fairness in the trading environment. Through its activities it aims to sustain and promote an improvement in the quality of life and the economic well being of both consumers and businesses.

The services aim is to achieve:

  • Informed, confident consumers
  • Informed successful businesses
  • A fair and safe trading environment
  • An efficient, effective and improving trading standards service

 

Services delivered by Trading Standards

Fair Trading

Ensuring businesses are trading fairly by checking claims about price, quality and the descriptions of goods and services, and that products are genuine and trademarks are used correctly.

Metrology

Ensuring that all weighing and measuring equipment used for trade is accurate and complies with standards, and that goods are the quantity stated.

Consumer Safety

Ensuring that all consumer goods, comply with relevant technical standards and that they do not endanger consumer safety

Consumer Credit

Ensuring that credit is only offered to consumers by licensed traders and that any credit offered is not false or misleading and complies with legislative requirements

Road Traffic

Ensuring that commercial vehicles do not exceed their authorised gross weights when used on public highways within the County.

Environment Legislation

Ensuring that environmental damage is kept to a minimum by assessing and advising on claims, descriptions, storage and labelling.

Age Restricted Sales

Ensuring that age restricted items such as tobacco, videos, fireworks and alcohol are not sold to children.

Business Advice

Aiding business to comply with their duties and responsibilities under relevant legislation.

What we are unable to do:-

  • Close businesses down
  • Automatically obtain a refund for you
  • Recommend businesses
  • Take action when criminal law has not been broken
  • Tell you which businesses to avoid

If you require any further information regarding consumer advice or templates letters to traders, please see the pdf file below.

Consumer Support Advice Pack (download 644k)

 

Your contact is:
Trading Standards Team

County Hall
Haverfordwest
Pembrokeshire
SA61 1TP

Tel: 01437 764551 
Fax: 01437 775082
Email: Tradingstandards@Pembrokeshire.gov.uk

ID: 5794   Revised: 11/9/2008
Pembrokeshire County Council